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“Excellent suites - service needs to catch up”

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The Barefoot Suites
Ranked #31 of 155 Hotels in Kissimmee
Certificate of Excellence
Reviewed 5 August 2013

Chose Barefoot for our Orlando trip and selected 2 suites (2 families) in the 2nd week of June. The rentals are good but getting the hotel staff on phone was a painful exercise. Then when we got them on phone to verify our booking they'd put us on hold and then drop the call. When we complained on arrival the response was that due to shortage of staff they were "busy". By the time we checked in both my friend and I were fuming. We were sure we'd wrecked our families 3 nights 4 days by selecting this place. Then we walked into our suites and all our frustration just disappeared. Large spacious 2 bed self-catering apartment-suites, with a living room, clean spotless well stocked open kitchen, TV in each bed and the living room, clean well tiled shower, separate toilets all en-suite. A balcony which over looked the wooded area. The swimming pool and play area were a little further away from the building but this place is designed for an extended vacation stay. The neighboring area has an amusement park and a flea market at a walking distance when you're not in the mood for the Disneys, Universal, Epcot. The internal directory reads like a rule book - ignore it, except for the part of the checkout time. On the day of check out our car wouldn't start since we might have the lights on. As we were out-of-towners we asked for some contacts for a garage close by. Believe me, no help was forthcoming. We know it isn't a part of your deal but hey what happened to considerateness. Bottomline message - enjoy your suite and compare prices, don't bank on any service and you might walk away smiling.

Room Tip: Keep to the apartment suites in the building - seem good value
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  • Stayed: June 2013, travelled with family
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3  Thank MAEsmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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202 - 208 of 423 reviews

Reviewed 3 August 2013

I've stayed in this hotel before and never had problems, but this was enough to make me NEVER stay again! Between them "losing" our reservation, the "security" guard being horribly rude and having profanities on his shirt, the lack of English speaking staff, no AC in our unit, no help when you call down to the front desk, and the rudeness of staff, I will NEVER stay. You would think after making someone go through all of this they would at least offer a discount or something, but no, I paid full price for a horrible experience that started our vacation off on a really low note... So disappointing. :(

Room Tip: Don't use Orbitz, apparently they don't check their system and transfer the reservations...
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  • Stayed: July 2013, travelled with family
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7  Thank SteveVT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheryl c, Director of Sales at The Barefoot Suites, responded to this reviewResponded 4 August 2013

Thank you for taking your time to review your time at The Barefoot Suites.
I wanted to reach out to you right away, and let you know that we will review this as a team, and certainly send this right to our General Manager for review. I apologize that this was your experience, and do hope you give us an opportunity in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2013

We had a room overlooking the pond and the gator :)
We were on the bottom floor. The only thing that I did not like was the noise from the first group of people above us. It really is like you are in a poorly insulated house. It was just one woman and two teens but it was rather awful when they were home. Now, the next group was larger and the kids were younger but it was much quieter!

It was not the largest condo but it was well appointed. I would not hesitate to recommend it; I would go back myself.

The location was good too. We went to downtown Disney often. The Publx and plenty of restaurants were close by.

We enjoyed Old Towne. Ate there a few times, bought a few treasures.

The internet that we had to pay for was iffy. So was Sprint phone reception. I had a job phone interview I was preparing for and having access to the internet only sporadically was a bit frustrating. Worse, though, was the phone issue. I had to plan to sit in a parking lot to be able to have reliable reception. That being said, most people would be staying here to get away from work so it should not keep them from enjoying the condo.

Room Tip: If noise might be an issue, you may wish to ask for an upper room if available. Be sure to turn off...
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  • Stayed: June 2013, travelled on business
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1  Thank MirolgaTumen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

We were in town for a several day visit to Walt Disney World. With 3 kids, we wanted more space than a standard hotel room provides. This exceeded our expectations. We had a one-bedroom suite. The full kitchen was fantastic and well stocked with dishes, pans, and even a cork screw! The pantry was quite large and having a washer/dryer in the room was VERY helpful! We stayed in "the tower" and had a very large screened porch with a table/chairs out there. The pools (regular pool, kiddie pool and hot tub) were great and there was also a playground, basketball court, shuffleboard as well as BBQ pit and picnic tables. Room was clean and although many reviews mention the noise from Old Town, it wasn't that bad...especially when the air condition is running, you really don't notice it and even when we did hear it, it was not so bad we couldn't sleep. The price was teriffic and the location excellent. Just down the street from many restaurants and grocery store this was perfect for us. One thing visitors should be aware of - there is NO service during your stay-you are responsible for washing your towels, emptying your trash, etc. This didn't bother us at all and the desk staff was very accomodating when we did need additional towels for the pool.

  • Stayed: July 2013, travelled with family
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4  Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

Little gem in an ocean of choice in and around Walt Disney World. Well maintained, spacious and well presented apartments, equipped with all the basics you need including washer/dryer and free hi-speed Wifi. Gated site with pleasant, nothing-is-too-much-trouble staff. Small complex means the pool is never too busy. Located adjacent to Old Town, close enough to walk over and enjoy the classic cars and go-karts, but not too close to be bothered by any of the associated noise. The drive from the complex to the entrance to WDW on Osceola Parkway takes less than 5 minutes, via International Drive South and it's 10 mins to Epcot and Hollywood Studios and 15 mins max to Magic Kingdom, Downtown Disney, Animal Kingdom and the Water Parks. SeaWorld is a 10 min drive and it's 20mins to Universal via the Interstate. You'll not be disappointed if you go Barefoot.

Stayed: July 2013, travelled with family
4  Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

we liked the location, it was across the street from old town. the first night we stayed the fire alarm went off twice, they said it was a false alarm, but no one came around to check on anyone to tell us what was going on in their hotel. one of my rooms had dirty sheets and garbage under the sofa bed. one nice thing at night in the back the deer came out and they were beautiful. we enjoyed our stay anyhow.

Room Tip: stay on side by woods to see the deer at night
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  • Stayed: July 2013, travelled with family
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4  Thank donna b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013

we stayed as a family of 5 for 15 nights at the Barefoot suites. The location of the suites are excellent to Disney and there are ample restaurants and bars within walking distance each evening should you have the energy or desire to go out!
Our Accommodation was superb- probably the best family accommodation we have encountered so far in our 11 years of travelling with young children- clean, quiet, spacious, well equipped and safe. the pool and facilities were good, staff were polite and friendly. The only negatives I have with our stay is - it is very difficult for Customers to communicate with the Staff of the suites (suites and condos have 2 sets of staff apparently) I called in advance of my stay to finalise a few details and they never returned my call, I went to reception 3 times during my stay and called 3 times on the phone to request our safe be unlocked as the previous guest had left it closed and it was 1 week before this was done. This was very annoying as a Guest. All that said I would happily stay at the Barefoot again and I will be recommending it to all out friends.

Room Tip: Some reviews suggest it is noisy from the old town at night- we stayed on floor 6 and experienced no...
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  • Stayed: June 2013, travelled with family
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3  Thank UlsterMartha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Barefoot Suites

Address: 2750 Florida Plaza Blvd, Kissimmee, FL 34746-4778
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Kissimmee
#10 Family Hotel in Kissimmee
Price Range: £96 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Barefoot Suites 3*
Number of rooms: 42
Official Description (provided by the hotel):
At The Barefoot Suites, you will step into a tropical oasis in the middle of all the Central Florida attractions. Our gated suites resort emanates the charm of "Old Key West". Experience the turn-of-the century feel, yesterday's spacious rooms, and today's convenience. Airy one-bedroom suites with queen beds or 2 bedroom suites with a queen/King bed both are complete with living room, dining room, and fully equipped kitchens, each suite features a Full-sized sofa-sleeper for extra sleeping space. Enjoy the view of our private lake immerse yourself in our heated pools or hot tub. Adjacent are great dining options and activities for the entire family at Old Town Entertainment Complex. The Maingate entrance to Disney is just 3 miles away. ... more   less 
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Also Known As:
Barefoot`n In The Keys Hotel Kissimmee
Barefoot Keys
The Barefoot Suites Kissimmee, Florida

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