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Embassy Suites by Hilton Orlando Lake Buena Vista South
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Reviews (2,228)
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1,665
452
72
23
16
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1,665
452
72
23
16
Show reviews that mention
All reviewsevening receptionmade to order omeletsgreat hotelmanagers receptionomelette stationcomplimentary breakfastbreakfast was excellenthotel restaurantexcellent stayrooms are spaciousself parkingdisney fireworksdefinitely stay here againthe breakfast areadisney worlddisney areanear disney
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1,955 - 1,960 of 2,228 reviews
Reviewed 23 April 2013

this is a great brand new hotel the staff was very friendly and helpful we had three small children with us and everyone was very nice to them. There was a free cocktail hour including all types of cocktails and some snacks. The free breakfast was very nice and it included made to order omlets all kinds of fresh fruit and juices. Only commplaints were they were not one mile from Disney and the shuttle was not free(both had been part of the advertisement). The price was certainly right and the suite was lovely. Would I go back FOR SURE!!!

  • Stayed: April 2013, travelled with family
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3  Thank dlvano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Assistant General Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 6 May 2013

Dlvano,

Thanks for your 5-star review! One quick note: I am not certain where you saw that we are 1 mile from Disney and have a free theme park shuttle. We are just 3.5 miles from the gates of Disney and our theme park shuttle is very inexpensive. I have sent you a private message hoping for further details. Thanks again for your time!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2013

When I booked the hotel I was told I would receive a food credit. Upon check in I was told the opposite and the clerk would not take any steps to rectify the issue even after showing the print out from the internet. I called the hotel reservation line who agreed that I met the qualifications for the credit but then said the clerk has the final decision. Needless to say my issue was not rectified..

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
3  Thank Eduardo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Assistant General Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 27 April 2013

Eduardo M,

Thank you for your review and for taking the time to return our phone call regarding your experience with us. I’d like to take this opportunity to respond to your review in hopes of clarifying any concerns our future guests may have about our rates and packages.

We advertise and offer several seasonal rates and packages to better serve the needs of travelers. One of these packages includes a $25 credit to our restaurant or bar for every second night it is booked for. To receive this $25 credit, the package rate must be booked at the time the reservation is made. Guests who book the food and beverage package are informed upon their check-in on how to redeem their $25 credits. Many guests have enjoyed the benefits of this package and have raved about their food and beverage experiences, but most importantly have returned to dine with us once their credits were used.

In your particular case, you booked a standard reservation and not the package rate. However, standard reservations at our hotel come with MANY added features and amenities. All of our rooms are two-room suites, and all of our guests enjoy a complimentary cooked to order buffet breakfast as well as a nightly Manager’s Reception that includes complimentary beer, liquor and wine. However, only those reservations that were booked under the package rate receive the $25 credit. It is certainly not our intention to refuse guests their booking benefits. On the contrary, we believe this package is a great incentive for guests to dine with us, and we have already seen the benefits of this package as evidenced by the many Tripadvisor reviews praising the collective efforts of our food and beverage team.

Thanks again Eduardo M. I hope that our continued phone communication and quick response to your issue lead you to continue to choose our hotel for your lodging needs when visiting the Orlando/Kissimmee area.

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Reviewed 22 April 2013

Excellent Embassy convention center, with new & modern look and feel. Full service restaurant & bar along with the traditional hot breakfast cooked to order and the reception each evening. On site Disney area ticket agent desk and Hertz rental car office in lobby is very convenient. Also, will request town car service to local parks for less than $30 one way. Beats parking at WDW. Nice new large suites with comfortable beds. Front desk staff very professional and friendly and Brittany Front Desk manager was a delight. Excellent hotel staff in all areas. Gift shop and game room also. Three elevator banks off lobby were very efficient. I've stayed at Embassy's in the past and waited for elevators, not here. 10 Minutes to WDW and Downtown Disney. 5 minutes to I-4 and Greenway toll to airport. Ample parking with valet available. Highly recommended. Within walking distance of Hwy 192 Irlo-Bronson and several local attractions on 192 & restaurants. No complaints. I will be back!

Room Tip: Upper floors near elevator for quick access floor # 's 28 - 31 are near lobby elevators. Corner king rooms are the larger suites.
  • Stayed: April 2013, travelled with family
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5  Thank XLR8TOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Assistant General Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 1 May 2013

XLR8TOR,
Thank you for your review! A lot of our reviews mention the hotel and the amenities, but I am glad you found our hotel to be in a central location within short distances of major locations in Orlando/Kissimmee. We’re glad to hear you will be back!

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Reviewed 22 April 2013

This is a very nice hotels with a very nice view. Food was excellent. walk around the property to view pool and fitness center, pool was a very refreshing sight. Very nice place to conduct your business affairs.

  • Stayed: April 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
2  Thank Jackie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Assistant General Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 1 May 2013

Jackie E,
Thank you for your brief and concise review. Our hotel is perfect for business guests who are looking for added comfort and amenities. With our breakfast and manager’s reception, we give our guests a few less things to worry about so that they can concentrate on their vacation or work schedules.

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Reviewed 21 April 2013

Embassy suites is a great place to stay and eve better when brand new. The breakfast at this location was great and this location is close to outlets and Publix and WalMart are right around the corner.

  • Stayed: April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
1  Thank Clemon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Assistant General Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 1 May 2013

Clemon J,
I’m glad you enjoyed our breakfast! Hopefully you were also able to take advantage of our complimentary manager’s reception. Thanks!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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