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Embassy Suites by Hilton Orlando Lake Buena Vista South
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Reviews (2,228)
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1,665
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1,665
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All reviewsevening receptionmade to order omeletsgreat hotelmanagers receptionomelette stationcomplimentary breakfastbreakfast was excellenthotel restaurantexcellent stayrooms are spaciousself parkingdisney fireworksdefinitely stay here againthe breakfast areadisney worlddisney areanear disney
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1,722 - 1,727 of 2,228 reviews
Reviewed 28 December 2013 via mobile

Stayed 2 nights. The staff was so friendly. While we were checking in the valet made balloon animals for the kids. We used the shuttle service to and from the parks. Yummy breakfast, fun pool, clean rooms and everyone slept great. Such a great bargain for our family of 6!

  • Stayed: December 2013
    • Value
    • Location
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Thank Annagrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 2 January 2014

Hi Annagrl! Thank you very much for taking the time to post such a nice review and rating. We appreciate the kind words regarding our staff, especially the team in valet. We're glad you're family of 6 had such a great time. Please visit us again soon!

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Reviewed 26 December 2013

We loved the free breakfast and the closeness to all the parks. We made it back twice for the cocktain hour. The refrigerator and microwave was great for late night snacks. The hotel is also really pretty.

  • Stayed: November 2013, travelled with family
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Thank FamilyofFive46256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 2 January 2014

Thank you Family of Five, for the great review and rating! We're glad to know that your family had such a nice time with us, and that you enjoyed those great amenities like the breakfast, evening reception, and the in-room amenities also. Please consider staying with us again in the future...we'd love to have you back!

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Reviewed 23 December 2013

I would not recommend this place. they have very unfriendly staff. Not enough staffing, breakfast was very bad, not enough breakfast food and not enough coffee either. Food allergy people BEWARE!! The chefs make eggs for multiple people in a big omelette batch and chances are you might get something in your omelette that you might be allergic to. Housekeeping would not clean the rooms.

  • Stayed: December 2013, travelled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels
6  Thank Tarannum M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 26 December 2013

Thank you Tarannum, for joining TripAdvisor to post a review of our hotel. Feedback from our guests is always important to us and we appreciate the opportunity to address your concerns and also for the opportunity to improve the quality of our service and product.

With regards to your comments about our omelet station, our chefs are always at our guest’s disposal for fulfilling any special dietary requests, and we all take the health and safety of our guests very seriously.

As our team always strives to provide the best service to our guests (as is evident by the majority of our Trip Advisor reviews), it is very disheartening to learn that our level of service left you with such a negative impression. Whether cleaning rooms or answering phones, only the friendliest, most helpful service will do, and we therefore apologize that you did not experience that level of service. We are still hopeful that you might reconsider staying with us in the future, so that we can re-gain your trust, and provide you with the level of service that we are known for.

Thanks!

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Reviewed 23 December 2013

I stayed here for a family event. They have a huge hall where you can have a wedding or huge family gathering. The hotel is immaculate, clean, modern and the staff is very friendly. The rooms are spacious, very modern and comfortable. They look like mini apartments without a kitchen, but there is a refrigerator and you can fit alot of stuff in. They have free full breakfast every morning. It's awesome not to have to run out and get breakfast. The hotel is centrally located about 20 minutes away from all attractions. I enjoyed my stay here and highly recommend it...

  • Stayed: November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Nayda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 25 December 2013

Thank you so much Nayda, for taking the time to submit such an awesome review! We're glad that you were so pleased with our comfortable, well-appointed mini apartments. It's great to know that our tremendous value is recognized and appreciated. Thank you also for recommending us to others. We hope to see you again soon!

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Reviewed 21 December 2013

This hotel is new and super clean! Our room was huge- a corner 1 Br with a dining table for 8. We had tons of room. The best part was the free parking, free breakfast, and NO resort fee!
That saves literally $60-$80 a day! The breakfast was made to order and huge, not the small continental breakfast. Also, there are free drinks every night! Our bell man, Alex, was fantastic and gave us a full overview of super tips like where to park etc. I only have one note of caution. Do not buy anything from the store in the hotel. I bought a smart water and cough syrup for my son and the charge was 20! All of the staff was friendly and helpful.
We will definitely return! We come here 6 times a year with our annual passes and we have now found our new place to stay!

Stayed: December 2013, travelled with family
3  Thank Audra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 22 December 2013

Thank you very much Audra, for making it a point to share your feedback regarding your stay and also your kind words about Alex, both in person during your stay, and again with TripAdvisor as you had promised. Your glowing review of our beautiful hotel are truly appreciated. We're thrilled that we are your new go-to Orlando destination hotel. Thank you again...See you soon!

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