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Embassy Suites by Hilton Orlando Lake Buena Vista South
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Reviews (2,225)
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1,662
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All reviewsevening receptionmade to order omeletsgreat hotelmanagers receptionomelette stationcomplimentary breakfastbreakfast was excellenthotel restaurantexcellent stayrooms are spaciousself parkingdisney fireworksdefinitely stay here againthe breakfast areadisney worlddisney areanear disney
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1,637 - 1,642 of 2,225 reviews
Reviewed 24 March 2014

I was surprised with this Embassy Suites. It seemed to feel cramped and not as spacious as other places I have been. The customer service was excellent. The lobby was beautiful and clean. The public restroom was tiny.

  • Stayed: March 2014, travelled with friends
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Thank John and Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 25 March 2014

John and Susan S,

Thank you for taking the time to submit a review of our hotel. We are very happy you were pleased with the cleanliness and service levels of our hotel. I am sorry that your comfort was affected with a cramped feeling. We do have multiple sets of public restrooms avaiable throughout the lobby level of the hotel, although they are sized differently.

If your travels bring you back our way, we'd love to have you back and will make sure your visit is worthy of a 5-star review next time!

Best Regards,
Warren Bingham
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

RECOMMENDED: This is a new property and follows the well worn Embassy Suites unique design. Free parking and convenient to area attractions though it's a bit off the beaten path. Check-in uneventful. This was a business trip and the large rooms tend to attract the "Disney" crowd so expect kids and worn out parents in tow.

Rooms are new and nicely decorated with modern theme. Nice work area, bar, refrig, coffee maker. Comfortable bedding and no room to room noise noted. Windows don't open (so limits on fresh air). Bathroom a bit small but worked fine. Plenty of free parking. Internet is not free but worked well enough.

On the downside, the free breakfast is simply put, nothing special and the blaring TV's, kids run amok don't make this a spot to linger in (though you can easily grab breakfast and return to your room). Orlando water has an odd swamp smell (so bottled water is needed) and the water pressure on the upper floors is not strong.

Otherwise, perfectly acceptable property and large rooms make for a pleasant multi-night stay.

  • Stayed: March 2014, travelled on business
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Thank roadwarrior30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 25 March 2014

roadwarrior30,

Thank you for taking the time to submit a review on our hotel. We always appreciate feedback from our guests and use it as a way to improve the products and services we offer to our guests. While I am glad that you enjoyed your suite and other amenities I am sorry that our breakfast did not exceed your expectations. It is always our goal to not only meet, but exceed expectations and I hope that we will have the opportunity to welcome you again soon and your stay will be worthy of a 5-star review.

Kind Regards,
Warren Bingham
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

Great staff, clean rooms, friendly restaurant manager, loved the flowing water under the floors! First dis your room was not cleaned until after 4:30 was a little hard to get everyone cleaned up and out for dinner.

  • Stayed: March 2014, travelled with friends
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Thank Elle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 25 March 2014

Elle C,

Thank you for taking the time to complete a review of our hotel. We appreciate your kind words about our staff, clean rooms, and our Restaurant Manager. I do want to apologize for your suite being cleaned later in the day, as our staff cleans suites each day until 5:30pm, but we are always willing to work with the schedules of our guests and clean a suite whenever a guest requests it.

We hope to see you on your next visit to the Orlando/Kissimmee area and look forward to having you as our guest again in the future!

Kind Regards,
Warren Bingham
Assistant General Manager

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Reviewed 23 March 2014

The hotel is beautiful, clean and well maintain. The rooms are one of a kind, great spacing and amenities. Lastly, Breakfast is included plus free drinks at night from 5 to 7pm. Highly recommend this hotel

Stayed: March 2014, travelled with family
Thank 11maya74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 25 March 2014

11maya74,

Thank you for taking the time to complete a review about your recent visit to our hotel! We very much appreciate your kind words about our beautiful hotel, value-added amenities, and that you highly recommend us!

We look forward to welcoming you and your family back to our hotel on your next visit to the Orlando/Kissimmee area!

Kind Regards,
Warren Bingham
Assistant General Manager

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Reviewed 22 March 2014

What a great hotel! This is probably the best place we have stayed the price. The hotel is beautiful and clean. The rooms were spacious and perfect for our family for 4. Our kids really enjoyed the swimming pool and hot tub. The breakfast buffet was fantastic and can't be beat. The location is great for driving to Disney. We recommend this hotel to everyone we know and will definitely be back next time we are in the area.

  • Stayed: April 2013, travelled with family
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Thank Julie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESLBVSAGM, Manager at Embassy Suites by Hilton Orlando Lake Buena Vista South, responded to this reviewResponded 25 March 2014

Julie N,

Thank you for taking the time to write a review on your visit to our hotel. Our team is always pleased to know that we were able to positively contribute to your family having a great Florida vacation! We are very pleased that you enjoyed our two-room suites, cooked-to-order breakfast, and our heated outdoor pool and hot-tub!

We look forward to seeing you and your family on your next visit to the Orlando/Kissimmee area!

Kind Regards,
Warren Bingham
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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