Worst resort I've ever been to.The customer service is horrible, the rooms are not worth the amount you have to spend to stay there, the ac was broken, honestly I will not be staying there ever again.The "manager" personally went to settle a noise complaint, and the way she handled it was unprofessional she started by yelling at the guest (resolving a noise complaint?) And when she was told she was unprofessional and lacked customer service skills she reacted by getting in the guest's face, with her hand held back like she was going to hit him,yelling at the top of her lungs saying things a manager shouldn't say, and to top it off her anger set of a maintenance guy who was her "bf" and he got in the guest face.
- Official Description (provided by the hotel):
- Experience Runaway Beach Club, Kissimmee and Orlando’s best choice for families and leisure groups alike. These spacious and convenient accommodations are just minutes from the area's world-famous attractions, including Walt Disney World, Universal Studios, Sea World, and so much more. Runaway Beach Club offers one, two, and three bedroom villas with full kitchens and living rooms decorated in Key West inspired furnishings. Guests of the resort can enjoy the two outdoor pools, a sun deck overlooking the lake, indoor basketball court, fully equipped fitness studio, business center, and intimate meeting space. Whether you’re visiting for pleasure or business, Runaway Beach Club boasts beautiful accommodations with added privacy and space in a location that is convenient to all that the area has to offer. ... more less
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- Also Known As:
- Runaway Beach Club Kissimmee, Florida