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“Was a great "base-camp" for Disney Parks”

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Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South
Ranked #48 of 153 Hotels in Kissimmee
GreenLeadersBronze level
Illinois
Level Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Was a great "base-camp" for Disney Parks”
Reviewed 28 May 2014

First the good ... Driving to the hotel, I realized that somehow I had only booked two nights and we needed three. We called to the hotel and were told there were not any two bed rooms available for the Saturday night. Long story short, Tony got on the line and solved the problem by upgrading us to a family suite that was available at an even lower cost per night. When we arived, the front desk staff was super friendly and helpful. The pool was clean and worked well for young kids.
Now the not so good ... this is a family hotel that probably is booked year round. We didn't have any problems with broken fixtures, etc, but everything was well worn and overall the hotel could use some TLC. The breakfast seating area was much to small for the size of hotel. We ended up taking the food back to our room all three mornings. The food was typical HIE fare, but it's FREE so you really can't complain.
Overall ... Exceptional service, super friendly staff, and a really good deal for visiting the WDW parks.

Room Tip: Our 3 and 4 year old grand-daughters loved having their own room in the family suite!
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  • Stayed May 2014, travelled with family
    • Value
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Helpful?
1 Thank tklasinski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELBV, Manager at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this review, 20 June 2014
Dear Guests,
Thank you for your review. I am happy things worked out for you on the room situation and that you enjoyed the hotel and its location. I have noted the lower marks you gave us and will look closely at what updates need to be done to make your stay more comfortable.

Thank you again!

Heta
Manager
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
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Las Vegas, Nevada
Level Contributor
106 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 May 2014

This hotel is in the perfect location and looks like it is pretty new, but everything else about the hotel is not good. The beds are very uncomfortable. The showers are very bad. The corridors are not air conditioned and this makes you feel very uncomfortable. The room I had did not even have any bath towels and when I wanted to call housekeeping the phone in the room did not work. The hotel caters to tour groups so they think they do not have to provide excellent service. Stay away from this place.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank rpgamble7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this review, 29 May 2014
Dear rpgamble7; Thank you for your comments, I have reviewed your comments and shared them with the entire management staff and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. Thank you again for your comments, we look forward to the opportunity of welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express & Suites Lake Buena Vista East.
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San Francisco, California
Level Contributor
170 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 24 May 2014

Typical IHG Platinum upgrade procedure. If the front desk person does not like your face, you are denied an upgrade immediately. "We are sold out". I got to the room which turned out to be handicapped. Front desk insisited it was not. Finally when I told them that room with bars in the shower, low furniture, a handicap door bell and the sign "handicapped room" is in fact a handicapped room, the front desk informed me that they are moving me to a different room.
So the new room was a one bedroom suite....Guess they werent really sold out.
It was an allright place to sleep. beds are definitely older and breakfast was not anything special like in most HI Expresses. The price was an excellent deal and I needed to complete last step of Big Win with any HI Express, so that was the only reason I didnt pick a better hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank DIOGENES L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this review, 27 May 2014
Thank you for your comments. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I have reviewed your comments and shared them with the entire management staff and appropriate action has been taken to ensure a situation of this nature will not be repeated in the future. We look forward to welcoming you back in an effort to provide you the level of service you expect from Holiday Inn Express & Suites.
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Austin, Texas
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 May 2014

I booked the hotel based on price and proximity to WDW parks. We stayed 3 nights, and based on other HI Express hotels, this was average.

Re: proximity - don't get fooled by Google Maps. It might look close to the parks, but weekend traffic doubles the time - drive time was about 30 minutes, so be prepared. It is not on the Disney property so is not subject to any of the "resort fees" I read about. The hotel is isolated re: surrounding hotels, so this can be a good thing if you don't like all of the surrounding hotel traffic. There is a Hess gas station close by, as well as some Middle Eastern restaurants.

The price was pretty good, but you get what you pay for. The front desk guy was fine - a little too "happy" for our taste (a bit overdone on the Disney influence), but check-in was very easy.The bathroom faucet was not working very well - cold water trickled out while hot water gushed out - and I reported it to the front desk. They somewhat fixed it when we were gone - it was better, but not what I had hoped for. The room itself was fine - you're in Orlando and planning on spending 2 days at Disney Hollywood Studios and WDW - who cares about spending tons of time in your room? It was a bit small with the 2 beds. (I had also reserved a room w/2 queen beds but was assigned 2 dbl beds-oh well.) I tried to adjust the television clock to get it correctly set, but the Settings would not allow me to do this. We wanted to use the alarm clock feature the morning we left (very early flight), but the tv clock was off by 2 hours. We prefer that to wake-up call, but we had to use that. The bathroom was okay and the shower head had a lot of calcium build-up. Other than that, the bathroom was fine.

Breakfast was the usual, although they now have an instant pancake maker - hadn't seen one of those. They were okay - a bit of a 'shell' protecting the inside.

Overall, not a bad stay, but I think we'll look elsewhere for our next Disney trip.

  • Stayed May 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank cm632000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this review, 22 May 2014
Thank you for your comments. We will share with the department heads your comments and we will make sure we address them. Our hotel has several room types and only queen beds no doubles. We hope that you will revisit us and stay in one of our larger rooms that have more space. Thank you again for sharing your experience with us.
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 May 2014 via mobile

We decided to stay here for 1 night and the hotwire deal was a great value. First off, check in was amazing. Quick and simple. The room was clean and for a standard room it had a mini fridge & microwave. Negative review? The bed was horrible. It felt as if we were sleeping on a sack of wires. It was dented everywhere and there was no way to get comfortable. Every time you shifted you could feel the wires poking out. If that wasn't bad enough, the walls are paper thin. We were awoken by the neighboring room and they were just talking. We could hear every single word they were saying.. it was crazy. Overall it wasn't terrible, but when you've spent 8+ hours walking at a park, you need a cloud to sleep on not a sack of wires.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanna U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this review, 12 May 2014
Thank you for your comments. We appreciate your taking the time to let us know of your stay. We are currently changing out the mattresses and hope you will give us another opportunity to visit our property and see that you will sleep more comfortably.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 May 2014

Waiting for the grand kids to show up as we were early and we were staying on site at Disney.

We got the room at the last minute. The people (and we never ran into a single one that wasn't overly pleasant!) were very friendly and very helpful!. It didn't matter who you spoke to from the managers to the people picking up trash in the lots, they would bend over backwards to help you or just smile and say hello.

Our room was clean, new, and huge.

The only thing I would suggest would be to turn the heat down on the pool as it had to be in the 80 degree range. Nice at night though.

When we checked in one of the porters helped us with our bags and while my wife checked in he guarded the luggage and once he new the room number unloaded all of our bags like it was the Waldorf. Just awesome (yea I know that is there job, but I think he went above board).

They had a schedule of activities for kids and teens (a list of 10-12 that ran all day) from scavenger hunts to water games. Lots of kids were having a great time.

Very large and nice pool and surroundings.

The hotel was attached to an Applebee's and though we only ate breakfast there it was excellant.

They have a shuttle to Disney and secured parking as well as valet parking if that is your thing.

Room Tip: This would be a great way to save money when going to Disney. It would save you at least $100 a nigh...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Titusville, Florida
Level Contributor
147 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 28 April 2014

Everyone in the family loves this place. Location, location, location. Bang for the buck! A litte ways from Disney but the Outlet Mall is across the street along with an awesome Walmart! Staff is unbeatable! Free breakfast is great, saves us money.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandyshells2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIELBV, Director of Sales at Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South, responded to this review, 30 April 2014
Thank you Sandyshells2000 for your review. We are pleased that you enjoyed your stay. Your comments will be shared with the staff and we hope you will visit our area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South

Property: Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South
Address: 3484 Polynesian Isle Blvd, Kissimmee, FL 34746-4654
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Orlando-Lake Buena Vista South 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Hotel Orlando Lake Buena Vista South. Our hotel offers free hot breakfast, a free scheduled shuttle to area theme parks, free high-speed Internet, and a free business & fitness center. We are also an official Walt Disney World Good Neighbor hotel located only 2.5 miles from the main entrance to 'Walt Disney World Resort area.' Our hotel provides a free scheduled shuttle to Epcot . From Epcot , transportation is available to Magic Kingdom Park, Disney s Animal Kingdom Theme Park and Disney's Hollywood Studios, Downtown Disney . We also have a free scheduled shuttle to Universal Studios, Sea World & Lake Buena Vista Outlet Mall. With our convenient location you'll find numerous restaurants, shops, and small attractions are either within walking distance or just a short drive away. In addition to our comfortable deluxe rooms, we offer a choice of specialty suites, like KidSuites with private sleeping area and special kids' beds & TV. All rooms feature the new Express Bedding Package and refrigerator/microwave. For a real treat, our two-room Executive Suites offer a king sized bed, separate living area with sofa bed, and wet bar with refrigerator & microwave. Enjoy many hotel amenities including a heated outdoor pool & Jacuzzi, kid s playground and game room. Our hotel meeting rooms total 1100 sq ft-complete with free high-speed Internet access. ... more   less 
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Also Known As:
Holiday Inn Express Kissimmee
Holiday Inn Kissimmee
Holiday Inn Express Hotel And Suites Orlando-Lake Buena Vista South Kissimmee, Florida

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