I held off a bit on writing this review because I left something very valuable in our villa and took about a day to make sure it was recovered and sent back to me. It's of no fault of theirs, it was entirely mine in my drowsy stupor. But I knew exactly where I left my earrings and HAD to make sure that someone found them and would return them to me. It's been a week since that conversation and I received a call today from someone at Best Western Premier Saratoga Villas that they were shipping my earrings back via FedEx and just needed my card to pay for the shipping costs. They assure me that I will have my package by Thursday *fingers crossed! The 4-star rating will stand as along as I get my earrings back!
There were 6 of us that shared a 3-bedroom villa for a weekend. We were in the area for a friend's wedding. I booked the Best Western Premier Saratoga Villas because of its high rating on Trip Advisor and phenomenal price on hotels.com. We were impressed at the quality and comfort of the rooms. There is a queen bed in the downstairs bedroom. Upstairs there is a king bedroom and a 2-double bed bedroom. The couch downstairs also pulls out to a queen sofa bed, so you can easily fit up to 8 people in this villa. There is also an en-suite bathroom downstairs, and 1 shared bathroom upstairs. The en-suite bathroom has a shower stall and we had an issue with the door at first. It didn't shut fully at the bottom so water would spew out all over the floor before realizing you could try to pull the bottom shut from the inside. Not very good engineering of the door, to be honest.
We didn't make much use of the kitchen area due to our short stay. I was surprised to see a full stove and full refrigerator for such a small space.
Housekeeping doesn't really come on a set schedule from what I experienced. Housekeeping came to service our room very late on Saturday afternoon (after 3pm) but we were already getting ready for the wedding so we turned away the service (only asking for tissues and extra towels) -- there wasn't much to clean anyway after just a day of stay. Then when I called on Monday about my earrings after having checked out of the room at 5am that morning, Housekeeping had not gone to the villa to check until I called a third time (after 3pm).
I am grateful for the friendly service there, however. I thought I was being annoying about my forgotten earrings but I have a write to try and get them back don't I? And I'm thankful for Sandy (one of the front desk managers that Monday) for fielding my calls and requests and being patient and helpful with me. Thank you Sandy!
I would recommend this location for families or groups on a budget (as long as you find the right deals). It's not far from the Parks. It will take you an average of 30 minutes to get anywhere in the Orlando area.
- Official Description (provided by the hotel):
- Discover the ultimate in tropical resort hotels in Orlando, Florida, at the new BEST WESTERN PREMIER Saratoga Resort Villas located in Kissimmee. Surrounded by eighteen lush, breathtaking acres, our four-star-caliber resort hotel presents an astonishing array of delightful ways to spend magical days and mystical nights. Featuring magnificent two and three bedroom resort villas adorned by private waterfront balconies overlooking luscious gardens and a tropical array of plants and wildlife. Each villa is designer furnished and features exceptional character. Four-hundred-thread-count Egyptian cotton linen embraces heavenly bedding and ensures a comfortable and luxurious sense of serenity for our visitors.Dine in our on-site restaurant Saratoga Grill and Bar, serving delectable Floribbean style, tropical and American cuisine. Relax by our heated swimming pool, hot tub, and lounge deck, and enjoy pool deck services, including sun lounges, umbrellas, and towels. Children will enjoy a children’s kiddie pool, playground and game room arcade. Work out in our on-site fitness center with the latest in exercise equipment. Enjoy a scenic walk through our lush tropical gardens on waterfront boardwalks. Gaze at the diverse wildlife from our scenic covered gazebos. Warm Hospitality is Calling! ... more less
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- Also Known As:
- Best Western Premier Saratoga Resort Villas Kissimmee, Florida