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“Great Place”

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Best Western Premier Saratoga Resort Villas
Ranked #15 of 153 Hotels in Kissimmee
Certificate of Excellence
Boston
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great Place”
Reviewed 25 December 2013

Stayed here just one night before flying home after a cruise. Check in was a breeze and the apartment was really nice. Will definitely stay again on future trips to Florida. Location is good too for the parks and restaurants. Only thing missing was a washer dryer in the room but that's only a minor issue.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank FloridamickLincs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff P, Revenue Manager at Best Western Premier Saratoga Resort Villas, responded to this review, 26 December 2013
Thank you for choosing our hotel following your recent cruise. Our staff greatly appreciates the positive sentiments about our property and what we have to offer. We truly hope your next stay will be more than a quick overnight. Happy Holidays!
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1,098 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kansas City, Missouri
Level Contributor
135 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 21 December 2013

We have stayed in many Best Westerns the last few years and have always found them comfortable. This is not a bad place, but not as good as some reviews on this website would make it out to be. They first put us in a villa that had 3 issues; phones didn't work, ceiling fan in master was so off balance no one could have slept with it on, and the screen door to the sliding glass door was laying down on the "patio". They put us in another unit and room seemed fine at first, 1 king and 2 doubles, 2 full baths with 1 bathtub/shower upstairs and 1 shower only down. The safe was either broken or locked so we never used it, we just hid things. Upstairs bathroom had odd door arrangement, we never closed one of 3 doors in tiny space. Rusty hinges that had been painted over in the bathroom looked tacky and needed to just be replaced, it's one of those things you expect in a "premier" level resort. Also both bathrooms had broken toilet seats they had tried to repair with caulk, really!?! Just replace them!!! The seats slid around, again it looks very bad at this level of resort and someone could slip off, get hurt, etc. Window in 1st floor bathroom had dead moth in it andt here were cob webs in living area. We chose not to move again to save time and just dealt with these things ourselves. Beds were ok but we have had more comfortable mattresses in other Best Western Plus and Premiers in California, Wyoming and Montana last year.

Towels were always pretty plentiful, but they were not good quality and always stained. Again not "premier". There were never more than 3 washcloths total (usually 1 in one and 2 in other bathroom) just barely enough for us, if you had 6 people staying as they state this 2 bedroom can accomidate it definately could be an ongoing issue.

Housekeeping did an ok job at first, but we started to notice less and less was being done the longer we stayed. Small things such as they didn't clean floors while we were there, this could be a problem if a family is messy, but we just did it ourselves. On 2 seperate days they didn't come at all! The first time we came back at 5 and it hadn't been done so we stopped by the office and they had someone come while we went to dinner. Came back and thought they did it all but when we went to bed they only did the first floor, but not the bedrooms or bath on 2nd floor, luckily we had enough towels, but barely enough wash cloths for the next day! The next time we came back about 4 or so and we just dealt with it ourselves without going to the office. Again we had just enough towels and wash cloths for the next day. Housekeeping never replaced the tissues that ran out in the upstairs bathroom so we had to go get the ones in the downstairs bath. We had to use a handtowel in the kitchen area the first day and night, the next day housekeeping place a dishtowel in the kitchen. It was not replaced until next to last stay! We bought papertowels at store when we bought groceriers, so we used them. Sponge was bad so we bought a new one at store also.

Overall, the space of the rooms and quiet location were a plus, but there were a lot of issues.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank monails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff P, Revenue Manager at Best Western Premier Saratoga Resort Villas, responded to this review, 23 December 2013
Thank you for taking time from your busy schedule to write a review of our property. We are very sorry to hear of the long list of housekeeping issues you encountered during your stay with us.The hotel's primary goals are that every guest has a safe and enjoybale stay; I apologize we disappointed you. Please have a happy and healthy holiday season.
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Huddersfield
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 December 2013

We stayed here for 10 days and totally agree that it is in a very good location and the apartments from the outside look fabulous. Inside is a different matter, dirty floors and paintwork, no real cooking facilities when we wanted a meal from scratch and being British no kettle! However, the big no no for me was you either get out of the apartment before 9 or don't get it cleaned. I recognise that most people want to be in the theme parks at 9, but being a longtime visitor to Orlando, my family and I like to have a lie in on our vacation and go out in the afternoon. The hotel management could do with taking this into consideration oh and a kettle please!


Overall it was an ok place to stay, but next year back to the more luxurious Buena Vista Suites.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff P, Revenue Manager at Best Western Premier Saratoga Resort Villas, responded to this review, 23 December 2013
Thank you for your time and candor in your review of our facility. I am sorry that your stay was not more enjoybale and I regret losing your business. Our staff will most certaintly use your feeback to correct our shortcomings. Have a safe and happy holiday season.
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Fort Lauderdale, Florida
Level Contributor
55 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 December 2013

I recently stayed at this hotel. The "room" we had was a two bedroom villa that would have slept 6 people. Two full baths and a complete kitchen. The villa was very clean, we ate breakfast at the hotel restaurant and the food was delicious, the staff was very nice and helpful an best of all the rates were very reasonable. We will definitely stay there again the next time we are in Orlando. The hotel is conveniently located to all area attractions.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sttly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff P, Revenue Manger at Best Western Premier Saratoga Resort Villas, responded to this review, 17 December 2013
Thank you very much for your kind words about our hotel and what we have to offer. It makes our staff very happy to know that you hold our property in sucj high regard. We hope you have a safe, happy, holiday season and hope to see you in 2014!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 December 2013

We stayed at the Best Western Premier. in October as a family (2 adults 2 children).
What can I say other than excellent. Starting with the location, very good just off of the 192, but far enough that traffic noise will not disturb you, and just 15 minutes from Disney World. It's a gated hotel with security at night, which adds just a little reassurance.
The room, or should I say apartment was very good, spread over 2 floors, top floor, master bedroom, bathroom and mini lounge/office area, lower floor lounge, well equipped kitchen, and bedroom with en-suite.
The amenities were good, we didn't use the fitness centre or restaurant, but did use the laundry, bar and swimming pool.
The staff were very friendly and helpful, directing us to the best place to go trick or treating and recommending local areas other than theme parks to visit.
I would highly recommend this as a place to stay for the Kissimmee / Orlando areas.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank halle1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff P, Revenue Manager at Best Western Premier Saratoga Resort Villas, responded to this review, 17 December 2013
Thank you for taking the time to share the details of your experience at our facility. It pleases us to learn that in addition to the hotel amenities offered our staff took the extra step to assist you during your stay. We hope you have an outstanding holiday season and we hope to see you in 2014!
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Sierra Vista, Arizona
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 December 2013

I stayed at two resorts while on this trip to Orlando. One was a HUGE resort with a million things to do and a 5 minute drive once you got in the parking lot.....then there was this Best Western. I loved it! This little resort had better two room suites then the big place. We rented a 2 room loft. It was a really neat setup with a total of 4 tv's. 2 bedrooms, kitchen, living room, and an office all together mad the place feel big. The staff was friendly and parking convenient. I know I will stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank afaster68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff P, Revenue Manager at Best Western Premier Saratoga Resort Villas, responded to this review, 17 December 2013
Thank you for your kind words regarding our property. It is very flattering to be compared favorably to other bigger resorts in Orlando. We are glad we could be such a pleasant surprise to you and your family. Have a great holiday season and we hope to see you in 2014!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 December 2013

So we live just a couple hours away and usually wind up in this area to visit the parks and/or family every couple of months. We have stayed in a few different places in the area, and for the last year had been staying in one place in particular. Lat couple times we had gone there though the experience had been less favorable. So I went looking for an alternative. I found Seratago Resort Villas. I was looking over the website and telling my wife, "There has to be a catch, this place looks too good, especially for the price". But we were just coming up for a weekend, so I figured we could take the risk and try it out. Wow, just WOW! This place was incredible. The staff was friendly, the property was immaculate, and the villa was fantastic. Easiest way to break it down is via pro vs cons list.

Pros:
-Very Clean
-Kitchen saved us money
-Priced great
-Staff Very Friendly
-WiFi was solid and fast
-Lots of amenities (TVs, Toasters, Comfy Couches, etc)
-Beds were very nice, as was the linen
-Easy trip to the WDW Parks
-Great Parking
-Ton of facilities for the family (Arcade, Playground, Gazebos, etc)
-Close access to a lot of good retail and food options.
-Kids LOVED it.
-Super hot water (great after a long day at the parks)
-Did I mention clean?

Cons:
-Can be hard to book here, you definitely want to plan ahead on this place.
-Getting into the property when heading back from the parks during peak traffic times can be a little rough as it requires a U turn on a fairly busy highway.

Conclusion:
Great stay, I really like this place and we will be returning (provided I can get a villa).

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joshua_Salas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeff P, Revenue Manager at Best Western Premier Saratoga Resort Villas, responded to this review, 17 December 2013
Thank you for overcoming your initial skepticism and giving our property a chance. Our staff will be very happy to know that we not only met your expectations, but were a pleasant surprise to you and your family. We hope you have a safe, happy, holiday season and we hope to see you in 2014!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Saratoga Resort Villas

Property: Best Western Premier Saratoga Resort Villas
Address: 4787 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#4 Romantic Hotel in Kissimmee
#5 Business Hotel in Kissimmee
#9 Family Hotel in Kissimmee
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Best Western Premier Saratoga Resort Villas 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
Discover the ultimate in tropical resort hotels in Orlando, Florida, at the new BEST WESTERN PREMIER Saratoga Resort Villas located in Kissimmee. Surrounded by eighteen lush, breathtaking acres, our four-star-caliber resort hotel presents an astonishing array of delightful ways to spend magical days and mystical nights. Featuring magnificent two and three bedroom resort villas adorned by private waterfront balconies overlooking luscious gardens and a tropical array of plants and wildlife. Each villa is designer furnished and features exceptional character. Four-hundred-thread-count Egyptian cotton linen embraces heavenly bedding and ensures a comfortable and luxurious sense of serenity for our visitors.Dine in our on-site restaurant Saratoga Grill and Bar, serving delectable Floribbean style, tropical and American cuisine. Relax by our heated swimming pool, hot tub, and lounge deck, and enjoy pool deck services, including sun lounges, umbrellas, and towels. Children will enjoy a children’s kiddie pool, playground and game room arcade. Work out in our on-site fitness center with the latest in exercise equipment. Enjoy a scenic walk through our lush tropical gardens on waterfront boardwalks. Gaze at the diverse wildlife from our scenic covered gazebos. Warm Hospitality is Calling! ... more   less 
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Also Known As:
Best Western Premier Saratoga Resort Villas Kissimmee, Florida

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