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“Worse Than Expected” 2 of 5 bubbles
Review of Villages at Mango Key

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Villages at Mango Key
Ranked #45 of 153 Hotels in Kissimmee
Johns Creek, Georgia
Level Contributor
94 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Worse Than Expected”
2 of 5 bubbles Reviewed 19 February 2013

I’ve re-written this review a couple of times; trying very hard to convey my disappointment with our rental without too much emotion. The bottom line is- take a close look at the photos online, then expect the place to be 40-50% worse than the photos. My family- husband, son, and parents just returned from a week at Mago Key Villas Unit 10 (3 br). Yes, the photos show a unit in need of an update, but since other members of my family have stayed at MKV previously with good things to say, we went for it. The unit was dirty, run down, and overall disappointing. Our other family members were in a 2 br condo next door, which was 300xs better than ours.

Part of the problem is the owner not wanting to put any money into keeping up the place and part is the cleaning crew. Our main objections were met (on Monday, definitely not on Sat/Sun) quickly and were very nice. They replaced two broken ceiling fans, cleaned the carpets, re-cleaned the rooms and replaced the wireless router. However, it wasn’t until the end of the week that we figured out they had not configured the router properly and we were without internet until our last night. My husband had to do his work at a nearby cafe. The cleaners came to mop, and by mop, I mean they sprayed the floor and wiped with a swifter. That same day our socks were black, so we left our shoes on while walking around. The couches are filthy, so we threw sheets over them to sit on. My parents purchased a large frying pan so we could actually cook more than one burger at a time. They also purchased their own washcloths since we were given a total of 2 and one was falling apart.

So, fine, the place is run down, dirty, and with dead bugs where the carpet is coming apart. We are budget travelers for the most part, but when it comes to my 18 month old son, I want a clean place. I kick myself for not insisting for a different unit or just leaving and going to a hotel. I’m also very sorry I did not take photos to prove my points. The beds were so bad, that we are still catching up on our sleep.

On a good note, the location of MKV is nice. Very close to Disney, Sea World, outlet shops, restaurants and Universal. The pool is kept clean and the management are quite personable. I am not saying to not stay at MKV, but do not select unit 10! We did not get what we paid for, even if the total wasn’t that much.

Room Tip: The units that back up to Lindfield Rd can be noisy from the cars. Unit 6 is a 2 br and very nice.
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  • Stayed February 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank kasens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete338, President of the Home Owners Association at Villages at Mango Key, responded to this review, 22 February 2013
Dear Mrs Kasen,
I am writing in response to your tripadvisor review of our holiday resort The Villages at Mango Key,
Firstly let me say that I am genuinely sorry to hear you did not enjoy your holiday at our resort,
As a small resort with all the homes being privately owned we as an HOA have little or no say in how the houses are run or how or when individual homes are updated.We do however maintain our gardens and swimming pool area to a very high standard.
That said, most of the owners take a great pride in caring for their homes as we do use them ourselves for our vacations,quite a few have been refurbished to a high standard, however I do understand your frustration as you seem to have had one of the properties that has not undergone any recent refurbishment.
Please be assured that the HOA board will be raising your concerns with the owners of this home in an effort to persuade them to upgrade the home more in keeping with all the other properties.
I am sure if you stayed in another unit your experience would have been more enjoyable because as you rightly pointed out your families stay in the other home appears to have been a totally different holiday experience altogether.
I have also discussed your review with our onsite manager and he assured me that your concerns were addressed by his team, he informed me that the home was cleaned again at your request, by the same cleaning team that work on all our homes usually to a very high standard.
He also informed me that even though a new router was supplied and fitted on the Monday and was verified as working correctly at that time, if they had been informed that it was not working a further router could have been supplied or you could have been given the access code to the free wifi internet that is provided by the home owners and covers all of Mango Key. Alternatively you could have made use of the internet access provided in our clubhouse foyer.
I know you were travelling on a budget and probably booked the property late to gain maximum discount but had you asked our management team for a property that was more acceptable to the standard you were expecting I feel sure they would have been able to assist you.
Had you also mentioned the fact that you were short on cooking utensils you would have been supplied with a brand new set, a reserve supply of which are kept on site.
Finally I am pleased to see that you agree with me that Villages at Mango Key resort is very nice, the pool is clean and we do have a very good management team in place.
We are ideally located for Disney and other theme parks, shopping and numerous very good restaurants.

Peter Morris
President
Villages at Mango Key Resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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51 reviews from our community

Traveller rating
    33
    11
    2
    1
    4
See reviews for
36
5
Solo
0
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlantic City, New Jersey
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 24 January 2013

florida is very nice get away it very beautiful we all went down in may of 2012 we went for whole week people were very friendly and nice we all enjoyed ourselves i would go again florida is beautiful compare to where i live in south jersey....

Room Tip: we stayed in there cabin villa
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  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lisa5529750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete338, President of the Home Owners Association at Villages at Mango Key, responded to this review, 22 February 2013
Hello
We are so glad that you have enjoyed your stay at our lovely holiday resort,
We take great pride in our holiday homes at Villages at Mango Key Resort and your review reflects all the hard work that is carried out behind the scenes by the owners and Staff who work here.
We have an exceptional and very active HOA who work relentlessly to ensure everything runs smoothly on a day to day basis without infringing on our holiday guests.
We hope to see you back again soon.

Thank you
Peter Morris
President
Villages at \mango Key HOA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 10 January 2013 via mobile

Stayed in a 2 bed home, complex just by supermarkets and restaurants and only 10 minutes from Disney, so location great. Home was peaceful and quiet, kitchen and washing and bathroom facilities ample, decor typical Flordian style, everywhere was clean and tidy. Lots of information and had an issue with an alarm which was immediately sorted out whilst we went to the pool. We have pre-schoolers and the pool has no shallow end so it's not suitable for young families but the pool side and hot tub is lovely for a quick dip. Parking easy, secure gated entrance and quiet little mews houses. Everything you need for a lovely stay in Orlando.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lilynavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pete338, President of the HOA at Villages at Mango Key, responded to this review, 7 March 2014
Hello Lily,
We are so pleased to hear your family enjoyed their stay with us.
We have an onsite management team who are available to resolve any issues quickly like your alarm issue.
The pool is fantastic for a refreshing dip after a long day at the parks or a busy day at the designer outlets.
We do have easy but secure access to our resort and plenty of parking for all our homes.
Thank you for taking the time to write about our resort.
regards
Peter Morris
President
Villages at Mango Key HOA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 January 2012

I needed a place to stay recently when visiting the Orlando area. Doing the usual family stuff, Disney, Universal, etc. We wanted a place where we could cook and relax as if in our home without going broke. We stumbled on this complex, Mango Key. What a nice small community. Very close to all the action, about 4 miles to Disney but very quiet. A great place to relax and unwind. These units are owned by individuals. Some are rented for vacations others are lived in permanently. The pool is big, heated and real clean. The hot tub is nice and warm. We hardly had company in the pool area. We stayed in unit 3. This unit was just remodeled and offered for rent recently. What a beautiful job. Flat screen TVs with DVD players in both bedrooms and the living room. My wife loved the granite counter tops. I enjoyed the couches and screened in porch. The pond and fountain view really made for a nice evening or morning coffee spot. It was nice to be able to park right in front of the door. The kids loved the loft. We will be back.

Room Tip: We stayed in Unit 3. Remodeled, new, kitchen with granite counters, new furniture and close to the p...
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Ralphyboy1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 February 2011

We had a wonderful time at the Mango Key Complex. The three bedroom unit we stayed in was everything the description said it was and looked just as beautiful as the pictures. It is within 15 minutes of Disney, conveniently located by many stores and restaurants. As a mom to three young children my first concerns were safety and cleanliness. The unit was clean and we felt very safe in the area. The owners were very flexible and made sure the unit was ready for us even though we arrived before check-in time. We will definitely recommend the place to friends and family when they are traveling to Disney.

  • Stayed December 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank chaquita1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 November 2010

We had a great experience here. There was plenty of space in the 2 room rental we had. The kitchen was a great size, and was perfect for cooking. The washer/dryer unit was a great plus, so we were able to pack light. The pool was great and the kids enjoyed the kiddie play area. We can't wait to go back next year!.

  • Stayed November 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Honeybun001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fair Oaks, California
1 review
4 of 5 bubbles Reviewed 23 April 2010

We stayed here for 2 weeks with friends and found the unit to be very nice and functional for 4 adults. Had a TV in every room and the pool/hot tub area was quite nice. (Even had a 4+ foot aligator in the fenced in pond area). The customer service was outstanding! We moved from one unit to another while staying and there was a problem with the floors needing cleaning. When we brought it up with the Mgr a person was sent over while we were out visiting parks and the floors were steam cleaned when we got back. You can't ask for any better response. The location is close enough to all the major parks but also just far enough to relax and enjoy some quiet time. Would stay here again in a heartbeat and probably will this coming fall.

  • Stayed April 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DebbeeM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villages at Mango Key

Property: Villages at Mango Key
Address: 3201 Lindfields Blvd, Kissimmee, FL 34747-1012
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#13 Family Hotel in Kissimmee
#18 Top resorts Hotel in Kissimmee
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Villages at Mango Key 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Villages At Mango Key is a lovely small resort of 33 individual town homes just a few minutes drive from Disney world and about 30 minutes from sea world and Universal Studios.It is not a Hotel but a resort with each home being privately owned.Most of the homes are managed by a company that works from the onsite Clubhouse.Our resort has a beautiful heated Pool and Hot tub perfect for a relaxing evening after a day at the parks and professionally maintained gardens, There is also a really nice BBQ area with solar lighting for those late evening get together's. ... more   less 
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Also Known As:
Villages At Mango Key Hotel Kissimmee
Villages At Mango Key Kissimmee, Florida

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