The location is good, the place was average. The place is in need of some updating and deep cleaning of carpets. The staff at check-in lied to us. We had requested a townhouse unit and had called them six months before arrival, then three months before arrival and then two weeks before arrival and every thime they said we could have it. The day of check in we called to say we were running late and they did not say anything to us that we could not have the townhouse unit. At check-in, they told us two units had plumbing problems and that they needed to be further evaluated and would be available to us on Monday and that we could move to either one of the units on Monday. Amy and Danielle in the front office did not know what the problem was and would not tell us what was wrong with the units. We planned our visits around Orlando around this information and on Monday when we called to move, they basically told us that they were not going to move us. The two units that had "plumbing" problems were both occupied by ohter families. By the way, we never saw any plumbers work on either unit.
The staff did not care that we had contacted them six months, three months and two weeks prior to our arrival and how important the layout and location of the townhouse were to us. Every time we called they would say that they had "plenty" of townhouses available.
What we think happened was that we booked our vacation through travel zoo for $28.00 a night, which is a steal for Orlando. We reserved through Wyndham Vacation Club on a special they had. When Florida Vacation Villas realized what we were paying, they refused to accomodate any request we had simply because they were making little money on us.
If you are looking for a place to stay in Orlando and have to make a decision between Florida Vacation Villas and another location, I would choose the other location. We live in Tampa, FL and will certainly consider staying at this location again but if another location is equal, we will probably choose that location.
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- Also Known As:
- Florida Vacation Villas Hotel Kissimmee
- Florida Vacation Hotel
- Florida Vacation Villas Kissimmee