Having booked this property months prior to our stay we had forgotten what we were in for. First impressions of the property were fantastic. Great size, very clean and lots of resources. When we arrived to the property it was late and dark so we didn't get a good look around. The next day we went to the parks and returned to the house in the afternoon and were looking forward to a dip when we noticed the pool light was broken and then we realised the pool was cold even though we paid extra for pool heat. We rang the rental company who kindly rang us back very promptly. Within an hour they had sent out a handy man to look at the problem. Unfortunately for us a switch has tripped resulting in the pool heat not starting and the pool light being broken. The handyman fixed the light and told us the villa company would contact us. Again they rang us quite promptly. They apologised for the problem and refunded us the money of heating in the pool in the two days it was unusable. I found this customer service extremely fantastic. There was no further issues during our stay and the location of this villa is so handy. Walmart is a mere five minutes away, there are lots of restaurants within a two minute drive, Disney is only down the road and universal and international drive is within a half an hour. I will definitely recommend to everyone and would hope to stay again.
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