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“Worst Hampton I ever stayed”

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Hampton Inn & Suites Orlando - South Lake Buena Vista
Ranked #10 of 153 Hotels in Kissimmee
Certificate of Excellence
A TripAdvisor Member
“Worst Hampton I ever stayed”
Reviewed 27 January 2014 via mobile

Dirty rooms we reported that 3 times and was never cleaned. Carpet was extremely dirty.We stayed 3 Nights at double tree by universal and decided to move closer to disney. I think that except for breakfast it was the worst choice made. Teen's Football team stayed same weekend and it was noisy all night and early morning.

Stayed December 2013, travelled with family
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, Director of Sales at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review, 28 January 2014
We regret to hear that your stay with us was not as enjoyable as expected. We appreciate the opportunity to serve you and value your feedback. While we serve many different types of travelers including larger parties, we do our best to address noise issues and ensure the comfort and safety of all our guests. We've shared your concerns and issues with cleanliness, with our staff and hope we'll have another chance to show you our changes.
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982 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Jonesville, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 January 2014

I have stayed at this Hampton Inn & Suites location for the last 3 to 4 years for an annual meeting I attend. The hotel and staff consistently offer great rooms and great service. Our group uses their meeting room for the week and we have always been afforded every courtesy to make our event successful. I appreciate the "extra mile" the staff is willing to go to help accommodate their guests. They make it easy to relax even though I am working. Their are plenty of eating and shopping locations within a mile or two of the hotel and yet it is located slightly away from the slightly heavier trafficked areas that exist around the Disney park areas. The park access is only a couple of miles away so it is easy to navigate there.

Each year after our meeting we vote whether to continue to meet at that facility and without exception the vote is always yes. I will be returning to this hotel next year.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shana J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, Director of Sales at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review, 28 January 2014
Thank you very much for your review. It was our pleasure to serve you. I hope that you enjoyed your time in the area and we hope the next time you come to town that you will choose to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, United States
1 review
Reviewed 22 January 2014

Hotel is at the edge of everything. Theme parks and restaurants are just a short drive away. Staff is great. Allowed me to setup for meeting the night before. Allowed us to bring in our own drinks and snacks. Accommodations are at the top of the Hampton Inn experience. Rooms were clean and everyone in group was happy.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jack H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, Director of Sales at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review, 28 January 2014
Thank you for sharing your feedback regarding your most recent stay with us. I’m very happy to hear that you enjoyed the time you spent at the Hampton Inn & Suites South Lake Buena Vista. I am also happy to hear that your meeting went well. We look forward to serving you the next time your travels bring you to the area. We truly value your feedback and your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schererville, Indiana
Level Contributor
283 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 18 January 2014

We stay at Hampton Inn & Suites as much as possible when we travel because of the overall above average consistency in quality. Our reception began with a greeting from Elijah ... we chatted briefly above his missing snow and my hating it. The room was tidy and stocked with toiletries. Someone in room service took the time to create an elephant from towels ... a needed chuckle after a long drive. The mattress and pillows were comfortable and the alarm clock easy to set. The shower wasn't a walk-in, but worked just fine. Breakfast was tasty; although, the breakfast sausage looked and tasted like Polish sausage ... thought that was an unusual choice for breakfast. Robust coffee was available and delicious. Lots of tables, so there wasn't any problem sitting down immediately to eat breatfast. Would stay again.

Room Tip: If you are taking the Florida Turnpike, when you exist to get to the hotel, it is located just beyon...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, Director of Sales at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review, 20 January 2014
Thank you for sharing your feedback regarding your most recent stay with us. In addition, thank you for recognizing the services provided to you by Elijah. I’m very happy to hear that you enjoyed the time you spent at the Hampton Inn & Suites South Lake Buena Vista. We look forward to serving you the next time your travels bring you to the area. We truly value your feedback and your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cottageville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2014

My wife and I completely enjoyed our several night stay at the Hampton Inn. The room and services were all great. We also enjoyed both the pool and hot tub. The morning breakfast buffet was fully stocked and a delicious way to begin each day. This Hampton was close to local attractions. I give this hotel 5 stars.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Jeffrey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, Director of Sales at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review, 20 January 2014
Thank you for sharing your feedback regarding your most recent stay with us. I’m very happy to hear that you enjoyed the time you spent at the Hampton Inn & Suites South Lake Buena Vista and that you will be returning. We look forward to serving you the next time your travels bring you to the area. We truly value your feedback and your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Annapolis, Maryland
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 January 2014

I stayed here for Christmas week 2013. After a long ride we arrived at the hotel, and they had complementary chocolate cookies my kids loved them. The receptionist was nice and thank me for being part of Hilton Honors, The room was clean and the bathroom was big. The breakfast was good everyday. I think you just have to be creative. They have the waffle maker, so I fix some with cranberries, raisins, bananas, walnuts and syrup. the 2nd day egg bagel with sausage etc. The breakfast menu is at the reception.
I also saw they have a shuttle to take you to Disney Epcot I think it is really convenient, so you don't pay for parking. I also used the washer and dryer located in the 4th floor until 11 p.m You need quarters , and I also took my own detergent from home, since I have little messy kids,so I didn't have to bring a lot of clothes. I will recommend this hotel It is located close to Disney and Universal.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shanick07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, Director of Sales at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review, 20 January 2014
Thank you for sharing your feedback regarding your most recent stay with us. I’m very happy to hear that you enjoyed the time you spent at the Hampton Inn & Suites South Lake Buena Vista and that you will be returning. We look forward to serving you the next time your travels bring you to the area. We truly value your feedback and your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelby Township, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 January 2014

I would highly recommend this hotel to anyone. VERY friendly and helpful staff! Facilities were clean and comfortable. Bedding was first rate, and beds were extremely comfortable! The food was very good, and the eating area was peaceful clean and pleasant. Pool and hot tub were clean. The pool was nice and warm on a winter day, NOT like the so called "heated pools" that really aren't warm enough to go into. Laundry room was clean also. All in all perfect! We will defineatly return to this hotel in the future!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicole B, Director of Sales at Hampton Inn & Suites Orlando - South Lake Buena Vista, responded to this review, 20 January 2014
Thank you very much for your review. It was our pleasure to serve you. I hope that you enjoyed your time in the area and we hope the next time you come to town that you will choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Orlando - South Lake Buena Vista

Property: Hampton Inn & Suites Orlando - South Lake Buena Vista
Address: 4971 Calypso Cay Way, Kissimmee, FL 34746-5522
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kissimmee
#6 Family Hotel in Kissimmee
#7 Romantic Hotel in Kissimmee
#15 Best Value Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn & Suites Orlando - South Lake Buena Vista 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Unwind at Hampton Inn & Suites Orlando-South Lake Buena Vista, a top choice in Kissimmee hotels, with modern amenities and impeccable service. Set in Kissimmee and conveniently located off I-4, our hotel is just three miles from Walt Disney World(R) Resort, and less than ten miles from Universal Orlando, SeaWorld and the Orange County Convention Center. Our hotel also offers easy access to both the Kissimmee Gateway Airport and the Orlando International Airport. No matter what you enjoy-from golfing to shopping, museums to arboretums-you'll find it all just moments from our friendly Kissimmee hotel. Discover a range of amenities designed to help make your stay as comfortable as possible. Stay connected with free high-speed internet access in every guest room, and use the handy lap desk to work on while you watch TV. Feel refreshed with a great night's sleep in a clean and fresh Hampton bed(R) and wake up with Hampton's free hot breakfast. Even if you're in a rush, simply grab one of our Kissimmee hotel's free Hampton On the Run(R) Breakfast Bags, available Monday to Friday. Set close to a number of businesses, this hotel offers a versatile function room. Host a meeting or event for up to 50 guests. Catch up with work in the business center or workout in the modern fitness center. Swim laps in the pool or simply relax with free tea and coffee, available throughout the day in the lobby of our Kissimmee hotel. ... more   less 
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Also Known As:
Hampton Inn And Suites Orlando - South Lake Buena Vista
Hampton Inn & Suites Orlando - South Lake Buena Vista Hotel Kissimmee
Hampton Inn Kissimmee
Kissimmee Hampton Inn
Homewood Suites Kissimmee
Hampton Inn & Suites Orlando - South Lake Buena Vista Kissimmee, Florida

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