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“Horrible, Terrible Experience”

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Legacy Vacation Resorts
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible, Terrible Experience”
Reviewed 22 February 2013

We originally booked a stay at Legacy Vacation Resorts in Kissimmee for our trip to Orlando. Boy were we majorly misled by this location.

First it should be noted that this is a timeshare property. Although it is listed on numerous websites as a 'hotel', it is a timeshare and they will pressure you in regards to signing up for a timeshare. In our brief 24 hour stay we were asked no less than five times if we wanted to go to a timeshare meeting, hear about the benefits, etc.

You'd think that no means no, but I guess it didn't. We even woke up to a note on our door reminding us to 'visit their meeting' and one on our car. This probably wouldn't have bothered us if it had been presented as a timeshare, but it's not. It was very misleading.

The next issue is the security concern of the unit. We had a one bedroom, full suite. The door leading to the next room was barely secure. There was what must have been a six inch gap under the door. I could slide my entire hand into the other room. And let's discuss the 'secure' closing of the suite doors. While they did lock, they weren't very secure. One good push and the door would come falling down.

The front door was the worst. It barely locked, there was no 'peep' hole to look outside, and it probably could have been knocked down by any person with an ounce of strength.

Feeling not so secure, imagine our surprise when we go into the bathroom and discover that the Jacuzzi tub didn't work and none of the TV channels came in. It was a horrible experience.

We checked out the next day. When my fiancé mentioned that we didn't feel safe, we were given a little attitude that they have 'never in their history had an incident' and we should feel safe. Whatever happened to guests' complaints come first.

Book with caution and read all reviews before making a decision.

  • Stayed February 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Cindy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this review, 7 March 2013
Dear Cindy,

Thank you so much for your feedback. We apologize for the confusion and frustration with how our vacation ownership at Legacy Vacation Club was presented to you.

We do offer timeshare options for those who are interested in taking a tour and hearing about the benefits of vacation ownership. Our team members who are offering vacation ownership benefits and services to you should be communicating this to you without pressure. We believe the benefits of vacation ownership are a wonderful investment in your family and life style, but understand it is not for everyone. We apologize for any miscommunication or perception with our vacation product.

With regard to the safety and security of the unit and resort, although the resort has not had an issue or incident regarding the safety of our units, your feelings and perceptions should have not been dismissed and we apologize for the team member not behaving in a more sensitive manor when discussing your concerns. Again, we apologize for falling short and not meeting your expectations.

Thank you again for sharing the details of your stay and we will use this information as an opportunity to continue to train and coach our team members.

Respectfully,

Guest Relations
Legacy Vacation Club
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (259)
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English first
Marlboro, New Jersey, United States
1 review
Reviewed 21 February 2013

Just up graded time share from Brigintine Inn NJ to Legacy Vacation Orlando. This conversion is the best thing I've done ever as a time share owner for many years. First this place is wonderful The suite we were in is quite large and spotless. Its got every modern feature you could wish for. The amenities are numerous. The grounds and landscape are very well kept,and 3 pools & spa also. I would highly recommend this vacation spot for family,friends, any one interested in time share. It's a great deal. Robert Coh

  • Stayed February 2013, travelled with family
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    • Location
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    • Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Legacy Vacation Resorts, responded to this review, 25 February 2013
Dear Robert,

Thank you for the positive feedback and comments regarding your stay at Legacy Vacation Club in Kissimmee, Florida. We could not be happier that you thoroughly enjoyed your vacation here in Florida!

Our goal is to ensure that each and every owner has a positive vacation experience. Our teams of dedicated professionals have worked extremely hard in providing you and your family with the most memorable vacation experience of a lifetime. Thank you again for sharing the details of your vacation and we will pass the accolades along to our entire team.


Sincerely,
Legacy Vacation Club Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Port Richey, Florida
1 review
Reviewed 19 February 2013

Just got back from our mini vacation. What a horrible time we had! The room we booked at Legacy Resort was dirty,capets were stained and dirty,roaches were coming out of the crackes in the bathrooms. I had bought my grandchildren,ages 5,6 and 7 and I spent the two nights watching them sleep,afraid that a roach whould go into their ears,being a nurse, I know exactly what that would do to my little ones. We did complained and were told that the room was one of their best. We had asked for a room closer to the office because my husband had major surgery on the knee and is a Diabetic...they placed us two entrances away from the main building. I am considering a complaint to the state regulators regarding this hotel's cleaniiness. Your company should NEVER offer this "motel" as an option for your clients!

Room Tip: ask for the renovated room and good luck...we asked for one because we were paying $130.per night a...
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LMendez58996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Legacy Vacation Resorts, responded to this review, 21 February 2013
Dear Guest,

Thank you for your feedback. Our goal is to ensure that each and every guest has a positive vacation experience and we want remedy all situations that are not as they should be. We sincerely apologize for not meeting your expectations and leaving our resort with a less than positive experience. We encourage you to contact us to discuss this matter further. Please call 407-997-5000 to speak to a resort representative about your experience.

Rest assured that your feedback is very important to us, and we hope to resolve this matter with you as soon as possible.

Thank you once again for taking the time to convey the details of your stay. We look forward to hearing from you.

Sincerely,
Legacy Vacation Club Management
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Travellers are raving about these Kissimmee hotels

MEMPHIS
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 February 2013

As soon as we walked in we were immediately amazed at how huge our condo was. We stayed in a 3 bedroom condo and loved it! We stayed here for a week while we visited Disney World and didn't want to leave. Everything in our condo was brand new and not out-dated at all. We have a timeshare here and will definitely return!

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iheartnyc88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Legacy Vacation Resorts, responded to this review, 21 February 2013
Dear Guest,

Thank you for selecting Legacy Vacation Club in Kissimmee, Florida as your vacation destination.

We appreciate the positive feedback! Our goal is to ensure that each and every guest has a positive vacation experience we couldn’t be happier that you enjoyed your experience. We will share this with the entire team at Legacy Vacation Club.

We look forward to your return to the Orlando area and thank you again for the wonderful feedback

Sincerely,
Legacy Vacation Club Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merrimack, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2013

Just finished a week long stay here....
Positives: location, very close to Disney and other tourist attractions.  The grounds are kept well. 3 pools, 2 hot tubs, outdoor bar with great service. Splash pad for kids (my two year old had a blast using this!). We stayed in a 2 bedroom, very roomy. Staff was extremely friendly and attentive. 
Negatives: the tile floor in our room was disgustingly dirty. After 30 minutes of arriving I noticed the bottoms of my daughters socks were black! Called the front desk to come and clean the floors, which they did promptly, but it didn't help much. The floors should be steam cleaned and/or mopped after each guest, and from the looks of our floor, this hadn't been done for well over a month. Gross. The folding door to our laundry was completely broken. I opened it to have it fall on my head. We ended up completely removing it for the week. It had obviously been broken for quite some time and "Jerry rigged" instead of properly fixed. The plumbing on the kitchen sink needed fixing. Every time we ran the water you'd have to listen to a high pitched squeal due to air in the pipes.  Our AC malfunctioned. Unfortunately, the unit was directly outside my room and the fan on the unit sounded like two fighting cats every time it kicked on. It died overnight and the noise kept me from sleeping.  They did fix it the following afternoon. Our DVD player was broken. We called to have it fixed, and it was replaced quickly.  Long story short, the place has A LOT of maintenance issues. Although every problem we called about was attended to quickly, it got annoying to continue having them over and over. 
All in all, we had a decent stay. I intended to write management directly regarding our issues. I know the place is recently under new ownership, and they are fixing things bit by bit.  Based on how attentive they were to the problems we had , I have faith they will continue to upgrade the units/amenities.  I'd be interested in staying here again in a few years to see how things may have changed for the better.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meg D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Legacy Vacation Resorts, responded to this review, 21 February 2013
Dear Guest,

Thank you for your feedback. We appreciate your candor and honesty regarding your vacation experience. Thank you for the huge compliments with our resort team and the service you and your family members experience while vacationing with us at Legacy Vacation Club. We do apologize for the engineering issues encountered during your stay. We have addressed Engineering management and corrective measures are being taken. Please note that this is not the experience we pride ourselves on providing our valued customers.

Rest assured that your feedback is very important to us, and we appreciate the confidence you have with our resort and team of seasoned professionals.

Thank you once again for taking the time to convey the details of your stay.


Sincerely,
Legacy Vacation Club Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 February 2013

After reading some of the comments we were a little worried but as it turned out they were completely unfounded. Check in was a breeze and the front desk staff was courteous and polite. Our unit was clean, well equipped, and was very inviting. The grounds there are immaculate and believe it or not there are four pools, lots of activities for the kids and a great tiki bar to boot. The bar staff is welcoming and are quick to offer directions and restaurant suggestions. We had a lot of fun with the two guys who bartend most nights.

Lets just say that we will be coming back again and will recommend LVC to our friends and family.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 February 2013

We have been coming to this property for over 20 years and it was going downhill fast a few years ago. Legacy Vacation Resorts took this over and has improved it drastically. The grounds are clean and their are several areas to relax. As a family with children, we love the children's splash pad area and activities for kids. The rooms come equipped with everything you need for a week away from home.

I would recommend getting both sections of the unit because the door between the sections is not a good sound barrier. The service was good and our requests for extra dish soap, paper towel, soap, etc were fulfilled promptly. Close proximity to all attractions. Pools could use a few more degrees of warmth. Nice tiki bar and BBQ areas. Upgrades are needed but this is a good value overall.

We will continue to return.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Goblue0203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Legacy Vacation Resorts, responded to this review, 13 February 2013
Dear Guest,

Thank you for choosing to vacation at Legacy Vacation Club in Kissimmee and for the positive feedback!

We have been working extremely hard with the resort enhancements and guest experience and to hear comments like this only validates the continued hard work and efforts provided by our entire team. We couldn’t be happier that you enjoyed your experience, and recognized all the improvements made to the resort.

Thank you again sharing your feedback and we look forward to your return to the Orlando area.

Sincerely,
Legacy Vacation Club Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Legacy Vacation Resorts

Property: Legacy Vacation Resorts
Address: 2800 N Poinciana Blvd, Kissimmee, FL 34746-5258 (Formerly Celebrity Resorts Orlando)
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #12 of 59 Speciality Lodging in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Legacy Vacation Resorts 3*
Number of rooms: 514
Official Description (provided by the hotel):
Vacation in the heart of Central Florida’s most famous vacation destination – Orlando! Legacy Vacation Club Orlando located in Kissimmee, Florida puts all the magic, sun and fun virtually on your doorstep. You’re just minutes from the Walt Disney World® and Universal® Orlando theme parks, as well as the many other exciting attractions Orlando has to offer. Whether you need 1, 2 or 2-bedroom deluxe accommodations (2-bedroom deluxe suites sleep up to 8 guests), we’ll help you feel right at home. ... more   less 
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Also Known As:
Legacy Vacation Hotel Kissimmee
Celebrity Hotel Orlando
Celebrity Resorts Orlando
Celebrity Resort Kissimmee
Celebrity Resort Orlando
Celebrity Hotel Kissimmee
Legacy Vacation Resorts Kissimmee, Florida

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