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Legacy Vacation Resorts
Reviewed 28 February 2013

So after reading some horrible reviews I was worried that the condo we booked for our family was going to be sketchy, but I have to tell you and anyone reading a review on this site that our family enjoyed our stay and would return!! We travel a lot as a family and normally do all inclusive trips this was our first time we stayed in a condo and won't be our last! The condo exceed our expectations was clean and we always had towels as staff were always around to make sure we were comfortable! The pool was clean and well looked after and the condo grounds were so clean ~ on the 3rd day my mother in law even said how she didn't see cigarette butts around. Great location only a 8 minute drive to Orlando premium outlet which is a huge mall or the smaller outlet that was on the way. We were a 15 minute or less drive to Disney too .... Great place to stay don't listen to the horrible reviews on this place!!!

  • Stayed: February 2013
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3  Thank The_Gagnefam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 5 March 2013

Dear Guest,

We're thrilled to read this great review of your stay with us at Legacy Vacation Club in Kissimmee. Thank you for taking the time to share the details of your experience.

We pride ourselves on our customer service and could not be happier to know that you were provided excellent service during your stay. Our location is indeed very central to many Orlando attractions; it's great to hear you thought the same!

We hope you keep us in mind next time you're planning a vacation.

Warm Regards,
Guest Services
Legacy Vacation Club

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Reviewed 27 February 2013

Not sure about some of the negative comments that have been posted but my family really enjoyed Legacy. We were given a spacious unit across from the main pool and it was clean and well appointed. The grounds were kept spotless and the service was always spot on. They have a great little tiki type bar ( hi Ron) that is awesome on a hot day. Activities were plentiful and there was always something to do. There marketplace is small but serves some nice sandwiches. Overall we had no complaints or issues and hope to come back for race week next year.

Room Tip: A visit to the tiki bar is a must!
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  • Stayed: February 2013, travelled with family
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1  Thank Sally W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 5 March 2013

Dear Sally,

Thank you so much for taking the time to share the details regarding your stay with us at Legacy Vacation Club in Kissimmee. We're so glad to hear that the accommodations were to your liking.

The tiki bar is a great recent addition; we're glad you got to enjoy it!

We hope you keep us in mind next time you're planning a vacation.

Warm Regards,
Guest Relations
Legacy Vacation Club

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Reviewed 26 February 2013

this resort was very pleasant to stay in.we went to disney every day so we didn't have time to see much of the resort.check in was fast and easy.the staff was nice and helpful.we had two ,two bedroom suites for thirteen of us and was very pleased.the kitchen was as good as any i have ever stayed in.pots and dishes were as many as we needed.of we used styrofoam plates and red solo cups,didn' want to do to many dishes.the basketball court and volleyball court was nice game room was nice.swam only once and it got to cold at night for that.we would stay there again.

Room Tip: the room we stayed in was on the side with office.had no problem with it being noisy.very quite and...
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  • Stayed: February 2013, travelled with family
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1  Thank barbie1437
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 28 February 2013

Dear Guest,

Thank you for the positive feedback and comments regarding your stay at Legacy Vacation Club in Kissimmee, Florida! We could not be happier that you enjoyed your Disney vacation in Florida.

Our team of dedicated professionals have worked extremely hard in providing you and your family with the most memorable vacation experience possible.

Thank you again for sharing the details of your vacation .


Sincerely,
Legacy Vacation Club Management

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Reviewed 25 February 2013 via mobile

I can hear a bag rustling through the walls. This Is the worst resort I've stayed at in Orlando area. It is outdated and not comfortable. The room is empty and everything echoes And you can hear every single thing the neighbor does. The furniture looks shabby there's not even a hook my towel up in the bathroom. The rooms are dim there's no screens In any windows so you can't even open them or bugs come in. The kitchen has minimal minimal dishes. Blah!

  • Stayed: February 2013
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Thank Strangebird9876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 28 February 2013

Dear Guest,

Thank you for your feedback. We sincerely apologize for not meeting your expectations with your unit and having left our resort with a less that positive experience.

We do have various room types, sizes and upgrades available with which we could have better accommodated your expectations and managed your needs more adequately. We apologize for not having had the opportunity to provide you with those options during your stay.

Thank you once again for taking the time to convey the details of your experience.


Sincerely,
Legacy Vacation Club Management

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Reviewed 24 February 2013

The unit was neat and clean and the staff were helpful and prompt when called. The facilities seemed adequate for our needs - a nice warm pool, large hot tub and grill to cook on (needed since the mini-kitchen leaves a lot to be desired). The studio unit is painfully small and very dated - there are dishes - the basics only - for 4 and yet only two chairs and a couch for seating. The mini-kitchen contains small fridge, microwave, toaster and coffeemaker - all that require the same plug to use - no counter, no light, ridiculous sink and you hit your head on the cabinets when you do anything in the sink/kitchen area. This place is clearly not intended to "cook" in - and they give you nothing to cook with! It would be depressing to spend more time than you need to in their anyhow! You cannot get inside the unit without opening door, all moving to the right, then closing the door and all moving into the living/dining/kitchen room - which is smaller than the bedroom. A larger unit may not be bad but NEVER take the studio unit unless you are desperate! Free wifi was terrible and lighting in rooms was poor. Brighter lighting might have improved things!

  • Stayed: February 2013, travelled with family
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Thank Slb624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Legacy Vacation Resorts, responded to this reviewResponded 25 February 2013

Dear Guest,

Thank you for your feedback. We sincerely apologize for not meeting your expectations with your unit and having left our resort with a less that positive experience. We do have various room types, sizes and upgrades available with which we could have better accommodated your expectations and needs.

We apologize for not having the opportunity to provide you with those options during your stay.
We do appreciate the positive comments regarding the resort and team members encountered during your stay.

Thank you once again for taking the time to convey the details of your stay.


Sincerely,
Legacy Vacation Club Management

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Reviewed 22 February 2013

We originally booked a stay at Legacy Vacation Resorts in Kissimmee for our trip to Orlando. Boy were we majorly misled by this location.

First it should be noted that this is a timeshare property. Although it is listed on numerous websites as a 'hotel', it is a timeshare and they will pressure you in regards to signing up for a timeshare. In our brief 24 hour stay we were asked no less than five times if we wanted to go to a timeshare meeting, hear about the benefits, etc.

You'd think that no means no, but I guess it didn't. We even woke up to a note on our door reminding us to 'visit their meeting' and one on our car. This probably wouldn't have bothered us if it had been presented as a timeshare, but it's not. It was very misleading.

The next issue is the security concern of the unit. We had a one bedroom, full suite. The door leading to the next room was barely secure. There was what must have been a six inch gap under the door. I could slide my entire hand into the other room. And let's discuss the 'secure' closing of the suite doors. While they did lock, they weren't very secure. One good push and the door would come falling down.

The front door was the worst. It barely locked, there was no 'peep' hole to look outside, and it probably could have been knocked down by any person with an ounce of strength.

Feeling not so secure, imagine our surprise when we go into the bathroom and discover that the Jacuzzi tub didn't work and none of the TV channels came in. It was a horrible experience.

We checked out the next day. When my fiancé mentioned that we didn't feel safe, we were given a little attitude that they have 'never in their history had an incident' and we should feel safe. Whatever happened to guests' complaints come first.

Book with caution and read all reviews before making a decision.

  • Stayed: February 2013, travelled as a couple
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1  Thank CindyH24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 7 March 2013

Dear Cindy,

Thank you so much for your feedback. We apologize for the confusion and frustration with how our vacation ownership at Legacy Vacation Club was presented to you.

We do offer timeshare options for those who are interested in taking a tour and hearing about the benefits of vacation ownership. Our team members who are offering vacation ownership benefits and services to you should be communicating this to you without pressure. We believe the benefits of vacation ownership are a wonderful investment in your family and life style, but understand it is not for everyone. We apologize for any miscommunication or perception with our vacation product.

With regard to the safety and security of the unit and resort, although the resort has not had an issue or incident regarding the safety of our units, your feelings and perceptions should have not been dismissed and we apologize for the team member not behaving in a more sensitive manor when discussing your concerns. Again, we apologize for falling short and not meeting your expectations.

Thank you again for sharing the details of your stay and we will use this information as an opportunity to continue to train and coach our team members.

Respectfully,

Guest Relations
Legacy Vacation Club

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Reviewed 21 February 2013

Just up graded time share from Brigintine Inn NJ to Legacy Vacation Orlando. This conversion is the best thing I've done ever as a time share owner for many years. First this place is wonderful The suite we were in is quite large and spotless. Its got every modern feature you could wish for. The amenities are numerous. The grounds and landscape are very well kept,and 3 pools & spa also. I would highly recommend this vacation spot for family,friends, any one interested in time share. It's a great deal. Robert Coh

  • Stayed: February 2013, travelled with family
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Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Manager at Legacy Vacation Resorts, responded to this reviewResponded 25 February 2013

Dear Robert,

Thank you for the positive feedback and comments regarding your stay at Legacy Vacation Club in Kissimmee, Florida. We could not be happier that you thoroughly enjoyed your vacation here in Florida!

Our goal is to ensure that each and every owner has a positive vacation experience. Our teams of dedicated professionals have worked extremely hard in providing you and your family with the most memorable vacation experience of a lifetime. Thank you again for sharing the details of your vacation and we will pass the accolades along to our entire team.


Sincerely,
Legacy Vacation Club Management

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Additional Information about Legacy Vacation Resorts

Address: 2800 N Poinciana Blvd, Kissimmee, FL 34746-5258 (Formerly Celebrity Resorts Orlando)
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #13 of 64 Speciality Lodging in Kissimmee
Price Range: £53 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Legacy Vacation Resorts 3*
Number of rooms: 514
Official Description (provided by the hotel):
Vacation in the heart of Central Florida’s most famous vacation destination – Orlando! Legacy Vacation Club Orlando located in Kissimmee, Florida puts all the magic, sun and fun virtually on your doorstep. You’re just minutes from the Walt Disney World® and Universal® Orlando theme parks, as well as the many other exciting attractions Orlando has to offer. Whether you need 1, 2 or 2-bedroom deluxe accommodations (2-bedroom deluxe suites sleep up to 8 guests), we’ll help you feel right at home. ... more   less 
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Also Known As:
Legacy Vacation Hotel Kissimmee
Celebrity Hotel Orlando
Celebrity Resorts Orlando
Celebrity Resort Kissimmee
Celebrity Resort Orlando
Celebrity Hotel Kissimmee
Legacy Vacation Resorts Kissimmee, Florida

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