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“Family Vacation”

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Legacy Vacation Resorts
Reviewed 24 November 2013

We spent a week at the club. There were good things, location, grounds very well kept and very clean, good space, and there were activities if you were interested. The laundry in room is great. The staff is friendly and there is not a hard sell for a timeshare like at so many vacation clubs in Orlando. The downside - we booked a 3 bedroom condo and arrived to find we got 2 units that we had to request be unlocked to be connected. One of the bedrooms was a sleeper sofa--not a bedroom so I was very unhappy. The master bedroom had a huge whirlpool tub but no full shower. They had a rig that let you take a shower sitting in the sunken whirlpool tub. This was ridiculous not to be disclosed prior to booking. The toilet overflowed the second night, they brought us new towels quickly but that was it. No plumber, no plunger - not another word. The kitchen has a nice amount of cooking equipment but 4 forks, 4 spoons, 4 knives -not enough for a family of 5 to have a meal. When we checking out, the housekeeper descended on our room before we pulled out of the parking lot to officially check-out. It made us very uncomfortable, like we were being watched. It was not close to checkout time, we left early.

Room Tip: Room was quiet but be sure to ask about how the bathroom and 3rd bedroom are configured. Won't...
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  • Stayed: November 2013, travelled with family
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Thank Mo11k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 27 November 2013

Dear Guest,

Thank you for your feedback. Our goal is to ensure that each and every guest has a positive vacation experience.

We sincerely apologize for not meeting your overall expectations with your unit and having left our resort with a less that positive experience. We do have various room types, sizes and upgrades available which we could have better accommodated you in. We apologize for the confusion and not having the opportunity to provide you with those options during your stay.

We do appreciate the positive feedback provided with your posting. We will certainly let our team know and pass along the positive accolades.

Thank you once again for taking the time to convey the details of your stay.

Warm regards,
Guest Relations
Legacy Vacation Club

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771 - 777 of 1,241 reviews

Reviewed 18 November 2013

I enjoyed most of our stay at Legacy Vacation club, I've read a lot of concerns about the rooms but we didn't have a problem. They checked us in on time and we didn't get put across the street our room looked great. Some things I was a little confused about was the times some of the amenities were opened. The Activity Center had a sign that stated it was staffed at 10 am but there was no one there till later. Then I went to play blackjack as it was on the Activities Guide but no one showed up, there was a few of us waiting for it and one of the guys went to the front to ask. I was later told the guy went home, how is it on the guide but no one was there? Seems unorganized to m

  • Stayed: November 2013, travelled with family
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Thank smith w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 25 November 2013

Dear Guest,

Thank you for providing feedback on your recent visit to Legacy Vacation Club in Kissimmee, Florida. We sincerely apologize for not meeting your expectations with our resort sponsored Activities. Please note that this is not the experience we pride ourselves on providing our valued guests.
Our Activities Team members are onsite from the hours of 10am to 8pm. The actual hours of operations for the Activities Center 7am-11pm. Although many of the resort activities are held in the activities center we do host several activities at different locations within the resort. Proper signage should be posted when team members are not present at the Activities Center. Our weekly activities schedule is very structured and well planned. We do have times where an activity is cancelled due to turn out, weather and impeding circumstances.
Unfortunately during your vacation with us, we failed to communicate and host the events and activities that were scheduled. We are extremely sorry you and your family missed the opportunity to participate and enjoy the Black Jack activity.
We have addressed and communicated with the Activities Department and corrective measures were taken. Thank you again and we truly appreciate and value your input and feedback about your vacation experience.

Warm regards,
Guest Relations
Legacy Vacation Club

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Reviewed 15 November 2013

We simply love it here at Legacy, we are half way through our vacation and find the location to be fantastic as a base of operations. Our villa is spacious and was very clean upon our arrival, the grounds and variety of activities available keep the whole family happy. The staff is always willing to help out answering questions and offering suggestions. Mr. Ron at the bar was just delightful to chat with and is a wiz at directions. Legacy is very close to all of the major attractions and is centrally located to many dining choices. We hope that our vacation continues to be as much fun as we have already had.

We would honestly recommend this resort to others and hope that when we are able to come back to Disney we will stay here again.

  • Stayed: November 2013, travelled with family
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1  Thank Neil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 20 November 2013

Hi Neil,

We really appreciate you taking the time to leave this review - it means a lot to us. We're glad to read that you had a pleasant stay with us. Thanks for the kind comments regarding our staff; customer service is our top priority. Ron, and all of our other employees, make a great time and we're very proud of them.

Hope you'll be able to visit us again in the future, we'd love to see you again!

Best Regards,

Guest Relations
Legacy Vacation Club

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Reviewed 13 November 2013

Stayed only one night in September for my friend's bday. Had a great check-in experience, the room was clean and had plenty of space for a party of 3. Bar by the pool seemed busy but we had dinner plans and didn't get to enjoy a drink by the pool. Will definitely return soon! :)

  • Stayed: September 2013, travelled with friends
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Thank kvc_1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 14 November 2013

Dear Guest,

Thank you so much for taking the time to leave this lovely review, we really appreciate. We're thrilled to read that you had a pleasant stay with us at Legacy Vacation Club in Kissimmee.

We really appreciate the comments regarding your clean accommodations and easy check-in experience. Hopefully next time around you'll be able to stay and enjoy a drink at our poolside bar - this is definitely a crowd favorite.

Hope to see you again soon!

Warm regards,
Guest Relations
Legacy Vacation Club

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Reviewed 8 November 2013

We Stayed there during Halloween week, we did have a few problems with our room but it was all sorted out. I was able to book a couples massage for my husband and I which was amazing and worth it. The best part of our vacation was the Halloween party that was held for the kids. Our boys were so happy to do all the fun activities, there was pumpkin painting, face painting, and we even made slime. The two girls who helped out were extremely friendly so thank you Ashley and Jessica for all the help. We will stay here again in the future.

  • Stayed: October 2013, travelled with family
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Thank Lorraine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 12 November 2013

Hi Lorraine!

We're so glad to read about your stay with us. Thanks so much for taking the time to leave this review- it means a lot.

Our activities coordinators put in a lot of hard work, planning lots of fun for our guests to have. We're thrilled your children got to partake and also enjoyed their time here.

Please come visit us again soon!

Warm regards,
Guest Relations
Legacy Vacation Club

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Reviewed 29 October 2013

the hotel is great an so is the crew. but ring in the shack is great. does his job well, great to talk too. will make you smile an just great to be around. sitting here is great fir relaxing an getting away.

  • Stayed: October 2013
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1  Thank titta841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 31 October 2013

Dear Guest,

We want to thank you for taking the time to leave this review of your stay with us here at Legacy Vacation Club in Kissimmee.

Ron is a great guy! We're so happy to work with a team of such hard working individuals, and we're thrilled to see that he had such an impact on your stay.

Please keep us in mind for future vacations, we would love to see you again.

Warm regards,
Guest Relations
Legacy Vacation Club

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Reviewed 29 October 2013

My husband & I spent 10 nights at Legacy Vac. Resort & could not ask for cleaner accomodation or better service. Beautiful surroundings & great facility. Our Kissimmee family was also very happy that we picked out Legacy & said they'd recommend it any time. So would we. Thanks to all the friendly staff who made our fisrt visit to Orlando a very pleasant & enjoyable one.

R & Y. W

Room Tip: Request a corner suite & get lots of sunshine & great views. Larger suites provide really go...
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  • Stayed: October 2013, travelled as a couple
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1  Thank Neta W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts, responded to this reviewResponded 31 October 2013

Dear Guest,

We couldn't be happier to read that you had a pleasant stay at our resort. Thank you for choosing Legacy Vacation Club during your time in Kissimmee. We really appreciate you taking the time to leave this review.

Please keep us in mind for future vacations, we'd love to see you again!

Warm regards,
Guest Relations
Legacy Vacation Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Legacy Vacation Resorts

Address: 2800 N Poinciana Blvd, Kissimmee, FL 34746-5258 (Formerly Celebrity Resorts Orlando)
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #14 of 64 Speciality Lodging in Kissimmee
Price Range: £52 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Legacy Vacation Resorts 3*
Number of rooms: 514
Official Description (provided by the hotel):
Vacation in the heart of Central Florida’s most famous vacation destination – Orlando! Legacy Vacation Club Orlando located in Kissimmee, Florida puts all the magic, sun and fun virtually on your doorstep. You’re just minutes from the Walt Disney World® and Universal® Orlando theme parks, as well as the many other exciting attractions Orlando has to offer. Whether you need 1, 2 or 2-bedroom deluxe accommodations (2-bedroom deluxe suites sleep up to 8 guests), we’ll help you feel right at home. ... more   less 
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Also Known As:
Legacy Vacation Hotel Kissimmee
Celebrity Hotel Orlando
Celebrity Resorts Orlando
Celebrity Resort Kissimmee
Celebrity Resort Orlando
Celebrity Hotel Kissimmee
Legacy Vacation Resorts Kissimmee, Florida

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