I had pre-paid and confirmed reservation through hotels.com. When I got to the hotel, there was a line of about 10 customers waiting to be assigned a room, only the first 2 in line got it and I don't think they even had a reservation. Then the clerk yelled to the rest that he doesn't have any room left, it didn't matter if we had reservations or not. So, after 10 hours of driving, I found myself and my family at midnight with no place to spend the night. Hotels. com couldn't find something affordable in the area; it was the begining of spring break.
What made me angry about this hotel was not only they gave up our reserved room to other people, but those were spanish speaking, just like the clerks and they were charging them higher rates than what they were supposed to for the favor.
I travel a lot all over the world, this was the first time when a confirmed reservation was denied. The major booking sites shouldn't do business with them anymore.
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- Also Known As:
- Budgetel Hotel Kissimmee
- Days Inn Hwy 192
- Budgetel Kissimmee West Florida