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Park Inn By Radisson Resort and Conference Center Orlando
Ranked #43 of 153 Hotels in Kissimmee
Bedford, Virginia
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good, bad & ugly”
Reviewed 30 April 2014

Tried to check in at 3:00 but check in was at 4:00. Most hotels can get you in an hour early, but they happily & politely kept my bags so I could go to a conference & I checked in at 6:00pm. I went to dinner & when I returned I found a nice family with a key to my room. They told me they wen tin, saw my stuff & left. The next day, my room was cleaned but no towels were left. The 3rd day, towels were left, but no wash cloth. The rooms were cleaned in the afternoon, usually 3:00 to 4:00pm, right when I took my afternoon run, so housekeeping would try to enter while I was in the shower. No big deal & no fault of the hotel, but a minor annoyance. Most hotels I have stayed in clean rooms of guest who are not checking out in the morning. The hotel was very nice, clean & they did make up for the problems I had. I think I would stay here again. It is a very nice place. I'd say I just had a series of strange occurrence's.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Front Office at Park Inn By Radisson Resort and Conference Center Orlando, responded to this review, 1 May 2014
Hello Rob.
Thank you for your time in reviewing your recent stay with us. We appreciate all the valuable comments, and will pass them on to the various department managers involved, and we will follow up and hopefully improve our service in the future.
We take all comments seriously, and appreciate the feedback.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Cambridge, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 April 2014

We are staying for two weeks between 18th April - 2nd May, thus have 3 days left.

I think some of the recent reviews are a bit harsh in my opinion.

Good points:

- Very modern/up to date for a budget hotel in Orlando. (Not stuck in the 70's like practically all of the others)

- The daytime reception ladies such as Elsie go out of their way to help you .

- Martisha the bar lady is really knowledgeable about the area. She'll go out of her way to help & very friendly & chatty. Makes a mean cocktail too!

- the pool area is brilliant overall & you can help yourself to as many fresh white towels as you need right by the pool. Comfy sun loungers, modern tables with nice parasols. Disabled chair lift into pool. Hot tub - a bit too hot!
Oh and good mix of music played day and evening outside.

- Great large rooms with black out curtains & air con with a fridge & microwave if you ask for it. Also has free coffee & machine which my husband loved. Erm, big mirrored wardrobe & large drawers etc.

- free shuttle to parks (except Busch - (go to ramada next door for 9:30 am) booking recommended. Also free Shuttle to lake Buena vista factory outlet.

- The hotel makes great pancakes for breakfast. Also nice omelettes.

- if you dial reception they will quickly assist, extra blanket in 5 mins etc..

- Three lifts is convenient, don't have to wait & no breakdowns etc.

Bad points:

There were a group of cheerleaders staying who we're slamming doors and screaming at the top if their lungs up & down our corridor. (Apparently hall parties are the las test thing in the U.S.) We were kept awake until 5am one night. It went on for two nights until they left.
Security were not successful in stopping them & in the Uk they would have been thrown out almost immediately after all the noise & disruption. The night receptionist was arrogant and he asked me what he was meant to do about it because they had 20 rooms let to these people. This is bad customer service & not my problem at 3am. He should have dealt with it, bottom line.

We got a free $40 dollar breakfast, inc drinks the next morning as we complained. Could've given more but in the knowing they'd be leaving that very morning we didn't peruse it further.

- The maids. We usually too at the end of our holiday, but that had meant poor maid service. I had to ask for a toilet roll as not replaced. & some days coffee is not replaced. Also sheets are bit changed everyday- bed just made. So had to ask at reception.

- Timeshare. We asked to buy 2 Epcot tickets & were told by the hotel that there was a promo of $104 for two (half price) told us to come down for free breakfast the next day and a 90 min meeting. Got to the 'meeting' & told it would be 120 minutes, not 90. That was so draining & exhausting listening to their hard sell tactics, so BEWARE. We did get the tickets but would have probably preferred to just pay full price as it took up our morning.

- buss's to parks are at 7.20am which means you get to parks almost an hour before they open.

That is my honest review. Would I stay here again? Yea I probably would, but I'd stay away from timeshare, maybe tip maids each day rather than at end to get better cleaned rooms etc. I wouldn't stay again if the cheerleading party animals were here though as i wouldn't get any sleep!!

Overall nice modern hotel with lovely pool, & rooms, good bar & service great pancakes & friendly daytime receptionists.

If you want to reach 4 stars plus Radisson you'll take the above points and turn them around.

Thanks,

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Chihuahua_people
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Front Office at Park Inn By Radisson Resort and Conference Center Orlando, responded to this review, 1 May 2014
Hi.
Thanks so much for all the valuable feedback, which all of us on the management team here will use and pay attention to. We use it as a tool to improve where needed and to compliment our staff as well. We appreciate you taking the time, and we are happy to have had you as our guests.
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Chandigarh, India
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 April 2014

Good rooms and everything in the hotel was great.

Friendly staff, overall comfortable stay.

Recommended for anyone going out for a holiday and want to relax and enjoy his vacation with or without family.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RDChh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Director of Front Office at Park Inn By Radisson Resort and Conference Center Orlando, responded to this review, 1 May 2014
Hello.
Thank You very much for taking the time to let us know about your recent stay, and we're glad it seems to have been a good one. We hope to see you again if your travels ever bring you to our area in the future.
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Denver, Colorado
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 April 2014

When we first arrived, we must have come in through the side entrance and there is a large desk that sits in the center of the hallway. We waited in line for 30 minutes and when the one worker called us up, she said that Check-in was down the hall. She should've acknowledged us before hand so we wouldn't waste so much time. The front desk was friendly and informative. When you look at the hotel, you think old and dingy. Our room was out of date and there was hair in the fridge and the toilet had old rust streaks. We had to call engineering because our outlets went out, he was so friendly. And our toilet didn't flush properly. I wouldn't recommend this property to my friends or family. We just happened to stay here because of a package promotion so the property was chosen for us. Never again will we let that happen.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lowietoady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, Front Office Manager at Park Inn By Radisson Resort and Conference Center Orlando, responded to this review, 30 April 2014
Hello.
Thank you for taking the time to let us know about your recent stay with us. We apologize the entire stay was not up to your expectations. I think the original desk you approached must have been the ticket sales desk. Unfortunately, they would have no way of knowing you were attempting to check in. We will use your comments to share with our staff and use as a training opportunity, and hopefully will help future guest stays, and improve our overall product.
Thanks again for the information.
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Travellers are raving about these Kissimmee hotels

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2014

The hotel is advertised as "brand new" which is a flat out lie. You will be charged an extra $15 a night for reserve fee after you leave, that is not stated anywhere. Dirty rooms, noisy air conditioner. fridge didn't work, no towels or wash cloths(have to go to front desk for them), no coffee(have to buy a $3 cup from the restaurant.

Room Tip: Choose a different hotel.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online, Customer Support at Park Inn By Radisson Resort and Conference Center Orlando, responded to this review, 25 April 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.
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O'Fallon, Missouri
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 April 2014

Arrived to the Park Inn with a school group. Had a situation where I ended up needing to get my own room. Front desk was accommodating, but not the most friendly. Room was nice and clean. Did have ants on the bathroom sink. Bed was comfortable. Breakfast is restaurant was pretty good. $8 for a small pina colada in the bar seemed really over priced. Overall, good experience but not excellent.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trhops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GstSvcsMgmt, Guest Relations Manager at Park Inn By Radisson Resort and Conference Center Orlando, responded to this review, 22 April 2014
Hi. Thank you for taking the time to let us know about your recent stay. We will continue to work to getting all the "goods", turned into "excellent". We listen to all comments with this goal in mind.
Thanks again.
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Fremont, Michigan
Level Contributor
5 reviews
Reviewed 18 April 2014 via mobile

Overall a nice place to stay. It just could be cleaner. It's not dirty, but I expect a bit more from a hotel. We were there after a storm. 2 hours later there were still tree limbs all over the ground by the pool. After asking twice, we still couldn't get any pool towels. Staff was friendly, and appeared to help but there was no follow through. Our room wasn't really cleaned the next day--garbage wasn't emptied. Location is great. Room size is good.

Stayed March 2014
Helpful?
Thank MDB1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GstSvcsMgmt, Guest Relations Manager at Park Inn By Radisson Resort and Conference Center Orlando, responded to this review, 22 April 2014
Thank you for taking the time too review your stay. We appreciate your comments and use them to improve future guests' experience. Being a big property it took a little time cleaning up after the storm you mentioned, but looked great a little later
Thanks again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Inn By Radisson Resort and Conference Center Orlando

Property: Park Inn By Radisson Resort and Conference Center Orlando
Address: 3011 Maingate Ln, Kissimmee, FL 34747-2302 (Formerly Worldgate Resort)
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Best Value Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Park Inn By Radisson Resort and Conference Center Orlando 3*
Number of rooms: 434
Official Description (provided by the hotel):
Welcome to Park Inn by Radisson Orlando - Celebration. We are conveniently located just 1 mile from Walt Disney World Resort and offer Complimentary scheduled shuttle service to Walt Disney World's Animal Kingdom, Epcot Center, Universal Studios,and Sea World, on a daily basis. Our two pool areas feature over 3,500 square feet of pool deck, 2 outdoor heated Swimming Pools, 10 person Jacuzzi, and a Poolside Bar(seasonal). Our full service restaurant serves Breakfast, Lunch, and Dinner. For the Children, we have a video game arcade and Three Interactive Gaming stations. We also have a ground floor Children's Disney Themed movie theater. Need a rental car while in the area? Our on site Avis Car rental desk is located in our lobby. A fully staffed professional "Tour desk" that will be happy to assist you with area attraction information and theme Park Tickets. For our meeting planners, we have over 30,000 sq. Ft of flexible event space, including 12,200 sq. Ft Ballroom that seats 1,000 people in a Corporate classroom setting. Space enough to accommodate up to 1,300 attendees in a Banquet Event. We look forward to having you here, and hope that you are comfortable and happy at the Park Inn by Radisson Orlando-Celebration. (Resort has a $16.95 per night per room resort fee) ... more   less 
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Also Known As:
Worldgate Hotel Kissimmee
Radisson Hotel Kissimmee
Radisson Hotel Worldgate
Radisson Worldgate Resort
Radisson Kissimmee
Radisson Worldgate Hotel Kissimmee
Kissimmee Radisson
Park Inn By Radisson Resort And Conference Center Orlando Kissimmee, Florida

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