This hotel has a great location, but that is it! They offered us 5 nights for $139, so we booked a room, so we could enjoy Disney World. The staff at the desk were young, and unprofessional. Ruben is apparently in 'charge' and didn't take care of my issues, and told me I could check out and go elsewhere. Problems: Hotel claims they offer WiFi, but they only have it in the 'common areas.' There is no WiFi in the 2 buildings near the back of the property. When I brought this to his attention, he said that no other guests have called the front desk to ask why there is none. Reason no one called? Probably because the phones don't work. Our didn't. No dial tone, but plugged in--the jack not secure in the outlet, it had fallen into the wall and was not accessible. I was very angry about not having WiFi in my room and walked to the front desk to inquire about it. The young Latina woman working there told me the problem was MY provider! I looked at her like she was crazy--THEY are providing the WiFi, not MY carrier! I told Ruben he would have to provide some compensation for this inconvenience--I had work to do online, and he told me if it was such an inconvenience, then I was free to check out and go somewhere else! They know they have you by the short hairs, because there are no other hotels with rooms--you are close to Disney and unless you make reservations way ahead, nothing is available. We were stuck there! Ruben told me WiFi is available in the 'common areas' and apparently this meant by the pool. When I asked a worker there about why there is no WiFi, he told me not to say anything, but the repeater for my building and the one in the rear has not been working for several months, or even longer! And Ruben and the gang insist there are no problems! So I got it straight from a worker there, the WiFi repeaters have not worked for a long time! I had to try to sit by the pool with my laptop and work.
Many problems! There is a laundry room, filthy! When I went to open the blinds at the north end, the entire blind fell out of the window! There are 5 washers and 5 dryers. Another guest told me that only one of each works--and she'd lost money in several of them trying to figure out which ones worked. One clearly was broken--a dryer--it had NO door on it! There was an odor of natural gas coming from in there, and huge valves on the wall. There is an independent contractor there at the pool, who makes pizzas. They also told me about many of the problems guests were having issues with. They did not work for the hotel, but rented part of the laundry building for their pizza business. Weird!
There are 3 pools, one is a hot tub. It did not work. None of the water was heated in the pools, although they claimed it was. The third pool was a smaller shallow kiddie pool. The pizza guys told me that all 3 pools use the same water, and none of it is heated and that the hot tub has not worked in a very long time! We were there 5 days and never say anyone cleaning the pool. The tables outside were broken, and so were many of the plastic chairs and loungers. One looked like it had had a fire on it--the table was melted! There was canvas coverings over some of the tables, small square enclosures that would have blocked some sun, if only the canvases were not ripped and hanging and flapping around in the wind! Terrible!
The grounds were unkempt! There were cigarette butts and litter everywhere. There was a narrow shallow ditch near the rear parking in which my mom stepped into and twisted her ankle and she FELL and hurt herself. She is 65, and she was okay, bruised and cut, but not bad enough to call 911. I wanted to call a lawyer!! There was not sign or traffic cones, nothing to warn you of this ditch! I don't even know what it was for!! But it had been there a long time--the grass was growing in it. It was not freshly dug, for sure!
Now, let's get back to the room...
Vending machines with sodas and chips, candy.
The price was cheap.
There was a small cube shaped refrigerator in the room, and it worked.
A very small coffee machine was provided, but the packets of coffee were terrible, and for some reason, they were dirty! Like they were very very old! Room service didn't even clean out the coffee machine, and I had to go to Publix across the street to buy decent coffee and filters to use!
The A/C unit could not keep up and we were hot. There was no other room we could be moved to. Maintenance did nothing to even attempt to fix the A/C unit!
Unprofessional desk workers at the front, who gossiped about the guests in front of other customers!!
The phone didn't work at all in our room, no dial tone!.
When we checked in that first day, Ruben handed us one washcloth, one hand towel and one bath towel. That was IT! We didn't realize it until we got to our room, tired, and when we tried to call the front desk to ask for more, the phone was dead.
The floors had no carpet (a plus because it was easier to keep clean) but the fake wooden flooring was coming up everywhere!
The sink had nasty dark brown grout all around it! Gross!
The outlets were shoddy and ugly.
The showerhead had some kind of contraption on it--I still don't know what it was!
The curtain rod was flimsy, and fell out of the holder on the wall. See photos!
The grout in the bathroom and all in the sink area was disgusting, old, dark brown, just disgusting looking!
The bathroom floor was terrible, ugly, old, see photos! I can't even explain it!
The TV, while a 'new' flat LCD tv, offered nothing but fuzzy, unclear cable channels, and very few of them.
The alarm clock on the night table didn't work at all! I don't even know why it was there, it didn't come on when plugged in!
The dresser drawers had a terrible odor when you opened them, and we were not able to store anything in them due to the smell. Like very old, very disgusting furniture!
The mattresses were comfortable, but when we looked under the sheets, OMG, you don't even want to know! They were all stained and disgusting, as if they were 30 years old!
When room service came to clean our room, they didn't remove the fitted sheet, but they removed the flat one and didn't put it back on the bed--they left it folded on the bed so I would have to put it back on! WTH?!
They feather filled duvets on the bed were very very thin and there was no blankets at all. I was scared to even peek in the pillow cases at the pillows and was thankful I'd brought my own!
The dust ruffle on the beds were very old and dirty.
The paint was chipping and the walls cracked.
There were lamps in the room and half of them had light bulbs in them that did not work!
There exhaust fan in the bathroom did not work. The exhaust fan grill was corroded, old, filthy, SCARY looking! I kept imagining a camera might have been hidden inside of it!
The toilet WORKED but it was old and the caps to cover the bolts that held it anchored to the floor were missing, so you could see the old rusted bolts sticking up, yuck! The plumbing lines behind the toilet were corroded and old, very dirty!
Room service did not provide us with fresh towels or washcloths! We had to ASK for them, and they cleaning crew looked at us and then their clipboard, to see if we were allowed them ( or something?! ) as if each room was only allowed so many to use! Like we would steal them or something! The towels were clean though and smelled laundered.
The door to the room was very shoddy, the door could be moved when it was closed and locked--it was NOT secure at all and in the morning, when the sun was shining on our room, you could see how loose the door was--the sunlight coming right through the top and sides! See photo!
The curtain in the room was old and stained. The window was dirty and I saw some that were cracked.
They did provide us ample toilet paper, but we had to ask for it, and the toilet paper roll holder was very dirty, paint all over it, like whoever painted the room just didn't care at all. It was terrible.
The bathtub was clean, but we only took showers, and then there was that 'thing' on the shower head. No idea what it was!
The outlets were few are far in between. And the one I did use to plug in my laptop to charge the battery was very loose.
The little bar of soap (only ONE!) was of poor quality and would not lather. I had to buy more soap at Publix. Thank God for the Publix across the street! I had to buy shampoo and soap, coffee and filters, and some cleaning wipes because the whole place was so dirty! I never saw or heard the cleaning crew use a vacuum, not once! I don't know if the floor was dirty because I wore my house shoes the entire time!!
This was absolutely the WORST hotel I've ever stayed in. It was the crummiest, lousiest, ugliest, most dysfunctional hotel ever! Ruben and his crew at the front desk were rude, unprofessional and completely incompetent, not even caring that we brought some concerns to their attention. When I told them no one called about there being no WiFi because the phone was dead, he said he'd have the maintenance man check it. He never did! He told me he'd have the maintenance man 'reboot the WiFi router' but he KNEW that the repeaters for our building and the one behind us did not work! He made me out to look like a fool!
Do not, I repeat, do NOT stay at this hotel, even though the price is cheap! Here, you don't even get what you pay for, you get less, you get HELL! What it comes down to is that the staff knows you can't book a room anywhere else this close to Disney on short notice, and they've got you. They do NOT care if you have any complaints or concerns. And they lie to cover their butts. Just terrible! Worst. Hotel. EVER!!
- Official Description (provided by the hotel):
- Currently Undergoing Renovations - Once reopened, GreenPoint Hotel Celebration will be the perfect destination for Orlando travelers. Offering many inclusions, such as free breakfast, free wifi, and free parking, we offer a modern hotel, fantastic service, and NO RESORT FEES. We welcome families, individuals, groups, and more! We look forward to opening our doors for your partners. Contact us for future booking information. ... more less
- Reservation Options:
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- Also Known As:
- Howard Johnson Kissimmee
- Howard Johnson Maingate East
- Howard Johnson Hotel Kissimmee Florida
- Howard Johnson Inn Maingate East Kissimmee
- Kissimmee Howard Johnson
- Howard Johnson Inn Kissimmee Maingate East
- Claremont Kissimmee Hotel Florida