Avoid this hotel at all costs! Stayed here from Feb 15-Feb 18, worst experience ever. I am a travel agent and because of that they gave me a horrible time. I booked the room online, and I booked a NON-SMOKING room.
Room 1: When we got there we didn't check in until that evening as we had been at Disney all day so when we went into our room it was SMOKING! The worst smoking room I have ever smelt. We immediately called the front desk and he said there was nothing they could do that night as they were completely booked up. Told them I wanted some type of compensation but said that my company messed up my reservation. I called them and they indeed did send the correct information to the hotel and she even faxed proof to him that they did. Said they would compensate me. Got in shower in this room and you could tell it had not been properly cleaned and there was soap mildew all in the shower, the curtain had stains all over it. Phone in the room did not work so we had to use our cell phones to call down to the front desk. Got up next morning and now he changed his mind. He was not going to compensate us for the night and said all he could was upgrade me to a suite. Fine Whatever, I don't need a suite for just 3 nights but that's fine.
Room 2: What a joke of a suite. Their "suite" is just two rooms with the adjoining door open. Their master bedroom is a pull out couch that is permanently pulled out and yes, it is one of those pull out sofa mattresses with another one thrown on top. You lay on it and the middle collapses. In the next room as 2 double size beds. My husband sat on one and as soon as he did the whole bed cracked and went almost to the floor. He looked at the frames and the frames were not put together properly and were way too big for the mattress size which is what was causing the beds to sink. Couldn't handle it anymore at this point so we left and went to Disney. Came back around Dinner time to order pizza and take a nap before heading back to the park. As soon as we walked into our "suite" we just had to do something. Husband went down to the lobby as this was definitely something that would need to be taken care of in person. Finally got someone halfway decent, I don't remember the gentlmen's name, it began with an "A" i believe but not sure. He apologized and moved us to a nonsmoking room with a king bed.
Room 3: This room was decent enough to finally be able to get settled in. This room had no microwave which all the other rooms we had been in did have. The bed still wasn't that great as it still sloped in the middle. The air conditioning was so loud that it kept me awake. But it was the cleanest and best room we had been in so we stayed in this one.
The breakfast. What a joke that was. Their breakfast is located in the Indian restaurant a few doors down. They had waffle maker, toast, muffins and fruit. In order to get a bananna you had to chase after the women bringing them in. The toast was absolutely horrible. How do you mess up toast?! I took one bite and had to spit it out. I don't know if it was stale or what. The muffin, ugh! Stale. The orange juice tasted like it was all water and someone had just thrown in some orange food coloring. We went to McDonald's right after and never went back to their breakfast the rest of our stay.
Stay as far away as you can from this hotel. Even if you have to spend a ton more, do it. This place is not worth your time or the hassle you will experience.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), TravelUp, Choice Hotels, Hotels.com, Agoda, LoveHolidays, Expedia, Ebookers, Cancelon, getaroom.com, HotelsClick, HotelQuickly and 5viajes2012 S.L. so you can book your Quality Inn & Suites Eastgate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Inn And Suites Eastgate
- Quality Inn & Suites Eastgate Hotel Kissimmee
- Quality Inn Eastgate
- Kissimmee Quality Inn
- Quality Inn Kissimmee
- Quality Inn & Suites Eastgate Kissimmee, Florida