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Holiday Inn Orlando SW - Celebration Area
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Reviews (1,608)
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1,048 - 1,053 of 1,608 reviews
Reviewed 2 January 2012

We got a good deal to stay there, but it wasn't worth it. The front desk staff was rude and unhelpful. We were met with a horrible smell when we got off the elevator. On the first night our toilet stopped up. When I went to take a shower, there were other people's things hanging from the back of the bathroom door that had not been removed. We had the "family suite" which was incredibly small and crowded. The television in the "kids area" was not working properly. When reported their solution was to simply unplug it. We got back late one night from the parks only to discover that we had no towels or toiletries in our room. None. They had taken our used towels but did not replinish. The bathroom was so small that my very tall husband had trouble turning around to close the door. When we checked out they did not ask or care how our stay was. We asked for a cart to help take our luggage down and we finally gave up and took it down ourselves. Parking is way in the back and if you arrive back late you have to park about 150 yards out. Not fun with tired children.

  • Stayed: December 2011, travelled with family
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1  Thank klawilliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2011

Pricey hotel, where you can stay if you don't spend much of the day here. We had a familiy-room, but found it very small, and not even close to normal american hotel rooms in size.
Also the overall standard of the rooms are poor, but good enough if you don't spend too many hours on the hotel.

Room Tip: I think you will find the family rooms disapointing. Do not choose a room agains the road, if you need peace for sleeping.
  • Stayed: September 2011, travelled with family
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Thank LuckyLukeCopenhagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2011

When traveling to the Kissimmee/Orlando area we usually stay at the Holiday Main Gate East. The front desk istaff is friendly, the day manager polite, accommodating, and effective, the rooms are clean, and the price is reasonable.

Room Tip: ask for the rooms in the building #2 for a larger bathroom.
  • Stayed: December 2011, travelled with family
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Thank mcarlton11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brad_boland, Manager at Holiday Inn Orlando SW - Celebration Area, responded to this reviewResponded 4 February 2014

Thank you for your positive review from December of 2011. We are pleased you enjoyed our hotel and continue to stay with us.

We continue to make many improvements to our facility to enhance our guest experience. We hope you are enjoying the improvements!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2011

This was the worst hotel I've ever been in. When we arrived the beds were made...but they BOTH had stains and hair all over them. No ice machine on the floor nor vending machine and I was told there was one on every floor by someone that worked here. Finally found one and it didn't work. Horrible mold smell in the hallway. Tiny bathrooms. And housekeeping leaves an envelope asking for tips even though they don't work for it at all. Avoid at all costs.

  • Stayed: December 2011, travelled with family
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3  Thank Indigowaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2011

We stayed in December 2011 and our stay had many issues
1. No bellman or trolley to take our luggage when we checked in
2. Fridge in the room was leaking water
3. Water in the sink won't drain
4. Stains on the comforter
5. Shuttle schedule changed without any notice
6. ANTS in the room
This place is the worst hotel we have ever stayed. Customer service was bad.

Room Tip: Don't stay here
  • Stayed: December 2011, travelled with family
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4  Thank b8uatb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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