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“Fantastic Property and Staff”

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Holiday Inn Orlando SW - Celebration Area
Ranked #41 of 153 Hotels in Kissimmee
Houston, Texas
1 review
“Fantastic Property and Staff”
Reviewed 11 July 2014

The location for this hotel is great. The staff here are extremely friendly and always willing and able to assist. The pool and hot tub at this hotel are great for the kids and is a great way to end a long day. Our family will definitely be returning again on our next trip to Disney.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, 12 July 2014
Thank you for your review of our hotel. We are pleased that you found our staff willing and able to assist you during your stay. Our pool & hot tub are very popular with families staying with us.

We look forward to seeing you on your next trip to the area.
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1,477 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (273)
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English first
Pasadena, California
1 review
Reviewed 11 July 2014

We had an excellant experience with our stay this month. The staff is very friendly and accommodating. The service in the restaurant for breakfast was the best. the staff very helpful sharing what was on the breakfast buffet. We liked the variety and many choices they had to offer.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Cassidy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, 12 July 2014
Thank you for your review of your recent stay. We are pleased that you had a great stay and our staff exceeded your expectations. We get many positive comments on our breakfast offerings from our guests. We are pleased you also enjoyed it.

Again, thank you for your review and we look forward to seeing you on your next trip to the area.
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Miami, Florida
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 July 2014 via mobile

Excellent location. We planned a short trip in the last moment thru Orlandovacation.com and this hotel is a good option if you are looking to save and you will be out most of the trip.The check in was fast but at 4 pm exactly as hotel policies so you have to go around up to check in time. We stayed in kids suite with bunk beds separates that give you a little of you own space. Rooms are updated and clean that exceed my expectations because regularly you can't expect to much for a cheap hotel the only dislike that I have is the next day the housekeeping was poor they didn't supplied towers, soap and others it took one hr and few calls to finally come to our room at the end the toilet was broken too,unpleasant !!but yes, I would recommend this hotel!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tania C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, 11 July 2014
Thank you for your review of your stay with us. We are pleased that you enjoyed your overall stay with us. Our check-in time is 4:00 PM as we are in high season and rooms need to be cleaned from departing guests. We do apologize for the lack of follow up with Housekeeping. We have address this with the housekeeping staff to correct for the future.

Again, thank you for your review and we look forward to seeing you on your next trip to the area.

Brad Boland - General Manager
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 July 2014

Do not stay at this hotel. The most rude ,unpleasant, nasty uncourteous staff I've even encounter. Left before my checkout time to check in to the next hotel alongside them. From the time we checked in hotel we had issues to the very end.I will never contemplate staying here ever.Too many issues to list.

Room Tip: Very rude and unprofessional staff
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen Z, Front Office Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, 9 July 2014
We are in receipt of your review. I am familiar with your situation as I was interacting with you during your stay. Your 3rd party reservation was booked into a bunk bed room with a queen bed. The hotel was sold out and therefore we could not move you to another room type.
Our hotel is 100% non-smoking. All guests are required to sign that they will not smoke in the room upon check-in. We received guest complaints that you were smoking in your room. We advised you that you were going to be charged a $150 smoking fee. We were able to move you to another room when one became available. You also smoked in that room and as a good faith gesture we did not charge you another fee. We also refunded your one remaining night so you could find a hotel that better fit your needs. As a result of the smoking damage in both of your rooms, both guestrooms had to be put out of service to be professionally cleaned of the smoke.
We have a dynamic , professional staff that has a responsibility to all of our guests and actions such as yours put us in a position to ensure other guests are not affected and have an enjoyable stay.
Stephen Zuravin - Front office Manager
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Travellers are raving about these Kissimmee hotels

Burbank, California
1 review
Reviewed 6 July 2014

This hotel is in a perfect location for Disney. The restaurants and shops are in walking distance to the hotel. The employees were very helpful with directions as this was our first time to the area.

Parking was tight and we had to park way in the back. There was plenty of lighting which made it OK.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nathan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, 6 July 2014
Thank you for your review from your recent stay with us. We are pleased that you enjoyed our hotel, especially our location to Disney and the local restaurants & shops. It is our goal to exceed every guests expectation while they are staying with us. We are pleased that our staff was able to accomplish this during your stay.

Again, thank you for your comments and we look forward to seeing on your next trip to the Orlando/Celebration area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Mary, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

This is an older Holiday Inn but well maintained. The appearance driving in is very refreshing. We were checked in quickly and the desk staff was very efficient.

Our room was clean and everything worked which is what we needed. We did not use the restaurant except for coffee the next morning. The pool area was nice but we did not have time to use it.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jack T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, 8 July 2014
Thank you for your review of your recent stay with us. We are pleased that you enjoyed your stay with us and found our staff very accommodating at check-in along with your room being clean & well maintained.

We look forward to seeing you on your next trip to the area!
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Fort Myers, Florida
1 review
Reviewed 6 July 2014

Stayed in a room with bunk beds and my kids loved it. We had breakfast and the kids ate free. What a bargain. the hotel has a service fee buth well worth it as they have free shuttle to Disney and discounts in the restaurant. We took advantage of both,

We will be back as we have Disney annual passes.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brad_boland, General Manager at Holiday Inn Orlando SW - Celebration Area, responded to this review, 6 July 2014
Thank you for your positive review from your recent stay at the Holiday Inn Orlando SW Celebration. We are pleased that your kids enjoyed your room with the bunk beds and you were able to take advantage of our complimentary shuttle to Disney.

We look forward to seeing you on your next trip to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Orlando SW - Celebration Area

Property: Holiday Inn Orlando SW - Celebration Area
Address: 5711 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4746 (Formerly Holiday Inn Main Gate East)
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Orlando SW - Celebration Area 3*
Number of rooms: 444
Official Description (provided by the hotel):
Devote your time to fun activities at Holiday Inn Orlando SW - Celebration Area, located in Kissimmee, Florida, off U.S. Highway 192 East (also known as the Irlo Bronson Memorial Highway). We are an official Walt Disney Good Neighbor full-service hotel! Enjoy our newly renovated rooms, kid suites, meeting facilities, pool, kids theater, and business and fitness centers! Reminisce with M-I-C-K-E-Y M-O-U-S-E at the world-famous Walt Disney World resort in nearby Orlando. See the characters come alive at the Magic Kingdom. Travel to futuristic times at Epcot center. Witness pure movie magic at Disney s Hollywood Studios. Visit Osceola Heritage Park, a 120-acre multipurpose complex that offers exciting sports and entertainment shows. Catch a concert or event at the Silver Spurs Arena, or a baseball game at the Osceola County Stadium. Shop at the Loop, a large outdoor strip mall housing major department stores and smaller retail stores, casual restaurants, and a movie theater. Rev your engine and head to Old Town, a vibrant, family-friendly shopping, dining, and entertainment destination. Enjoy live entertainment each night and don t miss the Classic Car Cruises. Rejuvenate with a tasty hot breakfast at our Trattoria Cafe. Eat hearty from our Best-4-Breakfast menu. Enjoy a leisurely, peaceful vacation or comfortable working environment at our hotel, where Kids Stay Free and Kids Eat Free. Relax, it s Holiday Inn Orlando SW - Celebration Area. There is a Daily Service Fee of $15 which guests pay upon check-out. ... more   less 
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Also Known As:
Holiday Inn Main Gate East Hotel Kissimmee
Holiday Inn Orlando SW - Celebration Area Kissimmee, Florida
Orlando Holiday Inn
Holiday Inn Kissimmee
Kissimmee Holiday Inn

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