I checked into the hotel later in the evening and was given a room in the very back of the hotel.
Upon arrival at my room I noticed there were people conducting "business" across the parking lot in a field. As a single woman traveling alone it made me a bit nervous so I quickly made my way to the room. The room was horrible, dirty and dark. There was a strong smell of mold/mildew and stale smoke. The bed was hard/ uncomfortable and sounded like there was a plastic coating on it. The carpet was ripped, furniture banged up and broken. There were many many spots on the wall where you could tell holes have been patched up, except for one - it looked like they just stuck an artificial plant in there instead. The bathroom sliding door would not close at all. There is a helicopter tour company located near by as well, it was very noisy!
I was able to get online with the provided WiFi, which came in very handy. While checking my email there was a noise outside, someone tried forcefully to open my door, then they pounded on the door, a pizza menu was later shoved through the large gap between the door and the frame. This happened a second time a few minutes later. I no longer felt safe staying there. I called my husband in tears telling him I needed to find another place to stay. I was able to book another hotel online and quickly packed up to leave. I stopped by the front desk on my way to the new hotel to check out but there was no one there.
I have emailed and called in regards to this multiple times and never heard back from them. I finally contacted the company I booked the hotel through and was offered a refund for one night of my would have been three night stay. Yet again, the Travelodge fails to provide quality service and customer care.
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- Also Known As:
- Travelodge Suites East Gate Orange Hotel Kissimmee
- Travelodge East Gate Orange
- Travelodge Hotel Kissimmee
- Travel Lodge Kissimmee
- Travelodge Kissimmee
- Kissimmee Travelodge
- Kissimmee Travel Lodge
- Travelodge Suites East Gate Orange Kissimmee, Florida