Beware of verbal and written discount ticket offers. We were recently offered discounted tickets while at the resort during check-in. The offer was written on the "pink slip" however the amount of the offer was written on the back on a regular white page. We agreed to take the offer and the next day we sat in on the "60 minute" typical time share talk... which turned into 2:45 minutes before we finally walked away. Then we went to claim our tickets. Regular price $75/head, paid $40/head however after locating the "white page" with the prices, noted the price should have been $29/head. Overcharged by $11.00 per person. 4 in our group, $44.00 overpaid... cash.
From our room I immediately called the desk which offered the tickets... was on hold for 15 minutes and hung up. Called again an hour later and was on hold for 10 minutes and hung up... so I walked to the office to find it had closed earlier in the day. Way before 5:00.
Found an "alternate attractions desk" and explained and showed the young guy the white slip with the lower quoted price shown (hand written by the guy at the front desk the day before). They found my pink slip and said... sorry the price wasn't written on the pink slip. "Nothing we can do." I'm not impressed.
I've been an owner for over 10 years and this is lack of service I get... money grab.
- Official Description (provided by the hotel):
- Westgate Vacation Villas provides guests all the comforts of a fully furnished home along with an ideal location just 1 mile from the main entrance to Walt Disney World® Resort and minutes from other Orlando area attractions, family-friendly restaurants and shopping opportunities. The perfect choice for you next Central Florida vacation, Westgate Vacation Villas features accommodation choices ranging from cozy studios to oversized Two-Bedroom Villas with Lofts and a variety of onsite amenities such as 14 heated outdoor pools and the award-winning Drafts Sports Bar & Grill. ... more less
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- Also Known As:
- Westgate Vacation Villas Hotel Kissimmee
- Westgate Villas
- Vacation Westgate
- Westgate Resort Kissimmee Fl
- Westgate Vacation Villas Resort & Spa Kissimmee, Florida