We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“We've stayed in much nicer places”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Star Island Resort and Club
Ranked #19 of 152 Hotels in Kissimmee
GreenLeadersSilver level
Franklin, Tennessee, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“We've stayed in much nicer places”
2 of 5 bubbles Reviewed 17 October 2013

The pros:

*Close to theme parks, restaurants, and grocery stores
*Plenty of parking that is close to your building
*Free wi-fi that isn't horrible

The cons:
*Nasty bathrooms
*Uncomfortable furniture and beds
*Stingy with towels and other supplies

We stayed in the 3 "bedroom" condo for a week. First off, let's talk about the "beds." There is a king size bed in the main bedroom, which is great. The second bedroom has 2 full beds. Again, fine. The 2 additional beds available are the worst pull out sofas I have ever seen. They do not offer real mattresses. There are 3 fabric covered panels with GAPS in them. Half of our family got very little sleep this week, unfortunately. It's a shame they even sell these as extra beds. Pitiful.

Next up, the nasty bathrooms. First of all, if you have children under....maybe 12 years old, or if you're short in stature like me, or if you have elderly folks in your family, do NOT count on using the second bathroom. There is a jacuzzi style tub/shower combo, which means the sides are so high you can barely crawl in. It's extremely dangerous - especially when you're wet. We had to help our 9 year old take showers because it was so difficult to maneuver. Additionally, the caulk looks like it hasn't been cleaned/re-done in years. It's mildewy and disgusting. There was also mildew under the glass of the faucet handle. Icing on the cake is that they supply 2 (TWO) rolls of thin toilet paper. We had to buy a pack of real TP the first day we were here. One last annoying thing - they supply a limited number of towels (which are stiff and scratchy). When we contacted the front desk to ask for additional towels (we had 7 people staying in this condo and about 6-8 towels to go around), we were told that we could exchange our towels for fresh ones, but they would not supply additional towels. For a resort that offers a swimming pool, I'm a little shocked they are so stingy with towels. Really people, they are towels. Cheap ones at that.

Overall, I think it's safe to say that we will not be staying at this resort again, nor will we refer anyone to do so. If we're going to spend cash on a resort, we want it to be a treat, not a drudgery which is what happens when you're responsible for washing your own flipping towels daily!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Missy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,209 reviews from our community

Traveller rating
    793
    731
    353
    169
    163
See reviews for
1,151
517
41
45
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (559)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
San Antonio, Texas
1 review
4 of 5 bubbles Reviewed 16 October 2013

My wife and I are guest at Star Island for almost one month. The units are well appointed, maintenance is very good, and housekeeping does a wonderful job. There are numerous tennis courts and two large swimming pools - one designed for children -- and it would be great if the other pool was restricted to adults only. All of the staff that we have interacted with are great. We want to especially recognize the Activities staff, and specifically Ms. Michele L., who works at the Pool Hut. Michele provided us with numerous suggestions in the area and was most helpful. We saw her every weekday we visited the pool and she was always cheerful, responsive, and a beam of sunshine on even the cloudy day or two we were there! Michele is a superb "Ambassador" of Star Island! We highly recommend this resort for adults and families alike!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dr Bruce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, CLUB WYNDHAM Social Media Team at Star Island Resort and Club, responded to this review, 17 October 2013
Thank you for providing this great feedback. We are so glad to hear you have enjoyed your stay with us. Please reach out to management for any assistance during the remainder of your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 16 October 2013

Our ultimate experience at Star Island Resort and Club was very enjoyable. Six sets of siblings and their spouses get together annually an even though there were no children with us, we enjoyed the Orlando resort as it had as much to offer for adults at the resort as well as the area. The rooms were clean, huge and very functional for 2 sets of families to enjoy the 3 bedroom suites. We made reservations early in February for an October stay with one minor problem. All through the year I verified that we had 1 ground floor unit because of ailments of the older sibling and was assured our request was guaranteed. Unfortunately, on the day of check in, I was informed there were no ground floor units. HOWEVER, once the desk manager realized their mistake, she was able to secure a ground floor unit which could have been the start of a disastrous vacation but ending up being blessed with what we expected. Thank you to the team at Star Island Resort & Club for making our stay wonderful. We look forward to possibly haveing next years vacation again at your location.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tgrobinsonIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, CLUB WYNDHAM Social Media Team at Star Island Resort and Club, responded to this review, 17 October 2013
Thank you for providing this great feedback. We are so glad to hear you enjoyed your stay during the family reunion. We are also glad management was able to assist with your unit location concerns. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

Wife and I went for a just us getaway weekend. Just as advertised. Very clean. Huge rooms. Could fit 5 very comfortably. Quiet. Will definitely be back if they keep rates at a value. Would be a great place to spend a week and save some money on meals with the kitchenette. Jacuzzi was very cool.

Room Tip: Would be a great place for families.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Magicman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, CLUB WYNDHAM Social Media Team at Star Island Resort and Club, responded to this review, 24 October 2013
Thank you for taking the time to provide this great. We are glad you enjoyed a nice quiet with us. We hope you come back to visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Harbor, Florida
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 14 October 2013

My wife and I stayed briefly Oct. 11-12th nights at Star Island resort to visit nearby SeaWorld. Our room in one of the rear buildings was very well appointed and comfortable in all major ways including flat screen tv. The sign to turn off Route 192 for Avenue of the Stars is very small at night so try to arrive before Sundown or look for the tower just past the road that says Star Island and turn right before it. If you have more than a weekend to enjoy tennis,golf,a very nice central fitness,nightclub area and being conveniant to the other major Parks,you should have a very enjoyable stay. And Yes,SeaWorld is very good and even better on a weekday,if you can plan it to avoid the crowds.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mark1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, CLUB WYNDHAM Social Media Team at Star Island Resort and Club, responded to this review, 24 October 2013
Hi Mark,

Thank you for taking the time to provide this great feedback including area activity ideas for future guests. We are glad you enjoyed your stay with us and we hope you come back to visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Welwyn, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 October 2013

We've just arrived back from a 3 week stay at Star Island and can't say enough nice things about the resort and the staff! I'd read some of the negative reviews before we left about noise, small, outdated units, bug problems and unhelpful staff. So was a little nervous given this was a surprise wedding anniversary trip but, I can honestly say that our whole experience was a pleasure. When we arrived, we were greeted by Sri who was polite and courteous, taking time to enquire if this was our first stay. I'd emailed in advance to request a lake-view room on the top floor and we weren't disappointed. We were located in building 20 in a lovely re-furbished 2 bed unit that overlooked the small lake. The apartment was spacious, with a great master bedroom with a huge and very comfortable bed. We weren't troubled by any noise ( apart from some noisy guests below us on our first weekend for a couple of days!) and any of the complex maintenance usually done at this time wasn't bothersome at all. We were treated to a complementary weekly clean for the time of our stay which was lovely and despite the fact we had arrived a day later than planned due to a last minute change to our flight, Sri and Michael Kelly ( Front Desk Manager) made every effort to accommodate that change by allowing us to change our original booking and extend by a day at no extra charge. Great and going to get back for New Year if we can!

Room Tip: Stay in building 20 or 21 if you want to avoid the pool noise and a corner unit seems to be slightly...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Palm Beach, Florida
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 13 October 2013

we stayed one night in a king bedroom suite, everything was very clean. we got an upgrade. the bed was amazing the view from the balcony was great too. the staff were very helpful and nice. Marta from Poland was the girl in the front desk that help us with all our requests and give us a great service. the pool was good as well as the hot top. i would not doubt on coming back to this resort.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 304luisaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, CLUB WYNDHAM Social Media Team at Star Island Resort and Club, responded to this review, 15 October 2013
Thank you for taking the time to provide this feedback. We are so glad that you enjoyed your upgraded unit and view. It is great to know our friendly staff was able to assist you during your visit. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kissimmee hotels
2.2 mi away
Quality Suites Royale Parc Suites
0.5 mi away
Magic Moment Resort and Kids Club
0.8 mi away
Seasons Florida Resort
Seasons Florida Resort
#14 of 152 in Kissimmee
4.0 of 5 bubbles 541 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Embassy Suites by Hilton Orlando Lake Buena Vista South
6.9 mi away
Westgate Town Center Resort & Spa
0.9 mi away
Polynesian Isles Resort
Polynesian Isles Resort
#2 of 152 in Kissimmee
4.5 of 5 bubbles 858 reviews
Show Prices
Show Prices
Show Prices

Been to Star Island Resort and Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Star Island Resort and Club

Property: Star Island Resort and Club
Address: 5000 Avenue of the Stars, Kissimmee, FL 34746-5310
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kissimmee
#4 Spa Hotel in Kissimmee
#7 Business Hotel in Kissimmee
#9 Top resorts Hotel in Kissimmee
#15 Best Value Hotel in Kissimmee
#21 Family Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Star Island Resort and Club 3*
Number of rooms: 466
Official Description (provided by the hotel):
Star Island resort is a Mediterranean styled resort and spa located just minutes from all of central Florida's major attractions, while still offering the quiet relaxation of luxurious accommodations with a multitude of amenities and activities. Relax in one of our spacious suites or villas with all of the comforts of home. All units include a full kitchen or mini kitchen and our largest unit can sleep up to 8 of your family and friends. Amenities include water sports, tennis, driving range, basketball, supervised family and children's activities and so much more. Visit Star Island for your unique vacation experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Expedia, Hotels.com, Agoda, Southall Travel, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Star Island Resort and Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Star Island Resort And Club Hotel Kissimmee
Star Island Hotel
Island Star
Star Island Resort Orlando
Fairfield Star Island Resort
Star Island Resort And Club Kissimmee, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing