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“Amazing Customer Service....”

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Star Island Resort and Club
Ranked #23 of 152 Hotels in Kissimmee
GreenLeadersSilver level
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Customer Service....”
Reviewed 4 November 2013

I would like to compliment one of your employees, Amanda Pimental, for the excellent service she provided us. We are an owner but for some reason our reservation did not appear in the computer. However, we did have the confirmation and Amanda made sure our stay was most pleasant. We were highly pleased with the professional manner in which she handled the situation. Such great customer service is to be commended.
Thanks again for a great vacation.
Amy A.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank barbara m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 5 November 2013
Hi Barbara,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share this with our staff. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,339 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (586)
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English first
Orlando, Florida, Usa
1 review
Reviewed 3 November 2013

As an owner, I have a certain unit number, but asked at registration if we could trade for a unit on the 1st floor due to medical conditions of some of the guests joining us this year. Front Desk Agent Tania Lopez was extremely efficient and helpful getting us another unit on the first floor. She was not distracted by numerous interruptions and continued working our request to a positive outcome. She was the epitome of customer service and it was very much appreciated. Her helpfulness allowed me and my family to enjoy our family reunion safety and comfortably.

Room Tip: There was some gritty substance on the back of the kitchen counter that we had to clean prior to coo...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiefLinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 5 November 2013
Thank you for taking the time to provide this feedback. We appreciate your kind words and will share this with our staff. We are so glad you enjoyed the unit accommodations during your family reunion. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 October 2013

So I was hesitant to come down to FL, but my in laws begged us to use their time share unit. We checked in on the weekend, and the front desk was packed. To our surprise it moved very quickly, got to the front and Manager Siri took care of us and accommodated us to a different room that we wanted very friendly and helpful. We went into our room and was fairly pleased everything was clean, very spacious, and we were lucky the weather was just perfect. All we did during the whole weak was lounge by the pool it was perfect, the grounds were clean, the bar manager George took good care of us. We asked him about a good place to eat and he lead us to the gift shop and deli, rob the chef made us food for the whole week it was excellent thank you so much for those wraps!! Karaoke at night with dustin and skyler awesome fun, even though my wife said I was a horrible singer, I even had my charicature drawn by effrem it was fantastic. I will definitely be returning again

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 2 November 2013
Hi John,

Thank you for taking the time to provide this feedback. We are glad you enjoyed the spacious unit and resort amenities. We appreciate your kind words regarding our service and we will share this with our staff. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staten Island, New York
2 reviews
Reviewed 28 October 2013

We are owners of 2 week time-share at this location for 15 years. I wish to recommend this resort because my family and I always have a wonderful time here. One of the employees Lerilee Carfagina at the front desk was especially helpful to us this trip.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Rita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 4 November 2013
Hi Rita,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
YPSILANTI
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

We had a 2 bedroom handicapped unit. The kitchen was fine it included a full refrigerator, electric stove, dishwasher, and microwave. The bedrooms were clean and the beds were comfortable. The living room areas and dining area were clean and very accommodating. The bathrooms needed some repairs. The bathroom on the small B side sink was not level and the cabinet was also not level. If I attempted to put items on the sink or the cabinet they would fall off. The bathroom on the A side towel rack was not secure. When my wife attempted to pull a bath towel from the rack, the entire rack fell on the tile floor almost hitting her. The screens on the windows in the bedrooms needed to be checked for holes. The screen in the small bedroom on the B side was loose. We contacted maintenance and dispatch was sent up within 5 minutes. George and Luis did an excellent job in repairing the sink, cabinet and towel bar in the bathrooms. They were exceptionally courteous and professional.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Irvin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 October 2013 via mobile

We arrived on October 22 and we had a great impression of the place; to find out the next night that they don't provide housekeeping services because it is a Resort!!! We've being in different resorts and hotels around the world and never hear of something like that! They never picked up the trash, or made the beds, to get new towels you have to stay for a week and they will only give you a second set of towels for a week! Soooo save your towels too!!! When I went to check out they charge me and extra $10 a day for a total of $30 for Internet that I never used because I have free internet on my phone and the use of the pools and Jacuzzi that we never used either because we spent our day at Disney..... So be prepare to spend money on the amenities and doing house work when you are on vacation!

Stayed October 2013
Helpful?
2 Thank Pepiboop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2013

Me and my boyfriend had a great time we got the romance packege and its was great and we are thinking of going back in december we will recomend the resort to our friends the place was clean and confortable everthing was how on the web was

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yola0929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, CLUB WYNDHAM Social Media Team at Star Island Resort and Club, responded to this review, 28 October 2013
Thank you for taking the time to provide this feedback. It’s great to hear you enjoyed your stay. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Star Island Resort and Club

Property: Star Island Resort and Club
Address: 5000 Avenue of the Stars, Kissimmee, FL 34746-5310
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kissimmee
#5 Spa Hotel in Kissimmee
#7 Business Hotel in Kissimmee
#11 Top resorts Hotel in Kissimmee
#21 Family Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Star Island Resort and Club 3*
Number of rooms: 466
Official Description (provided by the hotel):
Star Island resort is a Mediterranean styled resort and spa located just minutes from all of central Florida's major attractions, while still offering the quiet relaxation of luxurious accommodations with a multitude of amenities and activities. Relax in one of our spacious suites or villas with all of the comforts of home. All units include a full kitchen or mini kitchen and our largest unit can sleep up to 8 of your family and friends. Amenities include water sports, tennis, driving range, basketball, supervised family and children's activities and so much more. Visit Star Island for your unique vacation experience. ... more   less 
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Also Known As:
Star Island Resort And Club Hotel Kissimmee
Star Island Hotel
Island Star
Star Island Resort Orlando
Fairfield Star Island Resort
Star Island Resort And Club Kissimmee, Florida

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