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“Star Island versus Summer Bay”

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Star Island Resort and Club
Ranked #23 of 152 Hotels in Kissimmee
GreenLeadersSilver level
Syracuse, New York
Level 4 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Star Island versus Summer Bay”
Reviewed 8 February 2014

We were in the Orlando area and stayed at Summer Bay Resort and moved to Star Island for the second week so this is comparison review. Spoiler - Summer Bay is far superior

First off Star Island gave a horrible room. It was furthest from everything an inadequate, The front desk was useless. They gave us an 800# and said we had to call Wyndham for any changes. The room had 2 queen beds, each against a wall so if you wanted to sleep together the person against the wall could not get up. The refrigerator did not have an ice maker and there was not a coffee table for the couch. Our full kitchen was a partial and we had to store food in the dresser drawers. I have been in better hotel rooms. As an insult we had no signal for cell service in the room. We met our neighbors and they had a deluxe room with a balcony which was nice.

Pools - Summer Bay has two pool complexes with good food available plus a pool near every building. Star had one pool which was a long wall since we had a crappy room. Drink prices were reasonable at Summer Bay while $6,25 for a draft beer at Star was ridiculous. The pool DJ was good.

Star had nightly dinners at a reasonable price but the food was bad. The other entertainment was not worth seeing. Summer Bay had much better entertainment.

Room Tip: Get a deluxe room if you have to go here
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank sargaras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 10 February 2014
We apologize for any dissatisfaction with our front desk staff. We are sorry to hear our resort and unit amenities did not meet your expectations. Based upon the description you provided it appears you were booked into a one bedroom suite A-unit. The 1 bedroom suite-A units hold up to 4 people and include a partial kitchen, 1 bathroom, and a whirlpool tub. We strive to provide this information to the guest through our website, pre-arrival letter and confirmation letter. We apologize for any confusion and will work to better communicate this through additional channels in the future. We are sorry for your experience and greatly value your feedback.
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English first
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 February 2014

Excellent stay at this top notch resort. Staff very pleasant and more then willing to help you out. Also visitors are very friendly as well. Very nice grounds with lots of things to do . All kinds of spots for photo to be taken,
will love to come back in future.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
2 Thank mel s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 10 February 2014
Hi Mel,

Thank you for taking the time to provide this feedback. We appreciate your kind words regarding our staff and we're so glad to hear you've enjoy all the onsite amenities we offer. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, New Hampshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 February 2014

This was my third stay in 6 months at this resort. First two times some issues but nothing major. This trip was to visit our daughter and our 1 month old grandson. Requested ahead first floor since she would be visiting and we all know how many things for a baby you need. Well that did not happen....so elevator right? NOT only worked randomly. That was also great for lugging my suitcase 3 flights and watching an elderly couple do as well!. Next always had a washer/dryer not in this unit. Paid for 3 bdrm only had 2 bdrms. They said the kitchette room counted because it had a pull out couch. In all my travels that would mean could sleep 2 extra but NOT a bedroom...pardon me while I toast a bagel as you sleep. Also as I have seen with other reviews about the front desk they seemed annoyed when you need them or had questions or concerns. NOT returning to this resort to bad since I will be in Florida a lot. Any suggestions for a different one....Thanks

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank DPC901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 7 February 2014
Thank you for taking the time to provide this feedback. We are sorry to hear you experienced some difficulties with the elevator during your stay. Please know this is not our Wyndham standards. We strive to provide a home away from home to all our guests with satisfactory facilities and accommodations. We will ensure we check on the issue to eliminate any future occurrences and enhance the guest experience. In regards to the unit information, please be advised our three bedroom units include 3 separate bedrooms and the living room also includes a sofa bed. We strive to provide unit information on our website, which does include unit layout information. We recommend contacting the company in which you confirmed your reservation to ensure a 3 bedroom unit was indeed booked. We are sorry for your experience and greatly value your feedback.
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Nottingham, New Hampshire, United States
Level 6 Contributor
191 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 4 February 2014 via mobile

All great except the front desk! We were very tired after driving 7 hours from Key West and just wanted our timeshare key to our suite. Being RCI owners, we were assaulted with making an appointment to a presentation. The woman behind the desk was way to pushy and really set an unpleasant tone for our stay. We opted out and felt like 2nd class citizen's because of our decision.
Thankfully, because of the proximity of Star Island to our play destinations, we really intended to overcome our initial experience with the marketing rep.

Stayed November 2013, travelled as a couple
Helpful?
2 Thank Matt R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2014

Great clean resort! close to everything. very central to shopping and restaurants. about half hr from airport and very easily accessible to all amenities near by. Checked in 3 hrs before check in time room was ready and offered to us. Very friendly staff and welcoming. check out was a breeze as well. We called to request an extra blanket second night within 5 minutes it was delivered to our room! wish they had a full time restaurant on resort that would be nice since not everyday i felt like leaving the resort or cooking something. The grounds are extremely clean and the pool area is very nice and clean as well. My only issue was the uncomfortable bed and sofa bed. By the second night my back was killing me.
My family and i had a great time and i would surely go back in heart beat to this resort. Only concern i had and was disappointed with management is allowing a vendor to sale fake MK and Tory Birch merchandise. For a 4* hotel and a known chain this should not be allowed and accepted. After all its part of your image what vendors you allow into the resort to conduct business. And fake merchandise is not a classy thing. Thats just my 2 cents and personal opinion since i don't support knock off, and i hope that people are not being fooled by the vendor claiming the items to be authentic.

Room Tip: Bad Beds. Time for new updated mattresses and sofa beds.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank babyjames03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 4 February 2014
Thank you for taking the time to provide this feedback. We appreciate your kind words regarding our resort and staff. We’re glad you found our location convenient to area activities and shopping. We are sorry you had to spend even a minute of your vacation dealing with back pain from the unit bedding. Please rest assured we will address these concerns moving forward to avoid any future occurrences of this nature. It is important that each guest feels relaxed and comfortable while staying with us. We look forward to your next visit.
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Vernon, Canada
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 February 2014

This was our first stay at this resort. The grounds are beautiful especially at night. It is close to US 192 and many stores are within walking distance. The room was spacious and very comfortable. The staff was excellent and very helpful with a couple of situations that arose. The Florida weather did not cooperate but the resort had lots to offer. The pools are wonderful. Our complaint is that the kitchen and living room area was very dark as there was no lighting in that area. Other than that, I would stay here again.

Room Tip: Explore the area because there are several things hidden around the property.
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Green Features: This resort does much to reduce its footprint by recycling, towel exchanges, etc.
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muckleteo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 4 February 2014
Thank you for taking the time to provide this feedback. We appreciate your kind words regarding our resort grounds. It’s great to hear that our unit was fully accommodating. We also appreciate the feedback regarding the lighting in the kitchen area as we are always looking for ways to improve. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 February 2014

We have stayed at several different Marriott properties and would rather choose the Star Island as the staff are THE FRIENDLIEST and we feel so comfortable with the smaller, homier atmosphere. The king size bed and pillows are so comfortable; kitchen well appointed; clean rooms; meticulous upkeep of the grounds and pool. Scott provides great music at poolside and warmly welcomed us the 1st time we stayed here. All the staff greet you with a smile and provide the best customer service! We love to frequent the bar for Karaoke night! Dustin is THE best KJ and fosters a very positive atmosphere! We believe music is so important and we love his genuine heartfelt encouragement and support for all those that participate; young to elderly! He is such a wonderful person that we've had the privilege to meet! We've met people from all over the world that share our same thoughts. We sincerely hope that Star Island continues to provide their customers with the same stellar services that they've been providing for years. Kudos!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank W P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubWyndham, Social Media Team at Star Island Resort and Club, responded to this review, 3 February 2014
Hi Wendy,

Thank you for taking the time to provide this feedback. We appreciate your kind words regarding our friendly staff. We feel it is important to recognize when Count On Me service has been provided to our guests. We are glad you enjoyed your unit accommodations as well as Karaoke night. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Star Island Resort and Club

Property: Star Island Resort and Club
Address: 5000 Avenue of the Stars, Kissimmee, FL 34746-5310
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kissimmee
#5 Spa Hotel in Kissimmee
#7 Business Hotel in Kissimmee
#11 Top resorts Hotel in Kissimmee
#21 Family Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Star Island Resort and Club 3*
Number of rooms: 466
Official Description (provided by the hotel):
Star Island resort is a Mediterranean styled resort and spa located just minutes from all of central Florida's major attractions, while still offering the quiet relaxation of luxurious accommodations with a multitude of amenities and activities. Relax in one of our spacious suites or villas with all of the comforts of home. All units include a full kitchen or mini kitchen and our largest unit can sleep up to 8 of your family and friends. Amenities include water sports, tennis, driving range, basketball, supervised family and children's activities and so much more. Visit Star Island for your unique vacation experience. ... more   less 
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Also Known As:
Star Island Resort And Club Hotel Kissimmee
Star Island Hotel
Island Star
Star Island Resort Orlando
Fairfield Star Island Resort
Star Island Resort And Club Kissimmee, Florida

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