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“Beware of the Wyndam Tour Here”

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Star Island Resort and Club
Ranked #19 of 152 Hotels in Kissimmee
GreenLeadersSilver level
Lavon, Texas
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beware of the Wyndam Tour Here”
3 of 5 bubbles Reviewed 13 June 2014

Lodging and unit were great. We would suggest a bit lower tub edge for ease of entry for the A side unit.,as it is a bit tall for those with mobility issues, the B side had a walk in shower which was fine. Really nice employees very friendly. Quick response time to minor issues. Smoke detector battery, and ice maker.

My husband has been an owner for over 20 years so we have been on lots of the owner tours. But NEVER treated as poorly as at this one. We were asked to bring our guests to the tour..begged was more like it. We were called 4 times to be sure we were coming. Once there we were told to get our breakfast..stale pastry! And cold bagels. Not exactly breakfast. After the talk then we were told we would get the promised $100 gift card but our guests would not....Why? We all had the same paper work..we all listened to the same talk? The people offered instead $75 each in dining dough....mind you our paper work on both was $100 AMEX cards for each party. Not acceptable! And the rudeness of all employees was UNBELIEVABLE! When I snapped a photo of their supreme customer service to add to what I will be sending the Dept of Business Profesionals Regulations we were finally told we would receive the gift on our paperwork. By the way at the redemption place again they tryed to revert to dining dough...this was a horrible start to our vacation, and one I NEVER care to repeat! I was mortified for our guests! We were not even going to bring them for the tour but were asked to please bring them! This above process took nearly 4 HOURS! My husband also has brothers that are owners . And AGAIN Never on any of the tours in the many places we have stayed with Wyndam have we run into the rudeness of this one! Wyndam Shame on you, your employees and your club mgr! Not a visit to be proud of!

Room Tip: We were by the tennis courts. Very nice and quiet. Room was well stocked with towels, kitchen items...
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  • Stayed June 2014, travelled with family
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Helpful?
1 Thank ZDoyles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,213 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (560)
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English first
Louisville, KY
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

We have stayed at 3 condo/timeshare resorts in the Disney area this year, and Star Island is the nicest one at which we've stayed, by far.

We rented a 1 BR/1 BA condo through Armed Forces Vacation Club. The front desk did not have our reservation and the staff had never heard of AFVC, so I was glad I'd printed a copy of our reservation and confirmation. After some looking through their records, they put us in a unit in Building 24 (farthest back from the front building).

It was a very nice condo. It was clean and well-appointed. They had 2 flat-screen TVs that worked nicely. There was a DVD/VCR (!) combo player in the living room that did not work properly, but that was not a big deal. There was a washer/dryer combo in our unit that worked well. The full kitchen had a stove, microwave, full fridge and dishwasher, as well as a full complement of dishes, cookware and utensils. We've stayed at other condos where the kitchen stuff is worn out and junky, but that was not the case here. The bed was very comfortable and the jacuzzi tub was nice, too.

They provided housecleaning every day, including fresh towels, toiletries, trash bags and cleaning supplies. We've stayed in condos throughout Florida and have always received a "starter" set but was otherwise responsible for our own throughout the week. This was a nice surprise.

The facilities are very nice. The pool area is pretty, the hot tub works well and has a nice temperature, and there are lots of lounge chairs (no need to play the "towel game"). They have many activities onsite such as a driving range, water sports, tennis and miniature golf. The pool bar is nice and they have another bar for after-hours that does karoake. They have security at the front entrance, so we had a nice feeling of security.

The staff was very nice and super helpful throughout our stay, and check-out was a breeze.

With the exception of a small hiccup on check-in, our experience was outstanding, and we look forward to returning in the future.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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Helpful?
1 Thank PrayingColonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie T, Guest Relations Manager at Star Island Resort and Club, responded to this review, 13 June 2014
Greetings from Star Island Resort,

Thank you PrayingColonel, for the wonderful review. We are so happy to hear that you enjoyed your accommodations and activities at Star Island. We take great pride in our accommodations, activities and surrounding property for our guest. I am sorry to hear that you had a hiccup but happy to hear it was taken care of to your satisfaction.

I will pass this information on to our staff and look forward to your return.

Debbie Todd
dtodd@star-island.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucker, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 June 2014

We have been enjoying Star Island Resort for four years now and really appreciate all the planned activities-meals, games,Bingo,etc.
We especially appreciate an employee named Brittany Cordero who always has a smile, is willing to do anything you ask, or help in anyway. She always has a smile and is an asset to the resort.

Room Tip: Get a room in a building where there is an elevator
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Green Features: no smoking, recycling, local plants in garden, trees for shade, local foods
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank Fred V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie T, Guest Relations Manager at Star Island Resort and Club, responded to this review, 13 June 2014
Greetings from Star Island Resort,

Thank you so much for your wonderful review. We are very happy that you have been enjoying your stay at Star Island for the last 4 years. We take great pride in our accommodations and activities and really appreciate the kind words.

That was a very nice compliment to Brittany Cordero. I will pass this information on to Brittany Cordero and her manager.

Thank you again and we will look forward to seeing you again,

Debbie Todd
dtodd@star-island.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shelburn
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

We have been to this resort a quite few times and have really liked it. We have brought over a dozen family and friends with us on occasion, and they have all returned on their own. The grounds are so nice and neatly kept. Some of the units have been remodeled, but still have that older, style to them. They have nightly entertainment up in the outside loft which is fun. Pools are very nice and great access to water for young kids.

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
1 Thank SooJBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie T, Guest Relations Manager at Star Island Resort and Club, responded to this review, 11 June 2014
Greetings from Star Island Resort,

Thank you, SooJBee for the kind words. We are glad to hear you and your family members enjoyed your stay. Star Island takes great pride in our accommodations, activities and surrounding property. We get many good reviews about our entertainment in the upstairs Star Bar.

Again, thank you for reaching out and we look forward to your next visit.

Debbie Todd
contact info: dtodd@star-island.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, New Hampshire
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 9 June 2014 via mobile

This resort was a surprise. We have now stayed there three times. The upgrade to the suite side is worth it. A separate bedroom with king size. A large hot tub with pillars and mirrors. A walk in shower to die for! The kitchen is more than well equipped. And the dishwasher is a plus. We hit the Walmart super center that's right down the street and stocked ourselves for the week. Saved a ton of money that way and ate like kings. The balcony. The

  • Stayed February 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie T, Guest Relations Manager at Star Island Resort and Club, responded to this review, 10 June 2014
Greetings from Star Island Resort,

Thank you for this great feedback Laura. We are happy to hear you had a nice vacation again. We take great pride in our accommodations and activities on property for our guests to enjoy. We are in the perfect location with plenty of shopping and restaurants which sounds like you were especially happy with the shopping in the area.

Thank you again and we look forward to your fourth visit :)

Debbie Todd
contact info: dtodd@star-island.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 June 2014

This is our first time here the first we weren't disappointed we pay for our room with expedia and it wasn't what we ask for but thank to Sobiesky Toro we get what we really want we felt in love with the room he was really nice and really professional he fix everything I will coming back again for sure but this time directly with them thanks

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ariel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie T, Guest Relations Manager at Star Island Resort and Club, responded to this review, 10 June 2014
Greetings from Star Island Resort,

Thank you, Ariel for the kind words. We will share these with our staff and Sobiesky Toro. We are glad to hear you enjoyed your stay and was able to correct your reservation issue.

Again, thank you for reaching out and we look forward to your next visit.

Debbie Todd
contact info: dtodd@star-island.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Harcourt, Nigeria
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 June 2014

Star Island Resort & Club, is definitely the best of it's kind.It is so natural and luxurious.Right from the drive-in one begins to feels that one has actually come home.From Receptionists to porters,maintenance,shop keepers and other stuff are all very hospitable and friendly.Right in the center of Kissimmee where one can easily get access to any other part of Kissimmee and Orlando.I really enjoyed my stay and will stay there when next i visit Orlando.

Room Tip: I stayed on the 5th floor on the south side.Personally,i always prefer higher floors because that gi...
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Green Features: With regard to the environmental friendliness of the hotel,one only need to see for one's self.One will see how environment is maintain both naturally and artificially.
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ado S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie T, Guest Relations Manager at Star Island Resort and Club, responded to this review, 9 June 2014
Greetings from Star Island Resort,

Thank you, Ado for the kind words. We take great pride in our accommodations and activities at Star Island. We love when our guest express to us that they had a wonderful vacation. We will be happy to pass this information on to our employees in all of our departments.

Again, thank you for reaching out and we look forward to your next visit.

Debbie Todd
contact info: dtodd@star-island.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Star Island Resort and Club

Property: Star Island Resort and Club
Address: 5000 Avenue of the Stars, Kissimmee, FL 34746-5310
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kissimmee
#4 Spa Hotel in Kissimmee
#7 Business Hotel in Kissimmee
#9 Top resorts Hotel in Kissimmee
#21 Family Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Star Island Resort and Club 3*
Number of rooms: 466
Official Description (provided by the hotel):
Star Island resort is a Mediterranean styled resort and spa located just minutes from all of central Florida's major attractions, while still offering the quiet relaxation of luxurious accommodations with a multitude of amenities and activities. Relax in one of our spacious suites or villas with all of the comforts of home. All units include a full kitchen or mini kitchen and our largest unit can sleep up to 8 of your family and friends. Amenities include water sports, tennis, driving range, basketball, supervised family and children's activities and so much more. Visit Star Island for your unique vacation experience. ... more   less 
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Also Known As:
Star Island Resort And Club Hotel Kissimmee
Star Island Hotel
Island Star
Star Island Resort Orlando
Fairfield Star Island Resort
Star Island Resort And Club Kissimmee, Florida

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