My wife and I just returned today from a 3 night stay (room 333) and had several issues with this hotel. As with previous reviews the towel situation is a bit ridiculous. While we were out of our room the guy doing the laundry came into our room and took out our used towels but didn't replace them. I called them and he told me they were short on towels and if i needed some to contact the front desk. Housekeeping wouldn't make it to anywhere near our room for another few hours but by then I went down to the front desk to get replacement towels to which she didn't have enough to replace what was taken. We have stayed in over 100 hotels (long before trip advisor) and have never heard of that.
The second issue was our room safe. When we wanted to leave the room for the evening we realized the safe didn't have the battery installed. It was after hours when I notified the front desk so that wasn't their fault. What is their fault is someone should have been in charge to make sure everything is in working order. The next morning before breakfast (7:30am) I reminded the lady at the front desk about the safe. She said she would have it taken care of. 3 hours later after returning to the room we noticed the safe wasn't fixed. I called for a 3rd time and the lady told me they must have written down the wrong room #..Really!! 30 minutes later someone came and installed a battery. The battery was secured with duct tape and over the course of the next 2 days we had to keep pushing the battery in to get it to work.
The 3rd issue was with the tub fixtures. Both were extremely loose and looked as if they were about to break. In addition the handle to regulate the temperature kept turning…in both directions. You never got a comfortable setting and turning the water completely off was time consuming. I didn't mention that to the front desk because honestly the whole room needs an update.
What did we like about our stay…the bed was comfortable although the fitted sheet kept coming off the bed. The mini fridge and microwave were nice.
Their "laundry facilities" consisted of one washer and one dryer on the 2nd floor as directed by the front desk. If they had more then they didn't mention it. The cost was $2.50 per load. If you had plans to do laundry then I recommend one of the coin op laundry facilities on Vine less that 5 minutes away. Cheaper than at the hotel and of course you can do more than 1 load at a time.
They do have a fitness facility but we didn't use it because we have gym memberships at Planet Fitness less than a 3 minute drive away.
The breakfast room was just ok. We have been in smaller ones but I can see how people may consider that small with more people staying.
The front desk was nice but what I've noticed with every hotel is whether or not a member of management leave comments on our reviews. to me that shows caring and a willingness to correct what needs fixing. As of right now they haven't so do with that what you will. I saw this placed was ranked #47 out of 160 hotels in the area so that is why I didn't read too much into the absence of manager comments. I'm not sure how long this hotel is but my guess is the high ranking was based on early on reviews when things were new. Suffice it to say we won't be returning. I also want to mention our room wasn't one of the newer rooms.. Our t.v. wasn't a flat screen. This is 2014. Any questions please don't hesitate to ask.
- Official Description (provided by the hotel):
- Baymont Inn Kissimmee offers 130 Deluxe Guestrooms with Kitchenttes. All rates include complimentary daily deluxe continental breakfast and complimentary fresh baked chocolate chip cookies at check in (Mon-Thu). ... more less
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- Also Known As:
- Baymont Inn & Suites Kissimmee Hotel Kissimmee
- Baymont Inn Orlando
- Amerihost Inn Kissimmee
- Baymont Inn Kissimmee
- Kissimmee Baymont Inn
- Baymont Inn And Suites Kissimmee Florida