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“Room layout was very spacious and ideal for family of up to 8 people”

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The Palms Hotel and Villas
Ranked #90 of 154 Hotels in Kissimmee
Reviewed 4 August 2014

This was actually my second visit to this hotel and I love the fact that it was spacious and accommodated out children however there were a few things that could stand to be updated: the mattress on the sofa bed was busted on all corners and springy not much cushion luckily we had blankets of our own to make due and the mattress on one if the double beds almost flipped over on me when I sat on the end of the bed. I was a little skeptical about the cleanliness because when our baby walked around with her bare feet we noticed how filthy the bottom of her feet were once we picked her up and speaking if cleanliness I learned that the wristbands given to us during check in has to be given back and recycled and given to other guest because they are not cheap for the hotel to purchase, quoted by the front desk agent. During my last visit I wasn't made aware of that. The guest upstairs were extremely noisy. And the guest right next to us checked in just to have a birthday party for a bunch of kids..this is suppose to be a resort, am I right? Overall I couldn't beat the value for the amount of room and amenities needed and especially the location so I am happy about that part!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
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2  Thank tmkcurtis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palms3100, Front Office Manager at The Palms Hotel and Villas, responded to this reviewResponded 11 August 2014

Thank you for your patronage. There are several items that we are working on around the property. The do need updating and we are working on of those rooms now. It will take time for everything to be completed but we look forward to the outcome. Thank you so much for posting your review. All comments are appreciated.

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142 - 148 of 501 reviews

Reviewed 3 August 2014

The complex is very convenient to Disney World - less than 10 minute drive to Magic Kingdom. The location is quiet and at the end of Parkway off US 192. We rented 2 1BR units, with kitchenettes and sitting areas with 1 bath in each unit. The location does charge a resort fee of about $20 per night per unit - fee includes a hot breakfast for each member of the party, ground transportation to area attractions, and wifi, but is not able to be waived. Overall it was a nice place to stay and the staff was friendly and attentive to needs.

Room Tip: Even number rooms in each building complex are away from the parking areas. In building #1 the even...
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank wgm2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palms3100, Front Office Manager at The Palms Hotel and Villas, responded to this reviewResponded 11 August 2014

We are happy to hear you enjoyed your stay at our location. It is greatly appreciated that you took the time to post your review. It is not often that guest take the time to post the positive. Thank you again.

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Reviewed 26 July 2014

Words cannot explain how gross this hotel is! It should be condemned. I can't believe Disney considers this one of their properties. extremely disappointing! So many things are awful , I don't know where to start. Please, please do not book a room here!

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank tornadoes321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palms3100, Front Office Manager at The Palms Hotel and Villas, responded to this reviewResponded 11 August 2014

Please know this property is not owned or operated by Disney but is a Disney Good Neighbor Hotel. Not everyone expectations are the same and feel differently about where they book. We are sorry that you feel this was not up to your standards. But we thank you for taking the time post your comment whether good or bad.

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Reviewed 9 July 2014

This place was just simply awesome! They comfortably accommodated myself and 32 family members! Clean, friendly, courteous, and not expensive. The pool is very clean and safe. The service was impeccable. The food was great and delivery from surrounding restaurants was fast and fresh.

Room Tip: Ask for rooms facing the highway, you can see the fireworks from Disney at night.
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palms3100, Front Office Manager at The Palms Hotel and Villas, responded to this reviewResponded 13 July 2014

Thank you so much for your review. We love hearing that you and your family thoroughly enjoyed your stay at our property. The staff works hard to ensure our guest have a great stay.

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Reviewed 9 July 2014 via mobile

We booked this hotel after seeingbit on Trip Advisor and was given a room in the back of the compound backing the noisy highway. Very disappointed overall with bad condition of this place. Drove into the street, passed the other nice looking hotels on the street then pulled up in front this last 1. Even the pond was mucky with the fountain turned off. I don't know how few others gave good reviews!

The bad:
Overall run down and dirty
Windows facing highway don't close or lock properly
Noisy
Bathroom was just gross
- tub wont drain properly
-Tiles missing grout and shaking
-Shower curtain rod shaking
-Mold and raised paint in cornersbof bathroom floor
Microwave is from 1990: no turntable and door doesn't close tightly (dangerous)
Same w dishwasher: from 1990 and door slack and rickety
Couches are filthy
Carpet is filthy: black & dusty

Stayed: July 2014, travelled with family
2  Thank Marissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palms3100, Front Office Manager at The Palms Hotel and Villas, responded to this reviewResponded 13 July 2014

Thank you for posting your comments whether good or bad. It is displeasing to hear that your accommodations were not satisfactory. The rooms are outdated and it is a slow process but rooms are being worked on.

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Reviewed 3 July 2014 via mobile

This hotel often runs specials- we have stayed here many times without incident. There is a resort fee- however- they put out a full breakfast and have a hot coffee/tea station available at all times. The staff is very professional- the pool is a pool... No slides or fancy stuff but clean and open until 11:00. The main benefit of this hotel is that every room has a kitchen and a bedroom with the door -which is essential if you are traveling with children. The room was well appointed with dishes,ironing board and iron , 2 televisions and a small kitchen table. This is not a fancy or high-end place to stay, but it is completely serviceable and a good value for the money.

  • Stayed: June 2014
    • Value
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1  Thank Charlie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palms3100, Front Office Manager at The Palms Hotel and Villas, responded to this reviewResponded 13 July 2014

It was a pleasure to hear your enjoyed your stay and love the location. We also appreciate all comments posted in reviews. It is our goal to ensure our guest truly enjoy the getaway.

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Reviewed 29 June 2014

We thought the hotel was descent for the price. Customer service was amazing. Whatever we needed they were always on top of everything. They serve real free continental breakfast (hot).We enjoyed our stay and plan to stay next summer. I would recommend this hotel.

  • Stayed: June 2014
    • Value
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1  Thank sherylj239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palms3100, Front Office Manager at The Palms Hotel and Villas, responded to this reviewResponded 13 July 2014

Thank you for sharing your comments in regards to your stay at our property. We are pleased to know that your stay was enjoyable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palms Hotel and Villas

Address: 3100 Parkway Blvd, Kissimmee, FL 34747-4526
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Top resorts Hotel in Kissimmee
Price Range: £127 - £400 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Palms Hotel and Villas 3*
Number of rooms: 156
Official Description (provided by the hotel):
As an Walt Disney World Good Neighbor(R) Hotel, The Palms Hotel & Villas wants to be your home away from home. When traveling for business or pleasure, we offer the ultimate in convenience, comfort and value.The Palms Hotel and Villas offers great accommodations, where you will have everything you could possibly need during your stay. With 125 condominium style one and two bedroom suites, our hotel is the perfect fit for everyone's sleeping needs.Relax and unwind by our large crystal clear swimming pool, whirlpool, children's pool, sun deck, basketball court, game room, beautiful gazebo areas with picnic tables and gas grills. Wireless internet is available in all rooms. Deluxe Continental Breakfast and Scheduled Shuttle Service to Walt Disney World(R) Resort. These are just a few of the many features that will make your visit a memorable one. ... more   less 
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Also Known As:
Palms Hotel Kissimmee
The Palms Hotel And Villas Kissimmee, Florida
Palms Hotel Villas

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