We went to stay in Kissimmee FLA for the last week of August 2012 and were unfortunate enough under the advice of a not well informed travel agent to stay at this hotel. I was in a hurry so didn't do the appropriate research before going and trusted her.
We found the hotel in a pathetic, run down condition, with rude unhelpful staff. Granted it is only a 2 star but I wouldn't even give it that. Upon our late arrival, in the rain, we were given a room without a view (that being a view of a brick wall) and no bell hop help with the luggage, when I returned to complain she sneered at me and gave me a room on the second floor that faced the same brick wall one floor up. Finally the third room was bearable but smelled like moth balls and looked dirty. The rooms were grungy and smelled bad, carpet looked like it hadn't been shampooed in 10 years. There was supposed to be a small kitchenette with coffee maker but it only had a microwave from the 70's. There was no safe in the room and only sheer curtains which everyone could see you lying in your bed or otherwise. And every time you asked the front desk staff a question, you were treated like you were an imposition. And on top of all this there was some dude talking at you and trying to get you to buy something like time share from him every time you went to the front lobby. Needless to say we didn't stay long
- Official Description (provided by the hotel):
- Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more less
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- Also Known As:
- Seralago Hotel Kissimmee
- Seralago Kissimmee
- Seralago Hotel And Suites Kissimmee, Florida