Shower: 2 days with shower not draining & broke control handle - very disgusting & unsanitary. Noticed problem first night but was too late to call front desk. Reported problem first thing next morning and called during day while out to make sure fixed. Returned to room at 10:00 p.m. and problem not fixed. Called front desk and maintenance showed up at almost midnight, at which time I sent them away b/c we had all given up and went to bed. Came back next morning and finally got the shower fixed.
Bath Linens: We only had 4 wash cloths in our cottage. Upon checking in went to front desk and was told they were out. Next day requested again and still out. Finally on day 3 received 3 clean wash cloths. Not sufficient for 5 people
Worst Beds Ever: The beds had to be the most uncomfortable I have ever slept in. The pull out couch was a joke. You could feel every bar. Not able to be slept on at all.
Rude manager: Manager came to our cottage and asked me what the problem was. I went through the whole thing with him and he said is that all??? He asked if I had refused to be moved to a different cottage, which I had not. He never apologized, and then left and told me to come see him in the office later. When I went to see him he ended up giving me a 10% discount. Very poor customer service.
We have camped at Tropical Palms many times in years past. I'm not sure if I will ever return to this resort.
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- Also Known As:
- Tropical Palms Resort And Campground Hotel Kissimmee
- Tropical Palms Funresort Kissimmee
- Tropical Palm Fun Resort
- Kissimmee Tropical Palms
- Tropical Palm Resort Kissimmee
- Tropical Palms Resort And Campground Kissimmee, Florida