I was attracted by the cheap weekly rate posted on their sign while I was staying at another value chain motel nearby, and the Super 8 reputation (I have never stayed with them before). I called to inquire and received pleasant service over the telephone but was told they don't accept reservations and to come over. But when we went to check in, I should have trusted my instincts. Jasmine handed over the key so I could "go take a look at the room". The room was fine, basic and dirty with surface dirt (spots on walls), worn spots in the carpet, silver duct tape on the dented lampshades, but overall, clean enough to stay in. I agreed to take the room and prepaid for the week. But after two hours in the room, we could not stay anymore. People were selling drugs, using drugs, partying, hanging around, making noise, dogs running around uncontrolled... and this was at 2 p.m. I was scared to hang around until nighttime, especially because I was travelling with my young son. The phone in our room did not work to call to the front desk, and the door was very insecure and looked like it could be knocked in. People walked by our second floor room almost constantly and the room was not soundproof. I decided for our safety and my sanity, to check out early. Without even staying the night.
I went to the front desk to tell them we were leaving and request a refund - I offered to pay the one night rate and wanted the rest refunded. That's when Jasmine told me about their "no refunds, no exchanges" policy and pointed it out on the sales invoice I had signed. I have never heard of a hotel with this policy and told her I was leaving due to safety concerns but she wasn't budging. I called the next morning and spoke with the General Manager, Reginald, who reiterated their no refunds/no exchanges policy but would not reveal the owner's information so I could discuss the policy and my experience with them. So now I've had to go up the ladder to Super 8 corporate customer service and we'll see if I get a refund.
Don't make the same mistake as I did. There are excellent value options along Highway 192 in Kissimmee - this is not one of them, unless you are comfortable with public drug use, profanity, and other unmannerly (and illegal) behaviours, not to mention a managerial policy designed to grab your money and hang onto it, even if you are not pleased with their service. I will not be staying at ANY Super 8 again as long as this location exists as part of their chain.
PS. The lobby was filthy, there was no continental breakfast as advertised, and if you dare to drink their coffee, you are braver than I!
- Official Description (provided by the hotel):
- Conveniently located at the intersection of Highways 192 and 535. ... more less
- Also Known As:
- Super 8 Kissimmee
- Super Eight Kissimmee
- Super 8 Orlando Kissimmee
- Kissimmee Super 8
- Kissimmee Super Eight
- Star Motel At Lakeside Kissimmee, Florida