To Whom it may Concern, I recently stayed at your property Howard Johnson Enchanted Land located at 4985 W. Irlo Bronson Hwy., Hwy 192 / SR 535, Kissimmee, FL 34746 US Phone: (407) 396-4343 Fax: (407) 396-8998 from Monday June 23rd until Sunday June 29th. Upon our arrival we were assigned room 122. The room had 2 broken lamps, a broken towel rack in the bathroom and the television didn’t work properly and the channels that did didn’t line up with the channel guide that was hiding in a desk drawer. While we were out of the room(Tuesday) I called to make sure everything had been done. I was told by the front desk that there was no ticket generated, that nothing had been done. I asked a second time for the things that were wrong to be fixed and was assured that it would be. Upon our return that night the lamps were fixed and the tv was on but the towel rack was still broken. We called yet again(3 times now) and was told it would be done. Wednesday morning I saw the manager on duty and reminded her that the towel rack was still broken(4 times now)and was assured once again it would be done. We return to our room later that day only to find the towel rack still not fixed. I decided to take a shower. When I finished I could not hang my washcloth on the towel rack as it was still broken so I put it on the shower rod which broke off the wall slicing open my finger causing loss of blood and I also slipped in the tub from the shower curtain as well as being hit by the rod. My wife called the front desk whose only concern was the room not my condition-I am handicapped with 4 screws in my back. I am lucky to walk much less take a fall when if the rack had been fixed any of the 4 times prior to my accident I would have been okay with no loss of blood. I am still not convinced there is no damage to me and I am going to get checked out by my doctor soon. The front desk told her that the shower rod could not be fixed so we would be “upgraded” to another room and keys would be waiting at the front desk. I went to pick up the keys and also was told by staff we were being “upgraded” their words not mine. We were moved to room 126. The new room was no different than the first other than the fact there was a day bed which was smaller than the trundle bed in the first room.The new room was 4985 W. Irlo Bronson Hwy., Hwy 192 / SR 535, Kissimmee, FL 34746 US
Phone: (407) 396-4343 | Fax: (407) 396-8998 the same size and there was no visible sign of an upgrade. This was a move to placate us as the move was a lateral one. About 1am Thursday morning we were awakened by the sound of what I guess were water pipes making a noise loud enough to wake everyone in the room including my 9 year old daughter. My wife recorded the sound and took the matter once again to the front desk where they said they would come to look at it. By the time they decided to show up the noise stopped and the rest of the night was quiet. I emailed my concerns over this to Howard Johnson and Mary whom I assume is the general manager got ahold of us and told us we were never upgraded to begin with which means we were lied to by at least 3 of her staff. We were told we were being moved to a “Treehouse” room (room 109) and we would be “comped” one nights stay. We were never given a choice. From Thursday night until Sunday morning there was a constant stream of people near our door. Every morning there was a dog that barked for at least 4 hours from about 5am until about 9am. Then the pool partiers took over yelling and screaming until about midnight. It was the fireworks that exploded at our door on Saturday night that caused me to question our safety but we decided just to check out early and go home. On Wednesday of the next week (July 2nd) we got one nights compensation from Mary, still not enough to compensate for the trouble and lying we encountered.
- Official Description (provided by the hotel):
- Howard Johnson Enchanted Land has an outdoor pool, a spa tub, and a fitness center. Complimentary wireless Internet access is available in public areas. Additional amenities include complimentary newspapers in the lobby and a safe deposit box at the front desk. Guest parking is complimentary. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, TripOnline SA, Ctrip TA, Travel Republic (UK), Southall Travel, Priceline, Traveltool, S.L.U., getaroom.com, HotelQuickly and Cancelon so you can book your Howard Johnson Enchanted Land Hotel Kissimmee FL reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Howard Johnson Enchanted Land Hotel Kissimmee FL Florida
- Kissimmee Howard Johnson
- Howard Johnson Kissimmee