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“Great place to stay”

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Comfort Suites Maingate East
Ranked #4 of 152 Hotels in Kissimmee
Certificate of Excellence
gosport
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great place to stay”
Reviewed 15 November 2013 via mobile

Have checked out this morning after a stay of 12 nights! Do not have any complaints at all about this hotel. Staff were always pleasant and helpful and rooms clean and comfortable. It was always a great surprise to us each evening when we returned to our room as to see if we would have a towel animal on our bed or how many different ways can pillows be arranged?
If there was a down side it was the fire alarm going off at 2.15am and the whole hotel had to evacuate. But staff were on hand giving out blankets if you wanted on. There is a good range of dishes at breakfast, maybe not always to our taste but there was enough choice that we did not go hungry.
Would return to this hotel again and think it has a great location next to old town.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank nitandste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (357)
Date | Rating
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English first
Central Florida, Florida
Level 6 Contributor
200 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 10 November 2013

We been in this hotel 3 already and it was a great experience. After our first stay they send us membership card and they always upgrade our room since then with out additional charge..

What we lije about this hotel?

1. Location walking distance from old town where you can have a great night out lots of bars, lots od restaurants, lots of souvenir shops, and of course rides forchildreen but im such a chicken so we never tried one.

2. Shuttle service for disney land

3.huge room can accomadate 4 or more people during our second stay (aug 2013) we brought 2 teen age daughter of my hubby and they are comfortable staying in the convertible chair to bed in the living room.

4.big bathroom with 2 sinks

5. Nice kitchen set up( microwave , coffee maker and. Refrigerator).

6. Colorful lobby with friendly stuff.

7. With complimentary break fast during our 2nd stay we tried it and we dont really like it so we didnt try during our last trip but dont get me wrong they a lot of food every one has its preference.

8. Nice bar set up by the pool.

9. We always have nice view to our room faving the old town.

Room Tip: If youre going to disland and wanted a cheaper hotel well this hotel is for you disland hotel are ti...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dianne_tjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, SC
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 November 2013

Wednesday, October 16th
After traveling for about 8 hours on the road with sons aged 7, 4, and 2, I was ecstatic to finally reach our destination of Comfort Suites at midnight. My excitement was short lived once I approached the check-in desk. Being the only guest needing assistance at the desk and after patiently waiting for 10 seconds, ROSIE had not addressed my presence at all and seemed more concerned with typing into the computer that I'm standing directly behind. My response to her: "If I'm invisible to you, can you please find someone who will assist me?" Rosie's response: "I was waiting for you to say something to me." (What tha ...!!?) Boy, did Rosie receive a 2 min. course on Customer Service from me!! I was livid!! When I was done, her attitude and responses were more positive and pleasant during the remainder of my check-in process.

Having gone through such an ordeal at check-in, the rest of our stay was wonderful!! They had me at the FREE breakfast buffet at $79/night via bookit.com. We visited Universal Studios and Sea World using the free shuttle service. The bus drivers were very helpful and also bilingual; I may have heard them speak 4 different languages. Overall, we had a great time and will definitely revisit Comfort Suites.

Oh, there's one more thing ... a food delivery service flyer was delivered underneath our door. It came at a time when my husband and I were finalizing our dinner plans. My husband reviewed the flyer and we considered ordering a family offer, but I'm so thankful my husband became suspicious of the restaurant. The flyer contained no address, so he went online and up came several red scam alerts. Future guests be aware; I've included a picture of the flyer for your viewing!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank LeavingTheMetro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this review, 12 November 2013
First let me apologize for our poor service at check-in as our hotel believes in customer service and this matter will be reviewed. I can fully identify that after such a lengthy traveling day with young children all you wanted was an easy check-in and then rest.

I am glad that after the check-in problem you had a pleasant stay and you will revisit.

Thank you for choosing our hotel and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ness Ziona, Israel
Level 5 Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 November 2013

This is our 2nd time here.first time was 5 years ago. On that time this hotel used to be no. 1 in Kissimmee. Now (according to ta) it is only 7th. I can tell why. Don't get me wrong.it is still a great hotel, great front desk, good breakfast and the winning location. We took the new decorated room (big room divided to 2 areas, flat tv, microwave, ref.). The room was good. The wifi in the room (722) was awful. Actually in our whole trip this was the lousiest wifi. Too bad. In the past they used to give the guests a welcome kit - no more. They sell tickets to main attractions at the hotel, but unless you take the promotion kit (which will save you a lot of money) - the prices are higher than it he gate price due to the commission you pay here. In room safes are provided but you should pay extra $$$ for that. Overall it is a great hotel and the price is just fine. Go for it.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tomersp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this review, 12 November 2013
Thank you for choosing our hotel for your recent stay in our area. You mentioned you had stayed previously and we had fallen down in some areas from your last stay.

I apologize for the wifi not working properly and will find out why. We still do give out welcome back baskets (and I don't like to use this excuse) but we upgraded our computer system about 2 years ago and lost a lot of guest history.

Thank you again for staying with us and taking the time to comment on your stay as it helps us to be a better hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barefoot Bay, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 November 2013

Well...the reviews are true, this really is a great place to stay while visiting Disney. Got a great rate by paying in advance, large room with a separate sitting area, love seat, table and chairs. There is a wet bar, upper cabinets, microwave and small refrigerator that holds a lot. The beds were very comfortable with 4 pillows each, very comfy. The bathroom is spacious. Room was quiet, saw kids about but didn't hear a peep. The best thing about this hotel is the large pool area, BIG clean pool and a jacuzzi hidden by some lovely palms, truly gives the feeling of being on vacation, great after a long day on your feet. The breakfast was plentiful, fresh fruit, cereals, oatmeal, some hot items, more than enough. And finally the staff, Conrad, this one is for you, thank you for your courtesy you made us feel welcome, and we will be back.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TravelsByRita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this review, 12 November 2013
Thank you for choosing our hotel for your recent stay in our area and taking the time to compose such positive comments about our facility.

We're glad you particularly enjoyed our pool area and mentioning Conroy for his positive and friendly attitude.

Once again thanks for staying and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level 4 Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 4 November 2013

First time in USA and had a fantastic stay. Warm welcome when we arrived after a very long flight. The rooms are large and spacious. Hotel is clean. Complimentary breakfast a nice touch, waffles, cereal, toast, ham or sausage, scrambled egg and fruit. As we did not bother with car hire we found the free shuttle bus to the parks very good. There were 2 departures and returns a day to and from Magic Kingdom and 1 departure and return a day to and from Universal and SeaWorld. The coach drivers on the shuttle services were very helpful making sure people got on right coach and telling people if there were any changes to the Disney Parks schedule or bus schedule. On the nights where we came back from a long day and could not be bothered to go out the bar was very good serving drinks and a selection of food, with pleasant staff. All in all a great base for a busy holiday at the theme parks.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sophie13_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this review, 6 November 2013
Thank you for choosing our hotel for your first stay in the USA. I see by your comments you had an enjoyable holiday visiting the attractions and still had time for some relaxation.

Thank you also for taking the time to write such positive commentary about our hotel staff, breakfast and other amenites offered.

We look forward to seeing you again on your next trip here.
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London, England, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 October 2013

Hi there,

We stayed at the Comfort Suites Maingate East this October (2013) from the 2-16th, right before it got busy for the holidays and Halloween.

The hotel is in a great location, just behind Old Town and Fun Spot USA which is great for things to do when you're not at Disney World or one of the other theme parks.

The hotel itself is in good condition and is very clean. The rooms are comfortable but like most hotels in busy resorts are in need of a style update (Important to note that this is my personal opinion on taste) The Hotel offers complimentary breakfast every morning offering a variety of foods. (eggs, some kind of meat, cereals, waffles etc) Most of it wasn't to my tastes and there wasn't many healthy options besides bananas and apples. There is also a pool bar which opens in the afternoon and serves snacks (chrisps) and junk food and drinks of all varieties. The only down side about the pool bar I must note is it only opens at 3pm which sucks if you don't want to walk out to Old Town and are hungry at 1pm (Like me...lazy on holiday)

Other things:
There is a small shop which sells drinks, snacks, sun screen, shorts etc
There is also a on site attraction ticket agent and there are free shuttles to the parks too.

Down side:
Although your room has a kitchenette with microwave, fridge and sink THERE ARE NO CUPS, PLATES, BOWLS OR CUTLERY. which I found VERY irritating. (I am only 27yrs old but I like my morning cup of tea in a mug NOT a bloody plastic cup!)
Walls are paper thin to the hallway- If you're a light sleeper, noisy people heading down to breakfast will annoy you.
The lifts are very slow coming up to the floors (important to note that I stayed on the 2nd floor so walked up most times)
Hotel attracts travel groups of kids (largely due to the free breakfast I'd say)

Overall:
Its a great location, just 15 mins or so away from the Disney parks. The Lynx Bus stops just at the front of Old Town so you can use the public transport system easily without getting lost (virtually impossible to do when you can see Old Towns A-frame from a mile away!)
So many restaurants and attraction on your door step so you wont get bored or have to go far for entertainment or shopping.

Generally, you get what you pay for here. It was great for us. I would stay again for the location.

Room Tip: Choose rooms on lower floors so you avoid the slow elevators. Rooms on the front side view the car p...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chell572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites Maingate East

Property: Comfort Suites Maingate East
Address: 2775 Florida Plaza Blvd, Kissimmee, FL 34746-4701
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kissimmee
#6 Romantic Hotel in Kissimmee
#9 Business Hotel in Kissimmee
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Suites Maingate East 3*
Number of rooms: 198
Official Description (provided by the hotel):
This newly renovated Three Diamond AAA hotel is located just 2 miles from the Walt Disney World Resort and is a Disney Good Neighbor Hotel. Enjoy the great amenities at this hotel in Kissimmee like flat screen TV's, quad charging stations, complimentary wifi and deluxe hot & cold buffet breakfast as well as the complimentary scheduled shuttle to all major Orlando theme parks. Relax by the outdoor pool or whirlpool spa any time day or night, or have a drink at Barracuda Bart’s poolside bar. The hotel is practically adjacent to Old Town & Fun Spot and close to Osceola County Softball fields, Osceola Heritage Park, Silver Spurs Arena and Disney ESPN Wide World of Sports. Parking is ample and free and there is never a resort fee. Bring the family to Comfort Suites Maingate East where great memories are made! ... more   less 
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Also Known As:
Comfort Suites Maingate East Hotel Kissimmee
Comfort Suites Kissimmee
Comfort Maingate East
Kissimmee Comfort Suites
Comfort Suites Maingate East Kissimmee, Florida

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