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Comfort Suites Maingate East
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Reviews (2,175)
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882 - 887 of 2,175 reviews
Reviewed 28 January 2014

We have just returned from a 15 night stay at this hotel and i must say what a pleasant stay it was. Having followed the reviews for several months before our arrival,we were hoping everything was going to be up to our expectations.

The suite was large and the bed was very comfortable. Housekeeping was superb, keeping the suite clean and well stocked with coffee and toiletries.

Having read on here that the breakfasts were awesome and one person stating it was fit for a king, what a disappointment. I doubt a king would want to eat using paper plates and plastic cutlery. Limited choice too. Ok if you are on a budget but we love our American breakfasts and with a huge choice of restaurants nearby we ate out.

The other reason for scoring a 4 overall, though we would score the suite a 5, is the noise from Old Town. We had special instructions on our booking that we wanted a quiet room on a high floor and that our holiday was for a special Birthday and retirement so Virgin asked if there was anything special the hotel could do. We were given a room facing Old Town on the 4th floor. The lady at check in said there were no high floor rooms available but there may be later into our holiday so we could move if we wanted to. Once we are settled into a room we do not want to move everything so we did not enquire if another room was available later into the holiday and we were never offered one either.Old Town have events on 4 nights out of 7so be prepared for some noise if you are put in the front of the hotel. We had noisy guests on some evenings returning from the parks which i must say is not the hotels fault at all,just the inconsiderate people who have no thought for other guests,but you seem to get this at any hotel. People complain about the lifts here but we had no problem at all and sometimes we would use the stairs just for exercise after all that yummy food in Orlando. Overall we loved this hotel and would not hesitate to use it again,give it a try,i am sure you will enjoy it!

Stayed: January 2014, travelled as a couple
2  Thank GandMFisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 29 January 2014

Thank you for choosing our hotel for your recent 15 day vacation. Appreciate your candidness in evaluating our hotel and amenities.

I have copied my Assistant Manager regarding why you were'nt contacted for a potential room change as you should have been given the option to move if you so desired.

Also, thank you for recommending our hotel to others and we hope to be your hotel of choice on your next holiday to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

Checked into this hotel pre and post cruise on carnival. Perks:
- large rooms
- clean rooms
- good location next to old town
- pool, hot tub, on site bar and food
- early check in available
- friendly staff

Drawbacks:
- rooms smell a little musty
- elevators SLOW!
- careful on who you speak to about attractions; one is a timeshare presentation for vacation villages- this is at least4 hours with lunch
- contract with a tour company for a taxi which cost us $7 more than a mears

Stayed: January 2014, travelled as a couple
1  Thank Sarah154960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 28 January 2014

Thank you for choosing our hotel for your recent stay in our area. We appreciate your comments as regards listing Perks and Drawbacks of our facility.

I am glad there were a lot more Perks than Drawbacks. I have copied my Head Housekeeper on your comments and hilited the room odor issue you mentioned for her follow-up with our suite inspectors.

Once again thank you for staying and we hope to see you again.

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Reviewed 23 January 2014

We are Disney Seasonal Pass holders, so needless to say, we go quite a bit. If we don't stay at a Disney Hotel we always stay here. Tried a couple of other places but ALWAYS come back here. Never again try someplace else. Room always very nice, sometimes even an upgrade. Nice pool bar. Back off of US192 makes it better. Not so loud, but close to everything. Plan to go back in May to stay again. Would very highly recommend!

  • Stayed: November 2013, travelled as a couple
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3  Thank Joan3305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 27 January 2014

Thank you for choosing our hotel again for your recent stay in our area. We truly appreciate the loyalty you show to our hotel.

Also thank you for the positive commentary you wrote about our hotel and for recommending our hotel to others.

We look forward to your next stay with us in May!

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Reviewed 21 January 2014

stayed here awaiting a time share presentation,great helpfull staff,luxurious room,and stunning ammenities,would like to go back anytime.great location for visiting sites and restaurants in the area.The breakfast is very good and everything is in abundance.

Room Tip: overlooking pool great view
  • Stayed: May 2013, travelled as a couple
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2  Thank bikergordy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

What can I say - yet again another fantastic stay at this hotel. We previously visited the Comfort Suites Maingate East in 2010 and going from the great experience we gained from that previous visit, we were looking forward to this trip.

The hotel is easy to find, yet tucked away from the hustle and bustle of the main road. Many local shops and restaurants are within an easy walking distance - and the main attractions to Orlando are only a few minutes drive away. If you fancied a night closer to the hotel - you are easily located behind Old Town with shops, restaurants and attractions to cater for a wide age and audience. The hotel is also a stones throw away from a mini-golf pitch.

Back to the hotel though - we both commented on how humble and welcoming the hotel is and the staff really make you feel relaxed and welcomed to the hotel. All the staff will go out of their way to help you and you're always greeted after a busy day out and about with a friendly smile. One of the managers - Conroy is a valued member of the team/family at Comfort Suites Maingate East - a genuine, honest and caring chap.

The room was perfect - as per usual. It was clean, comfortable and inviting. The room provides all the facilities you could possibly need - Panasonic TV, WiFi, iPod/iPad connection and ample amount of sockets to charge up your holiday electronics. There is also a Kitchenette area - with sink, fridge/freezer and coffee making facilities. The bed is amazing and if I could of fitted it within my baggage, it would be coming back with me. The linen was clean, crisp and the pillow menu is great. The rooms cleanliness is a fantastic promotion to the care and attention that the team at Comfort Suites pay to their hotel.

The facilities offered at the hotel is ample for what you need to do whilst on vacation. The Gym was always clean, fresh smelling and good all-round equipment to use. The Pool area was always clean, in fact - I would challenge anyone to find a spot of mess within the hotel. Attention to detail and presentation is paramount and obviously a value that Comfort Suites Maingate East upholds. The Pool and Hot-tub is a welcoming sight after a manic day and you can easily relax on poolside and unwind.

A complementary breakfast buffet was offered each morning - and this was a great start to your day. The food was always fresh and replenished frequently. Each day had a different variety of hot food for you to choose from. There was also a selection of fresh fruit, cereals and breads. The waffles were also a great start to your day.

I would fully recommend the Comfort Suites Maingate East. This hotel is one of the most humbling and welcoming hotels we have stayed in. We cannot wait until the next visit to the hotel and were genuinely saddened in leaving the hotel to return home.

Thank you for a great stay and making us feel welcomed.

  • Stayed: January 2014, travelled as a couple
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7  Thank Alex_Richtea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 27 January 2014

Thank you for selecting our hotel again for your recent stay and for the very gracious comments about our hotel and staff.

We also truly appreciate the fact that you are a loyal customer of our hotel.

Once again thank you for the fine commentary and we'll strive to maintain the confidence you have expressed in our staff and hotel.

Hope to see you again soon!

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