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Comfort Suites Maingate East
Ranked #4 of 154 Hotels in Kissimmee
Certificate of Excellence
Reviewed 21 May 2014

We have just returned from a three week stay in this hotel using it has a base to visit all the parks and travel further afield driving almost 1300 miles visiting Kennedy, Homosassa, Busch Gardens etc. The location is perfect making it very easy to get to all the attractions. We always ask for a high floor room facing Old Town has you can see for miles in the distance the Epcot Ball, Tower of Terror, Blizzard Beach, Everest and all the Disney fireworks. The rooms are large, well equipt and cleaned meticulously every day. The free breakfast is great to start your day served from 7am which means you can easily get to the parks for opening time. If you are visiting from the UK like us you will love the sausage links and patties, oh and try the apple jelly on your toast its lovely. The pool is nice, its kept very clean and there are plenty of places in the sun and the shade to lounge around. I will continue to use this hotel for as long has I visit the Orlando area.

Room Tip: High rooms facing Old Town offer great views but you may have to wait a while somtimes for the lift...
  • Stayed: May 2014, travelled as a couple
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4  Thank Ray29757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 23 May 2014

Thank you for choosing our hotel for your recent three week holiday and taking the time to post comments on Trip Advisor.

Glad our central location sufficed for all your 1300 miles of travel. Appreciate the positive feedback about our rooms, pool area and complimentary breakfast.

The best compliment given was that you would stay with us again.

Hope to see you soon.

Bob Schafer, General Manager

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Reviewed 20 May 2014

Okay, I'm sure you're saying that can't be right but let me tell you that for us, it is. My husband has been staying in this hotel since the early 90's when he used to vacation in Florida from Iowa. He moved here in 2001, we ,met in 2003 and have been coming here as a family ever since. So we are talking 20+ years of this hotel for a review so you can't go wrong. Yes, we live here and we still go to Orlando for our vacations, or sometimes just because we have the same night off of work and need a nighttime getaway. We tried the lesser costly hotels ONCE ($35-50) and said, "Nope, no way ever again" We even recently stayed a couple of nights at Disney Resort Hotels (Art of Animation once and All-Star Movies one once). Don't get me wrong. The outer exterior of these two hotels is phenomenal. You will never, ever see anything like it. THAT is the only thing, however, that is worth the $99 per night we paid (and we only paid that because we have a Florida Resident Discount - normally it is around $150 OFF-season. Once we step inside the hotel room itself, it reminded us of the cheap $35-$50 hotel room we stayed in with the only difference being it had Disney decals on the wall. Kind of cute but seriously? You're not paying for the room. You're paying for the exterior. (And no, the beds were not comfortable, either).

So let's move to Comfort Suites and why, no matter what hotel we "try", we always come back to Maingate East. Plenty of parking, the grounds are very well kept, and of course it has very, VERY friendly staff (my husband can seem like he is a little rough around the edges but is quite the opposite and they never, ever take him the wrong way or give an attitude back to him (yeah, some places do because they don't take the moment or two to see he is just a "dry sense of humor/manner of speaking" sort of guy. Seriously, this staff is GREAT! Okay, moving on past the GREAT staff (yeah, this is very rare so I said it again), the hotel is always clean and in great condition. It has a beautiful outdoor swimming pool area and a separate spa/hot tub area and a young child's pool-type play area, and inside it has a gym/workout room and a game room for the kids (plus the oh so handy "mini convenience store". The rooms themselves are always clean and ready for you to "move in". Refrigerator, microwave, tv with cable, and the VERY important coffee maker is also there for you. Also there are plenty of outlets everywhere for your techno-gadgets. Some rooms have a normal bathtub and others have the very spacious and cozy bath-cuzzi I call it. The beds are soooo comfortable that I try shoving one in my suitcase to bring home with me. I haven't succeeded at this yet :) Every morning a hot and cold breakfast bar is ready for you (healthy fruit and yogurt/ cereal and toast or bagel/or go for the meat and eggs kind of breakfast. This is included in your room price so it is nice. The hotel itself is also very conveniently located to all four Disney Parks, Universal/Islands of Adventure, local shopping (even Walmart) and restaurants (fast food to nice sit downs), and right across the street is Old Town shopping and a few fun rides for the kids as well as Fun Spot which is fun for everyone. And if you are looking for quiet? You cannot hear through the walls or doors. (We've stayed a long time ago at the hotels on site at Universal and the walls were so thin, it was horrible - and those rooms cost $300 a night. We don't stay there anymore).

Also, If you have any trouble with the room itself like a stopped up drain? They take care of it right away.

We simply cannot say enough nice things about this hotel. We have never had one single problem that would cause us to say anything negative about it. So whether my husband and I just need a night away when we are both off of work or we take our son and go for a family vacation, this is our hotel. You will be happy making it yours too :)

And once again, THE STAFF IS GREAT!!! (Oh, they also have housekeeping, but we never ask them for anything. I am just not comfortable asking someone to clean up behind me on a daily basis and always make sure the room is as clean as I can make it for them when we check out. However, as we pass them in the hallways from time to time, they are wonderful and pleasant, as are the maintenance and kitchen staff. GREAT STAFF!!!

Room Tip: The rooms right across from the elevators do not have rugs so you can hear rolling luggage from time...
  • Stayed: May 2014, travelled with family
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7  Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 23 May 2014

Thank you so much for being a loyal guest of our hotel for all these years and for posting such detailed commentary about our hotel for future travelers.

Appreciate the positive comments about our staff, rooms, pool area and complimentary breakfast etc.

Once again thank you for being a loyal guest of our hotel and we look forward to serving you again.

Bob Schafer, General Manager

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Reviewed 20 May 2014

My husband and I have stood at this same exact hotel three times since May of 2012. The first stay was wonderful (Lovely updated room, very clean, great breakfast, great pool area and bar), the second stay was average at best (the room was older and a mix of whatever the hotel had left- uncomfortable and itchy blankets, kinda smelled like old cigarette smoke), and this last stay was great overall.

Pros:
-This hotel is remarkably clean- not as much as a hair or ant have we ever seen in any of our stays there.
-The more updated rooms are very nice- so request one of those.
-Comfy beds and pillows.
-Bar serves yummy cocktails and they give coupons at check-in. (Try the Mango Tango!)
-Breakfast is totally awesome EVERY day: Hot scrambled eggs, hard boiled eggs, yogurt, muffins, juices, coffees, teas, different types of breads, waffles, and some kind of meat, biscuits and gravy.
-Pool area is 24 hours, very ample, lots of chairs to lounge and many towels for use. Nice hidden hot tub.
-Free Wifi
-Awesome location! It really doesn't get any better than this- right in the midst of restaurants for every picky eater, fun amusement activities and a short drive from Disney theme parks.

Cons:
-Only two elevators and seven floors. It can get a bit hairy trying to wait for an elevator.
-We had an issue with the AC in our room and called the front desk. We were told they were sending someone up and never did. Luckily it started working correctly eventually. I figure they knew we were coming, so why didn't they turn the AC on?

Overall- We cant imagine staying anywhere else. Every stay has been worth it. We would highly recommend and can't wait to come back.

  • Stayed: May 2014, travelled with family
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4  Thank Stephy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 21 May 2014

Thank you for staying with us again on your recent trip to our area. We truly appreciate your loyalty to our hotel and hope we will continue to be your hotel of choice.

Appreciate your detailed posting as regards your pros and cons of our facility. Specifically, thanks for mentioning our cleanliness, complimentary breakfast buffet and pool area. I will copy maintenance as regards your comment about the a/c issue not being followed-up on.

Finally thank you for recommending our hotel to others and we look forward to seeing you again soon.

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Reviewed 19 May 2014

We were thrilled with our hotel choice! This was our first trip to Disney, so we were a bit hesitant to outside of Disney. We booked a 1 bedroom suite which was perfect for our family of 4. My husband & I had a private bedroom, the girls had their own space (and television). The room was clean, comfortable, quiet, and spacious. We absolutely enjoyed relaxing in the pool and hot tub (open 24 hours) after the long days at Disney! The money we saved was bonus!! We would not hesitate to stay at this hotel during our next Disney vacation!

Room Tip: 1 Bedroom Suites are great for families!
  • Stayed: May 2014, travelled with family
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4  Thank wildwestmoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 21 May 2014

Thank you for choosing our hotel for your recent trip to Disney World and taknig the time to post commentary about your visit. We're pleased our facility met your accomodation needs.

Appreciate your positve comments about our rooms and that you had time to relax at our pool area.

Best compliment is that you would stay with us again.

Hope to see you soon.

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Reviewed 18 May 2014

We wanted a hotel for a one night stopover and a friend recommended the Comfort Suites. Arrived around 4.30 direct from the airport and were pleasantly greeted at the desk. Quickly sorted and up to a room on be 4th floor. Spacious, clean and tidy room with King bed looking towards Old Town. Good choice of pillows on the bed which turned out to be a bit soft for us, but a minor inconvenience. This being a Sunday Old Town started to come alive and although we could hear some music it was not disturbing at all.

Breakfast is provided in the room rate and the breakfast room is large, airy and clean with a reasonable choice of items, although the hot choice was limited. All in all a good choice for an overnight.

  • Stayed: May 2014, travelled as a couple
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3  Thank ProudCestrian60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 21 May 2014

Thank you for choosing our hotel for your recent overnight stay in our area.

Glad to see you were pleased with your choice for accomodations and partook of our complimentary breakfast.

Hope to see you again.

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Reviewed 18 May 2014

Just got back from Disney. Stayed at the Comfort Suites and it was very nice. Right next to Old Town and lots of souvenir shops and restaurants. Very convenient and close to the Theme Parks. The staff was very accommodating and gave us everything we asked for. The room was clean and comfortable even though there were 4 of us in the room. The free breakfast was nice and a real money saver. Thanks for everything.

  • Stayed: May 2014, travelled with family
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3  Thank rd827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 21 May 2014

Thank you for choosing our hotel for your recent trip to Disney World.

Appreciate your positive feedback about our cleanliness, staff and complimentary breakfast buffet. Also thanks for mentioning our central location to the theme parks and shops and restaurants near by.

Hope to see you again soon.

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Reviewed 18 May 2014

My husband and I stayed for one night at the Comfort Inn Suites at Maingate East in Kissimmee Florida (April 16th-17th). What started out very good soon, We have to say, soon turned into an absolute nightmare. We booked a regular room but the receptionist gave us an complimentary upgrade to the executive suite. We were pretty happy at the beginning. We entered the suite and at first sight everything seemed to be in good condition. The suite was quite spacious, including a bedroom, a living room, a big bathroom and a small kitchen. Then my husband suddenly found a few cockroaches by the sink. After having detected these cockroaches in the executive suite we instantly complained about it to another receptionist. She gave us a new room and apologized for any inconvenience.
After having changed to the other room, we did some grocery shopping close by. While we were in the supermarket we both felt somehow itchy all over our bodies but we thought that this must have been psychologically due to the cockroaches earlier. So we thought nothing about it.
After having returned home we both had severe itching again. This time this wasn’t just imagination, both of us had tons of little bites all over our lower bodies.
Besides feeling very uncomfortable, we had to treat all our bags and clothes with bug-spray, clean everything not knowing if we didn’t miss on some of these bugs and carrying them back home. A complete disaster.
The staff was quite nice but if we would have known that cockroaches lived underneath the kitchen sink and bedbugs on the floor and probably all the fabric in all of these rooms, we would have preferred a simple but clean campground instead.
Due to all the inconveniences we had and still have with all these bites not knowing if we carried these bugs home with us....
The hotel told us we should give them our number... the wanted to call us... They never did.

We contacted our tour operator "otel.com". They told us they will try to get in touch with the hotel.
After two weeks we got a response.
Otel.com told us: "Kindly be advised that after reviewing this case with the hotel, we have not received a proper explanation. Because of that we have finally decided to apply a 15% discount of the total reservation´s cost in order to achieve your satisfaction and compensate you."
15 % discount...
We can't understand why potential future customers get treated like this.
After all. Never again with Comfort Suites Maingate East in Kissimmee and otel.com

  • Stayed: April 2014, travelled as a couple
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16  Thank Zahntiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesFL, General Manager at Comfort Suites Maingate East, responded to this reviewResponded 21 May 2014

Please accept my apology for the room conditions you encountered during your stay and our not contacting you in a timely manner.

I understand my Assistant General Manager has been in contact with the agency that booked your room and a response should have been made by now.

Once again I apologize for what happened.

Bob Schafer, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Maingate East

Address: 2775 Florida Plaza Blvd, Kissimmee, FL 34746-4701
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kissimmee
#6 Romantic Hotel in Kissimmee
#9 Business Hotel in Kissimmee
#10 Best Value Hotel in Kissimmee
Price Range: £64 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Maingate East 3*
Number of rooms: 198
Official Description (provided by the hotel):
This newly renovated Three Diamond AAA hotel is located just 2 miles from the Walt Disney World Resort and is a Disney Good Neighbor Hotel. Enjoy the great amenities at this hotel in Kissimmee like flat screen TV's, quad charging stations, complimentary wifi and deluxe hot & cold buffet breakfast as well as the complimentary scheduled shuttle to all major Orlando theme parks. Relax by the outdoor pool or whirlpool spa any time day or night, or have a drink at Barracuda Bart’s poolside bar. The hotel is practically adjacent to Old Town & Fun Spot and close to Osceola County Softball fields, Osceola Heritage Park, Silver Spurs Arena and Disney ESPN Wide World of Sports. Parking is ample and free and there is never a resort fee. Bring the family to Comfort Suites Maingate East where great memories are made! ... more   less 
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Also Known As:
Comfort Suites Maingate East Hotel Kissimmee
Comfort Suites Kissimmee
Comfort Maingate East
Kissimmee Comfort Suites
Comfort Suites Maingate East Kissimmee, Florida

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