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Reviewed 18 June 2013

We are Priority Club Platinum Rewards Members and stay in A LOT of Holiday Inn Express's but this one was really a disappointment.
Check-in was easy and the friendly reservationist directed us to our room. Our room was hit-or-miss. The toliet was not clean with dried urine stains and hair. The nightstands, lamps, and dresser were VERY dusty. The bed was flat and uncomfortable. The wooden doors to the room had openings on all sides so light from the hallway came through. The sheets were clean and other than the disgusting toliet, the other parts of the bathroom were spotless. Did I mention that after finding the half-clean room, there was also an envelope from the cleaning person (Wendy) for a gratuity?
The air-conditioning did have that "Old Mold" smell and I found it difficult to sleep.
We went out to a local restaurant for dinner and when we returned, the front desk clerk was sitting on the front bench outside having a cigarette (which made it impossible for us to purchase a snack for the evening).
We would not return and cannot say we would recommend it to anyone we know.

  • Stayed: June 2013, travelled as a couple
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1  Thank TourPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - The Villages, responded to this reviewResponded 4 July 2013

Dear TourPrincess,

Thank you so much for taking the time to leave us your feedback. As an IHG Rewards Platinum Elite member we greatly appreciate your loyalty to our brand and Hotel. We are sincerely sorry to read about your negative experience over the room and bathroom's condition. Please be assured that all your comments are being reviewed by the management and actions will be taken accordingly. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2013

We needed a place to stay on short notice. The Holiday Inn Express fit our requirements for a late check-in, economical price and proximity to The Villages. We were greeted cordially and were quickly off to our room. The room was adequate. The bed comfortable. The bathroom was a bit tired looking but the shower worked and the linens were clean. Breakfast in the morning was as healthy as you wanted to make it. And we were off. Exactly what we expected: convenient and priced right.

Room Tip: The hotel is animal friendly. I am not. The hotel offers rooms on the upper floor for non animal people.
  • Stayed: June 2013, travelled with friends
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1  Thank Larry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - The Villages, responded to this reviewResponded 17 June 2013

Dear Larry R,

Thank you for submitting your review of our hotel. I'm delighted to hear that our hotel and our convenient location suited you well. I'm also pleased you enjoyed the breakfast served during your stay. Your feedback is of great importance to us and allows us to monitor and improve the services we offer.

I appreciate you taking the time to share your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Jaime W
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2013

The hotel was clean and decor up-to-date. The walls are paper thin and we heard every noisy guest that night. Beds were comfortable. Breakfast was okay. The usual cereal and juice. Boiled eggs were store bought, therefore like rubber, and the scrambled eggs were dry. Biscuits were yummy. My husband and daughter liked the pancake machine. If you like a hot high fat, high calorie breakfast, then you're in the bacon, egg, sausage gravy, and biscuit heaven. If you prefer a lighter fare, be prepared to eat it cold or have instant oatmeal or grits. yuck. I made myself happy and so did my family. All in all, there was variety, but not quality. sorry, guys best I can say.

Room Tip: Bring your ear plugs. seriously.
  • Stayed: May 2013, travelled with family
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Thank Lynn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2013

We stayed here because it was close to a conference in Belleview, FL and we are glad we did. We had an easy and quick check-in and were very surprised a how nice everything was. Our room was clean and everything worked, the beds proved to give a comfortable night's sleep, and the breakfast was hearty enough to fill the whole family. Also, we had a dilemma of nowhere to go between morning and evening meetings. The manager allowed a late checkout to 7:00PM with a small fee (40% of daily rate) which was well worth it. It allowed for swimming, sleeping (nap), and preparation for the evening. We will plan to stay here next year.

  • Stayed: May 2013, travelled with family
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Thank Radrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013 via mobile

This hotel was priced right, with a great location. There are plenty places to eat within walking distance. Staff was very friendly as well. This area is a retirement community, lots of golf courses and things to do. The hotel even had golf carts to rent as a means of transportation.

  • Stayed: April 2013
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2  Thank Jzeoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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