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“Great location, otherwise just average”

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TownePlace Suites The Villages
Ranked #4 of 4 Hotels in Lady Lake
Pilot Mountain, North Carolina
Level 5 Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great location, otherwise just average”
Reviewed 7 April 2013

Property is in a great location, right on the original Square in The Villages (Spanish Springs). Despite music on the Square twice during our stay, and the room's location above the pool, we were never bothered by noise. Room had interesting layout with a large closet that opened into BOTH the entrance-way and the bathroom. I guess it provides more closet space but it was a bit odd. The shower faucet had a slight leak if it wasn't firmly turned off, and there was some mold on the bottom of the shower curtain. Air conditioning worked well without constant adjustment. Internet connection was a little wonky at times. Didn't really use kitchenette, except for refrigerator (full sized!), but was clean and well-stocked with utensils, flatware, etc.

Staff was friendly and helpful. Breakfast was just mediocre. No proteins (except for boiled eggs) and limited variety of bagels, muffins, and other breads. They do have a waffle-maker however since this was the highlight of the breakfast, there was always a wait to use it. On the third (final) day of our stay, breakfast was a disaster with food not ready, no coffee, etc.

Would likely stay here again for a good rate, however there are other properties I would want to look at in the area.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Uncle_Gomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda L, General Manager at TownePlace Suites The Villages, responded to this review, 9 April 2013
Thank you for sharing your comments. We are pleased that you enjoyed the amenities in our suites, but we’re sorry that we did not exceed your expectations in our breakfast. We value the opinion of our guests and are always looking to make improvements. Thank you again for your review!
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220 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Macomb, Michigan
Level 4 Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 March 2013

2-1 to 2-8-13 had never seen a flea in our lives. Killed 3 tiny, round, black bugs in the bathroom. Husband broke out in red, itchy pimples on both his legs towards the end of our stay. Did not know what this was. In retrospect we feel that they were in the couch as that is where he always sat and I never did. At our next stop, where we were for 8 days and was pet-free, he ended up at Urgent Care where dr. diagnosed flea bites. Also drip pans on stove were grease filled. Found a pill and dust in the bathroom vanity drawer (do not know what the pill was). Chipped paint on large electric box on the wall. Refrigerator needed cleaning. Caulk needed replacing/regrouting in areas of the bathroom wall tiles. Although we had stayed here in 2011 for one week and had no problems, we will not stay here again. Not worth the discomfort, medical bill, pharmacy bill, and 2 1/2 wks. it took for his legs to clear up. There is a Comfort Inn and Suites close by and the Waterfront Inn.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cjbb13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda L, General Manager at TownePlace Suites The Villages, responded to this review, 27 March 2013
Thank you for sharing your comments regarding your stay with us at in February 2013 at the TownePlace Suites in The Villages, FL. Being that we are a pet friendly hotel, we follow a very rigorous cleaning process in any of our rooms that have had a pet stay in them prior to checking the next guest in. Both our Housekeeping and Engineering staff are trained to detect any signs of possible flea activity.

We do not hesitate to investigate any possible sign there may be of flea activity. When we do suspect there may be any flea activity, we call in an independently operated pest control company, Steritech. If the room is found to have an infestation upon their inspection, we immediately take the room out of order and quarantine it so it can be inspected for any flea activity. Any infected room is treated until the issue is resolved and not rented out until the room is flea or pest free. While this can be a costly process for the hotel, we spare no expense when it comes to the comfort and safety of our guests.

After your stay with us in February 2013, we conducted a thorough inspection of the room you occupied and found no signs of any flea or other pest activity in your room.

I am very sorry that your experience with us was less than you had hoped for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stuart, Florida
Level 5 Contributor
72 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 March 2013 via mobile

I had booked 4 rooms for a small group. Check in , rooms etc .was good. No problems. Breakfast was average, but watch out for the seniors..they'll run you over..it's like they don't have much time left. And, the hotel also has a robot with the same comments on all the reviews.

Stayed March 2013, travelled as a couple
Helpful?
Thank PETE9567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda L, General Manager at TownePlace Suites The Villages, responded to this review, 18 March 2013
Thank you for taking the time to write a review about your most recent stay with us at TownePlace Suites in The Villages, FL. We love reading all of our guest feedback. Hopefully you will stay with us again during your next visit to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grass Valley, Ca
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 March 2013

They screwed up my reservation (made over a month in advance), and didn't give me the correct type of room, which was quite inconvenient. They offered no reason why my reservation wasn't being honored. Then they promised to give me the requested 2-queen room as soon as one was possible, which never happened, though one did become available the next day. Then, on top of everything else, they hit my credit card TWICE. I left a voicemail message yesterday for the manager (who doesn't seem to be available whenever there is a need for her) and haven't heard back yet. I'm thoroughly disgusted with this hotel, and though I do come back to this area quite often, I will stay at the Comfort Inn - much better service!

Room Tip: Stay at the Comfort Inn around the corner
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Horseygal57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda L, General Manager at TownePlace Suites The Villages, responded to this review, 12 March 2013
Thank you for taking the time to write a review. We are very sorry to hear that you were disappointed with your most recent stay. Your comments are appreciated and I will pass them along to the appropriate departments so that we can make improvements. We hope that you will decide to stay with us again during your next visit to The Villages so we can have the opportunity to exceed your expectations!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kabul, Afghanistan
Level 4 Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 16 February 2013 via mobile

Basic extended stay type hotel right in the heart of The Villages. It is a little dated and will need a remodel soon. I like to eat breakfast early and I was disappointed to find out that the free breakfast does not start until 7: days on Saturday and Sunday (the only days that I was there).

Stayed February 2013, travelled with family
Helpful?
2 Thank triwinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda L, General Manager at TownePlace Suites The Villages, responded to this review, 18 February 2013
Thank you for your review! We appreciate your feedback and value your suggestions. We hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Villages, Florida
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 February 2013

The rooms were spacious and very clean. We opted for one with refrigerator and stove. The hotel is near Spanish Springs and is within walking distance to just about anything that you can imagine. This is one of the few pet friendly hotels in The Villages. When we stay with our pet we gladly pay the extra expense. I can't understand why someone would have a problem paying the fee that is clearly stated. We have always had a good experience with this hotel and have stayed here exclusively for over four years for our visits to The Villages several times a year. We have never been disappointed. While relaxing in the hot tub outside one morning we saw bald eagles soaring overhead. We love this hotel and love The Villages.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank KingFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda L, General Manager at TownePlace Suites The Villages, responded to this review, 18 February 2013
We appreciate you taking the time to write. Glad to hear you were able to enjoy our pool and spa. Looking forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Villages, Florida
Level 6 Contributor
462 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 8 February 2013

We needed a place to stay while work was being done on our house. Originally we expected it would be a 2 day stay, so selected the Marriott rather than the Holiday In Express (both take pets). While I chocked on the $100 cost for our pet, I'm a Marriott member and wanted to be able to recommend the Marriott in the future to friends coming to Florida.
The room was adequate, bed very comfortable.. BUT we had found out that our house would be ready within 1 day, so spending $100 a night for our dog was way over the top. I asked Marriott if they would reconsider their charge as she is non-shedding and would be in a crate (barely room for the crate in the room). No consideration at all.
So my rating of Poor is because of their lack of customer service and consideration.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rockyisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda L, General Manager at TownePlace Suites The Villages, responded to this review, 11 February 2013
Thank you for taking the time to write a review. We are very sorry to hear that you were disappointed with your most recent stay. We hope that you will decide to stay with us again during your next visit to The Villages so we can have the opportunity to exceed your expectations!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites The Villages

Property: TownePlace Suites The Villages
Address: 1141 Alonzo Ave, Lady Lake, FL 32159-7724 (Formerly TownePlace Suites by Marriott The Villages, Lady Lake)
Region: United States > Florida > Central Florida > Lake County > Lady Lake
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Lady Lake
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites The Villages 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Towneplace Suites The Villages Lady Lake Hotel Lady Lake
Towneplace Suites Lady Lake
TownePlace Suites The Villages Florida/Lady Lake

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