We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Helpful staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Candlewood Suites Lake Mary
Ranked #10 of 12 Hotels in Lake Mary
Certificate of Excellence
Englewood, Florida
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Helpful staff”
Reviewed 22 October 2013

I was impressed with the roominess and comfort of the rooms. The kitchen was well furnished and all the furniture was comfortable. The first night however presented a slight problem. The A/C unit knocked as if for entrance before the compressor kicked in. In addition, the traffic noise from the interstate was very evident in that particular corner room. The next day I requested a room change and the staff promptly took care of it and moved me down and across the hall to a completely quiet room that was quite wonderful. I would definitely stay there again.

Room Tip: Rooms near the elevator and on the outside away from the parking lot had a lot of traffic noise from...
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, General Manager at Candlewood Suites Lake Mary, responded to this review, 21 December 2013
Dear Jim H,
I first want to apologize for the issues with the A/C and about the fact that you had to move to a different room during your stay. Thank you for acknowledging how friendly and helpful the staff is at our hotel. We do everything we can to make sure our guests feel at home and we hope to see you again soon.

Rachid Alaoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

236 reviews from our community

Traveller rating
    142
    49
    27
    6
    12
See reviews for
59
48
22
78
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2013

I would like to give a shout out to Deanna who checked us in very late at night and then a shout to shalaine who checked us out. They definitely have the winning ways associated with IHG. As an employee with IHG and gold member with the IHG rewards club, I am honored to make reservations for guests coming to this property whether it be business travel or leisure travel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mun1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, General Manager at Candlewood Suites Lake Mary, responded to this review, 21 December 2013
Dear Mun1977,
Thanks for choosing the Candlewood Suites as your home away from home. We know that you had many options to choose from, especially since you work for IHG, and we are truly grateful that you chose us. Thank you for recognizing Deanna and Shalaine for their hard work and determination to make this hotel one of the best. We sincerely appreciate the review and hope you come back to stay with us again soon.

Rachid Alaoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton, Illinois, United States
Level Contributor
3 reviews
Reviewed 24 August 2013

Ive been here since May and had to work another job in south florida. I couldn't wait to get back to the Candlewood...Shalaine is fantastic. I was working in miami and was to get back to Orlando only to discover Candlewood had no rooms and Shalain was not on the desk. I tried the competition down the street. Not bad, but for the money, the amenities, and the staff you cant beat the Candlewood for the long term stay.

FREE laundry (get the driers HOTTER), fitness center, better cable channels, WiFi, pool (you have trees and leaves dont forget that...) Cooking grille on the patio. Oh and Shalain... She has been straightening out the housekeeping. Im sure that based on the previous reviews shes working on those issues. Top Notch Folks.

Room Tip: The rooms to the west facing I-4 have a sound barrier on the shutters and hwy noise is no issue.
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, General Manager at Candlewood Suites Lake Mary, responded to this review, 21 December 2013
Dear Tim,
We want to thank you for coming back and staying with us at the Candlewood Suites. We appreciate such an awesome review on both our hotel and the staff. We do everything possible to make sure all of our guests feel at home while they stay with us. We hope to see you again soon in the future!

Rachid Alaoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cocoa, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2013

Upon arriving, I was surprised at the large space and creature comforts of home. I enjoyed the kitchen as I was on business and needed groceries and cooking space. Excellent customer service to address my needs with a few minor problems.
Week One: DVD player did not work although proper instruction from front desk. No one fixed it the next day either. Amaris discovered it was simply unplugged from TV... ???
Cobb webs over bath door. Unusual amount of sneezing. Fourth Floor
Week Two: Cobb webs over bath door again and pet food found by stepping on it. Many pieces near bed discovered by shining my flashlight across the floor. Some vacuums push around bigger pieces I guess. More sneezing, mostly in morning. No coffee in room. Lucky to be near free coffee. First Floor.
Week Three: Discovered more Cobb Webs over bath door AGAIN.... This time the DVD player did not even work. (HINT: check the batteries in the remote, there were none) Uuugghh.!! Cereal pieces in office chair, Phone cover filthy and more sneezing.

The next time I stay here in this particular Candlewood, I am bringing my UV light to check the silverware and the pots/pans/dishes.

Advise to Management, make a check-list for the cleaning people to follow and randomly check one of the rooms they each cleaned...Follow up... Get the cleaning people, each, a flashlight

Room Tip: Try to get Fourth Floor on the North Side. It does not face I-4. Or get an "interior" ro...
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, General Manager at Candlewood Suites Lake Mary, responded to this review, 20 August 2013
Paul T,

Thank you for expressing your concerns as a result I have met with my entire housekeeping team and we are on track ! We have committed to excellence going forward we look forward to you staying with us in the future.

Thank you,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Mary Florida, United States
1 review
Reviewed 29 July 2013

I've been in the area since Nov. 2012. what caught my attn was the fact they gave me a room even though my company was still in the process with the paperwork for direct billing. they could have just told me to return once all was set or come out of pocket but they told me not to worry and the details would be worked out eventually. that says a lot about the care for their guests. the staff is wonderful and definitely makes you feel at home. They are all very helpful and courteous and i Could not ask for more while away from home for business. thanks Shalane & Deanna for making me feel welcomed. I recommend this place to anyone and most important, the rates are great for the level of hospitality you are given.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, Manager at Candlewood Suites Lake Mary, responded to this review, 2 August 2013
Dear Dario,

Thank you for your wonderful remarks, which I will share with our staff. We are happy to hear that you enjoyed your stay, and look forward to welcoming you back soon!


Sincerely,
Rachid Alaoui
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2013

My brother and I have been attending the July 4th NASCAR race at Daytona for the last 20+ years. We discovered this place about 10 years ago and have been staying here every year since then. It is very convenient and close (40 min.) to Daytona International Speedway. It is also very close to ALL the major attractions of Orlando. The rooms are very spacious and clean. The hotel staff (especially Kristina) are always friendly and will do all they can to make your stay a good one!

Room Tip: Due to the hotel being so close to I-4, ask for rooms on the south side (away from the interstate...
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SkyyyKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, Manager at Candlewood Suites Lake Mary, responded to this review, 2 August 2013
We truly appreciate your kind words and I am so very delighted to hear that we were able to play a positive role in your recent visit . It was our pleasure to have you as our guest and I hope that we will be able to welcome you back soon.
We are looking forward to serving you again and Thank you for being a loyal guest for the past ten years to your home away from home.

Rachid Alaoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollywood, Florida
Level Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 14 July 2013

If space is a concern on a budget then this is the hotel for you. This is a perfectly nice place with a very friendly staff...but nothing fancy and a little worn and in need of a renovation.
My room was a 1 bed suite and it was large with a little kitchenette. The hotel is on a quiet leafy side street right off I4. Just about every chain store, restaurant or pharmacy you could ever want is close by. See nothing really bad to say, just not as nice as a Hyatt Place or Holiday Inn Express.
But for less than $75 bucks.....not bad.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GatorBearBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, General Manager at Candlewood Suites Lake Mary, responded to this review, 2 August 2013
Bob,Thank you so much for taking time out of your day to let us know about your stay. We value our guest opinions and want to make everybody feel at home, welcomed and they are staying in a safe,clean space.

Thank you again for sharing your comments with us and we hope when you are back in the area you stop by YOUR Candlewood Suites lake Mary.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lake Mary hotels
0.3 mi away
La Quinta Inn & Suites Orlando Lake Mary
0.8 mi away
Hyatt Place Lake Mary/Orlando-North
3.1 mi away
Hampton Inn & Suites Lake Mary at Colonial TownPark
Show Prices
Show Prices
Show Prices
1.1 mi away
Hilton Garden Inn - Orlando North/Lake Mary
0.4 mi away
Extended Stay America - Orlando - Lake Mary - 1040 Greenwood Blvd
0.4 mi away
Extended Stay America - Orlando - Lake Mary - 1036 Greenwood Blvd
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites Lake Mary? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Lake Mary

Property: Candlewood Suites Lake Mary
Address: 1130 Greenwood Blvd, Lake Mary, FL 32746-5465
Phone Number:
Region: United States > Florida > Lake Mary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lake Mary
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Lake Mary 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Come experience our new Comforts of Home bedding collection. The Candlewood Suites hotel, Lake Mary-Orlando Florida wins Intercontinental Hotels Group's Torchbearer Award! This award is given to the top 5 hotels who have demonstrated excellent service and quality. The Candlewood Suites hotel Lake Mary - Orlando Florida is conveniently located off I-4 and Lake Mary Blvd, exit 98. This beautiful property is nestled in the center of a lush landscaped business park, just a short walk to Scholastic Book, ATT/Cingular Wireless, Progress Energy, McGraw Hill, and many other companies. All major attractions are within 15 to 20 miles of the hotel (Disney World, Sea World, Universal Studios, Islands of Adventure, MGM Studios, Animal Kingdom, Epcot, Downtown Disney, Blizzard Beach, Typhoon Lagoon and the Orlando Convention Center. Our guests enjoy free high-speed Internet, can cook a meal in their fully equipped kitchen, relax by our tranquil outdoor pool, borrow a favorite book or movie from our free lending library and purchase food and beverage items 24 hours a day from the Candlewood Cupboard convenience store. The Orlando International Airport and the Sanford Orlando International Airport are conveniently located to the hotel and provide easy access to the Candlewood Suites Hotel Lake Mary - Orlando Florida. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Priceline, Booking.com, Hotels.com, IHG, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd, Hotel.de, Cancelon and HotelQuickly so you can book your Candlewood Suites Lake Mary reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Lake Mary Hotel Lake Mary
Candlewood Lake Mary
Lake Mary Candlewood Suites
Candlewood Suites Lake Mary Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing