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“Great time and great staff”

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Candlewood Suites Lake Mary
Ranked #10 of 12 Hotels in Lake Mary
Certificate of Excellence
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great time and great staff”
Reviewed 29 November 2013

We spent a few days in Orlando and we found this hotel excellent, very well located (direct access with interstate 4, restaurants in the neighborrhod and on the way to Daytona Beach) and quiet, swimming pool and 24hrs fitness room, complimentary breakfast and free video rental.
Special mention to the staff and the manager , always taking care of you, we felt like at home...

We certainly advise our friends and family to stay there next time they fly to Florida !

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, Manager at Candlewood Suites Lake Mary, responded to this review, 26 December 2013
Brian,

Thank you for taking the time to write a review and for being our guest. we appreciate your kind comments and look forward to you being our guest again, should you return to the Lake Mary area, I will be sure to share the great comment with my Team.
Thank you again for your kind words about the team.

Rachid Alaoui
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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241 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 November 2013

Our family members converged here for a wedding in the area. Wish we had known the extent of the kitchen amenities! A full fridge, microwave, toaster, stove top, coffee maker, dishes, silverware, serving bowls, etc. Was very impressed, it was like an apartment! The only thing I could complain about was that the bathroom door handle was very loose, so we had to be careful with it. Another reviewer complained about highway traffic noise. Our room faced I-4, but we had no noise problems. Other than that, it was quiet, the staff was friendly, and again, if you're looking for a decent place to stay for a decent price, this is it. PS, it's close to lots of restaurants!

Room Tip: We ended up in a Handicap room in order to be next to the kids & other family, & it was fine...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank CYNTHIA T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, Manager at Candlewood Suites Lake Mary, responded to this review, 26 December 2013
Thank you for your review. We appreciate your kind words and for being our guest. Our staff will be made aware of your comments. We will be looking forward to having you with us again when you return to the Lake mary area.

Rachid Alaoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 October 2013

This extended stay hotel is very affordable and in is very close to I-4. The staff is very friendly and very prompt with any request. Alyssa at the front desk is new and very professional! The maintenance gentleman took the time to greet me and my dogs every time he saw us, my labs certainly appreciated all that attention. Great value for what you, I would recommend to this hotel to all travelers!

Room Tip: I always like the 4th floor, the rooms that face the interstate certainly pickup the highway noise.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Rob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, Manager at Candlewood Suites Lake Mary, responded to this review, 26 December 2013
Hi Rob,

Thank you so much for being our guest. We appreciate you writing a review and sharing your experience. Our staff has been made aware of your kind words. We are delighted your expectations were met. I will make sure to share your comment with Alyssa nad Dominick first.
Thank you again for staying with us.

Rachid Alaoui
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Coral, Florida
Level 3 Contributor
22 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 October 2013

Came to Orlando for a family event. Very impressed with the property. Very clean and comfortable. Staff extremely helpful and friendly. Won't stay anywhere else when in the area again. Kudos to management and your staff. Excellent experience. Thank you.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Barbara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, Manager at Candlewood Suites Lake Mary, responded to this review, 26 December 2013
Ms Smith,

Next time we hope you can stay longer with us! I really appreciate your loyalty and the pleasing comments about your stay, We hope you continue to lodge with us.

Thank you,

Rachid Alaoui
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Englewood, Florida
Level 5 Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 October 2013

I was impressed with the roominess and comfort of the rooms. The kitchen was well furnished and all the furniture was comfortable. The first night however presented a slight problem. The A/C unit knocked as if for entrance before the compressor kicked in. In addition, the traffic noise from the interstate was very evident in that particular corner room. The next day I requested a room change and the staff promptly took care of it and moved me down and across the hall to a completely quiet room that was quite wonderful. I would definitely stay there again.

Room Tip: Rooms near the elevator and on the outside away from the parking lot had a lot of traffic noise from...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, General Manager at Candlewood Suites Lake Mary, responded to this review, 21 December 2013
Dear Jim H,
I first want to apologize for the issues with the A/C and about the fact that you had to move to a different room during your stay. Thank you for acknowledging how friendly and helpful the staff is at our hotel. We do everything we can to make sure our guests feel at home and we hope to see you again soon.

Rachid Alaoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2013

I would like to give a shout out to Deanna who checked us in very late at night and then a shout to shalaine who checked us out. They definitely have the winning ways associated with IHG. As an employee with IHG and gold member with the IHG rewards club, I am honored to make reservations for guests coming to this property whether it be business travel or leisure travel.

  • Stayed September 2013
    • Value
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    • Service
Helpful?
1 Thank Mun1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, General Manager at Candlewood Suites Lake Mary, responded to this review, 21 December 2013
Dear Mun1977,
Thanks for choosing the Candlewood Suites as your home away from home. We know that you had many options to choose from, especially since you work for IHG, and we are truly grateful that you chose us. Thank you for recognizing Deanna and Shalaine for their hard work and determination to make this hotel one of the best. We sincerely appreciate the review and hope you come back to stay with us again soon.

Rachid Alaoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton, Illinois, United States
Level 1 Contributor
3 reviews
Reviewed 24 August 2013

Ive been here since May and had to work another job in south florida. I couldn't wait to get back to the Candlewood...Shalaine is fantastic. I was working in miami and was to get back to Orlando only to discover Candlewood had no rooms and Shalain was not on the desk. I tried the competition down the street. Not bad, but for the money, the amenities, and the staff you cant beat the Candlewood for the long term stay.

FREE laundry (get the driers HOTTER), fitness center, better cable channels, WiFi, pool (you have trees and leaves dont forget that...) Cooking grille on the patio. Oh and Shalain... She has been straightening out the housekeeping. Im sure that based on the previous reviews shes working on those issues. Top Notch Folks.

Room Tip: The rooms to the west facing I-4 have a sound barrier on the shutters and hwy noise is no issue.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cndllakemary, General Manager at Candlewood Suites Lake Mary, responded to this review, 21 December 2013
Dear Tim,
We want to thank you for coming back and staying with us at the Candlewood Suites. We appreciate such an awesome review on both our hotel and the staff. We do everything possible to make sure all of our guests feel at home while they stay with us. We hope to see you again soon in the future!

Rachid Alaoui
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Lake Mary

Property: Candlewood Suites Lake Mary
Address: 1130 Greenwood Blvd, Lake Mary, FL 32746-5465
Phone Number:
Region: United States > Florida > Lake Mary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lake Mary
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Lake Mary 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Come experience our new Comforts of Home bedding collection. The Candlewood Suites hotel, Lake Mary-Orlando Florida wins Intercontinental Hotels Group's Torchbearer Award! This award is given to the top 5 hotels who have demonstrated excellent service and quality. The Candlewood Suites hotel Lake Mary - Orlando Florida is conveniently located off I-4 and Lake Mary Blvd, exit 98. This beautiful property is nestled in the center of a lush landscaped business park, just a short walk to Scholastic Book, ATT/Cingular Wireless, Progress Energy, McGraw Hill, and many other companies. All major attractions are within 15 to 20 miles of the hotel (Disney World, Sea World, Universal Studios, Islands of Adventure, MGM Studios, Animal Kingdom, Epcot, Downtown Disney, Blizzard Beach, Typhoon Lagoon and the Orlando Convention Center. Our guests enjoy free high-speed Internet, can cook a meal in their fully equipped kitchen, relax by our tranquil outdoor pool, borrow a favorite book or movie from our free lending library and purchase food and beverage items 24 hours a day from the Candlewood Cupboard convenience store. The Orlando International Airport and the Sanford Orlando International Airport are conveniently located to the hotel and provide easy access to the Candlewood Suites Hotel Lake Mary - Orlando Florida. ... more   less 
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Also Known As:
Candlewood Suites Lake Mary Hotel Lake Mary
Candlewood Lake Mary
Lake Mary Candlewood Suites
Candlewood Suites Lake Mary Florida

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