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“I did not want to like this place !!!!!”

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Hampton Inn & Suites Lakeland-South Polk Parkway
Ranked #1 of 33 Hotels in Lakeland
Certificate of Excellence
Reviewed 18 March 2014

First of all,I prefer a hotel with some common ground. Maybe even a patio.
They have neither.
What they do have is a great staff.
The room was clean comfortable.
The staff was very friendly and accommodating.
We asked to be moved to a larger room.
They agreed to move our things later that day.as we were going to be out.
We had all of our stuff packed and ready on the bed. EVEN MY WALLET with hundreds of dollars in it.
Later that day I reached for my wallet, I thought that I had lost it.
Long story short.
We got back to our new room and next to my suit case was my wallet.
Honest,clean and friendly.
I will take that for ever.

Room Tip: ask questions. All rooms are not equal.
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  • Stayed: March 2014, travelled as a couple
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1  Thank fords4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 19 March 2014

Dear guest,

We also appreciate your honesty. When reading the title of your review I was hoping it would turn out positive, and it sure did. We are very glad our staff, level of service, and honesty made up for the lack of "common ground" and a "patio." As for our staff being honest, I am not surprised at all. That said, hotel staff members are often wrongfully accused when items are lost, so I cannot thank you enough for expressing your positive experience in that matter. I hope that now you love us and will return, because "we love having your here!"

Sincerely,

Quentin

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605 - 611 of 765 reviews

Reviewed 18 March 2014

Fantastic trip with all staff being helpful and kind. The staff were very willing to accomodate needs and also helped people get directions and printed material. Overall I found the faciality clean and centrally located to shopping and eating. This was also located to all the baseball games we were going to for my college son. Thank you again for all the help you gave us and for making our vacation more enjoyable.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hampton
Thank lindamV2256VZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 19 March 2014

Ms. McCloud,

Thank you so much for taking the time to give us a great review on the Hampton generated survey in addition to Trip Advisor. It helps both the hotel, but also future guest. We had a great time having you and the rest of the Dickinson College Baseball team and parents at the hotel. You were all so fun and friendly. We sure hope you will all be back the first chance you get. Until then, stay well!

Sincerely,

Quentin

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Reviewed 5 March 2014

we come to lakeland very often. this hotel is perfect for us... nice rooms, good breakfast, very accommodating..... great location.. in lakeside town center... walk to restaurants movies and shopping.... we have been to this location at least 10 times..... very nice staff!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hampton
Thank glorias811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 7 March 2014

Thank you dearly for the positive review. We do believe our hotel is the perfect match for a variety of travelers, so your feedback is really reassuring. We also cannot thank you enough for the loyalty and look forward to your future business. How long until you reach 50 visits? Have a great weekend!
Sincerely,
Quentin

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Reviewed 3 March 2014

Clara works the breakfast buffet at the Hampton Inn in Lakeland, FL. Not only takes care of replenishing the items, but also cleans after guests leave and she is very good at what she does. She also has a kind word for almost every guest and it sure helps make the morning a little brighter.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hampton
Thank Gale W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 5 March 2014

Dear guest,

Thank you so much for the amazing compliments in regards to Clara. You are not the first one and won't be the last to notice her great personality and how much she cares about our staff. We are very proud and glad she is part of our team. I am confident in saying that Clara is a representation of our hotel as a whole. Our entire staff cares and tries to make guests feel appreciated and helped. We look forward to having you again soon.

Sincerely,

Quentin

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Reviewed 2 March 2014

Everyone was extremely kind and nice. Clare was a model of hospitality, made my wife and I feel as though we were in a 5 star hotel. This hotel is in a great place, with all the shops, restaurants, and the movie theatre. This has to be the best place to stay in the city of Lakeland by far!!

  • Stayed: February 2014, travelled as a couple
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Thank Angela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 3 March 2014

We are so happy to hear you loved our hotel and Clara! Thanks so much for the positive review. We are grateful to our location as it really makes our hotel special. That added to wonderful employees like Clara, and you get a winner! We can't wait to have you back.
Sincerely,
Quentin

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Reviewed 1 March 2014

We were accommodated with an early checkin and also helped with our next reservation in Altomonte Springs with an early check-in. We were treated very well and the breakfast was awesome. The complex with nice shopping and restaurants was a plus for us. We did not expect such an upscale surrounding.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank SallyLeigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 3 March 2014

Thank you dearly for the review! "upscale" is like music to our ears! We do not pretend to be upscale, but we sure tried to offer an upscale level of service as much as possible. We are honored you felt we succeeded.
We hope you will be back again in Lakeland and visit us.
Sincerely,
Quentin

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Reviewed 28 February 2014

Stayed at the Hampton to attend a wedding. Room was lovely and clean. When we returned from the wedding and went to bed because we have a 10 hour drive home tomorrow, We were awakened at 9:30 pm by the awful music BLARING from the pub right outside our window. I called the hotel front desk and was told the hotel was sold out so they can't move us and the racket is legal in Lakeland until midnight. They had the same problem with the pub last night. We always request a quiet room away from the elevators and ice machines, preferably top floor. Our reservation was made weeks ago and I'm sure we could have had a quiet room. I am writing this at 10:45 pm as I have been awake for an hour now and will be tortured for at least another. This is ridiculous. STAY SOMEWHERE ELSE if you want peace and quiet.

Room Tip: If you want quiet stay somewhere else or at least stay on the back side away from the pub that BLARE...
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  • Stayed: February 2014, travelled with family
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4  Thank GaTraveldoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 3 March 2014

Good morning and thank you for the review.
Please accept my most sincere apologies. Although Brass Tap is bringing a lot customers and make them happy, we understand it might bothersome to some guests. I am saddened to hear it left an unpleasant feeling. You may not believe me. but considering the number of rooms we have facing the bar, we do not get that many complaints. We will be happy to place you on the other side if you give us another opportunity.
Sincerely,
Quentin

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Additional Information about Hampton Inn & Suites Lakeland-South Polk Parkway

Address: 3630 Lakeside Village Blvd, Lakeland, FL 33803-7950
Phone Number:
Region: United States > Florida > Central Florida > Lakeland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lakeland
#1 Business Hotel in Lakeland
#5 Family Hotel in Lakeland
Price Range: £124 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Lakeland-South Polk Parkway 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
WELCOME TO Hampton Inn & Suites Lakeland-South Polk Parkway A Destination Hotel in Lakeland, Florida Enjoy the sunny side of life at the Hampton Inn & Suites, a destination hotel in Lakeland, Florida. Our contemporary styled hotel offers a prime Lakeland address near local businesses and attractions and within easy driving distance to Orlando and Tampa. Enjoy the superior comfort of our executive-style rooms and suites and unsurpassed hospitality at our inviting hotel and meeting place in Central Florida Getaway Located off Polk Parkway inside Lakeside Village, our hotel is surrounded by shopping, dining, museums and popular attractions including the Detroit Tigers spring training camp at Tiger Town, Lakeland Civic Center, Florida Air Museum and the Frank Lloyd Wright Collection at Florida Southern. Enjoy a family adventure in Central Florida at the Lowry Park Zoo, Cypress Gardens Splash Island Water Park, SeaWorld Orlando and Disney World.Discover an ambiance of comfort and capability in our beautifully designed rooms and suites. Our spacious accommodations are finely appointed with modern furnishings, Cloud Nine bedding, work desks, granite vanities, and flat-screen HDTVs. Perfect for extended stays, our oversized suites feature refrigerators, microwaves and sofa beds. Whether you're an executive traveler or vacationer, you'll appreciate our modern luxuries, like complimentary hot breakfast, business center, meeting rooms, valet dry cleaning, convenience store and an outdoor swimming pool. Enjoy a workout in the fitness center and stay connected on the go with free high-speed wireless. ... more   less 
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Also Known As:
Hampton Inn And Suites Lakeland-South Polk Parkway
Hampton Inn & Suites Lakeland-South Polk Parkway Hotel Lakeland
Lakeland Hampton Inn
Hampton Inn & Suites Lakeland-South Polk Parkway Florida

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