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Hampton Inn & Suites Lakeland-South Polk Parkway
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Reviews (776)
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527
158
59
22
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All reviewsmovie theatergreat locationlakeside villagebrass tapwithin walking distanceshopping arearestaurants and shopshotel is locatedpolk parkwaybreakfast staffexcellent hotelbusiness tripgreat place to stayhome away from homecomplimentary breakfastwould definitely stay here againcomfortable beds
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604 - 609 of 776 reviews
Reviewed 21 April 2014

This Hampton Inn location will "wow" you with outstanding customer service. The staff are friendly, helpful and always pleasant... from the maintenance personnel to front desk operations. The bed sheets and duvet cover cleaned daily and replaced daily. Complimentary breakfast offered a variety of options.

  • Stayed: April 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank Xxxx X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 23 April 2014

WOW, thank you so much for a wonderful title.

Wowing guests should be the ultimate goal of every hotel, and we are so proud we were able to make it a reality during your stay. Our staff really is a tremendous aspect of our success. I was not surprised to hear about your wonderful experience with Kelly, our maintenance employee. Thanks dearly for the kind comments in the Hampton survey.

We look forward to having you again soon.

Sincerely,

Quentin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

We found this location to very clean, comfortable and had an excellent staff. We checked in early and checked out late due to my meeting schedule and the staff was extremely accommodating. Will definately stay here again when next I need to travel to Lakeland.

  • Stayed: April 2014, travelled on business
    • Value
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Review collected in partnership with Hampton
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 21 April 2014

Thanks you so much for taking the time to post a review online. It is great help to our reputation. Our guests are part of our success! We are thrilled that you felt we offered great service throughout your stay. Early check ins and late check outs are not always possible, but we sure go above and beyond to make it happen whenever possible.
We hope to see you again really soon!
Sincerely,
Quentin

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Reviewed 14 April 2014

I have absolutely nothing to complain about. Exceeded all our expectations. Hotel, staff and food were all great! Check in was fast and rooms were super clean. Stayed here for business along with 5 others who also felt the same about this hotel. I highly recommend it and would definitely stay here again.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Adolfo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 15 April 2014

What a great review. Thank you so much. Pleasing you alone is great, but knowing that your colleagues felt the same is simply icing on the cake. We hope you can come back very soon, and truly appreciate your recommendations.
Sincerely,
Quentin

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Reviewed 4 April 2014

This was my second stay at the Hampton Inn Lakeland. It is a treat to find such a quality property. The hotel is part of a multi-use complex of big box and specialty shops plus restaurants and entertainment. Very nice area to relax and to get a great meal. I was in Lakeland for business, and I was very happy to have a well appointed room that was quiet and had a wonderfully 'enveloping' bed. The room was on the back side of the hotel and faced the parking lot behind Kohl's, but it was quiet which was perfect for me. The Desk staff is very friendly and efficient. I found that the always available coffee and hot water were even hot late in the evening - usally the desk forgets this detail. Here it was nice to find that I could get a cup of hot tea before I returned to my room. Breakfast was abundant and filling - a well made assortment of items were available. Breakfast is open until 10 am in a very nice sunny area. For business or leisure this is your place to saty in Lakeland.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank ncaldarola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 7 April 2014

Dear guest,

Thanks so much for the detailed and positive review. I am sure it will help other travelers making their decision, and we hope they will chose us based on your review, among many others. We glad we could provide a comfortable and quiet room for you. It is interesting that you mention the "sunny" breakfast area. Being here everyday, we tend to forget things like that, but you are correct, the sun really comes in the building nicely. Thanks also for complimenting the staff and their hard work. They sure give their best!

We hope to see you again really soon.

Sincerely,

Quentin

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Reviewed 2 April 2014

Stayed here one night before going to Legoland. Room was nice, wish it had a refrigerator, but just there one night so not really a problem. Located within shopping center and when we returned from dinner we realized that our room was directly across from a restaurant/bar that was playing really loud music and thought this would be a problem, but when we got into our room, we couldn't hear it at all. The hotel was further from the interstate than I'm used to, but not too far.

Stayed: March 2014, travelled with family
Thank ann2122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 4 April 2014

Thank you for taking the time to share your experience. We know that mini fridge are becoming critical, and we do offer them in our studios. We also have a few extra available on first come first serve basis. We are so relieved the bar didn't cause you trouble, as we can understand it may be bothersome to some guests. We hope you will the opportunity to return soon.
Sincerely,
Quentin

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