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Hampton Inn & Suites Lakeland-South Polk Parkway
Ranked #1 of 33 Hotels in Lakeland
Certificate of Excellence
Reviewed 25 May 2014

I was in town for a soccer tournament and originally had reservations at another hotel. Due to an extremely rude manager at this other hotel who cancelled my reservation, I ended up here. I have previously stayed here and was happy with my stay. Amanda at the front desk went above and beyond to not only made sure I got a great rate, but also made sure my visit was an EXCELLENT one! She was awesome!! I will DEFINITELY stay here when I return and highly recommend this Hampton.

  • Stayed: May 2014
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Thank Caraferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 1 June 2014

Thank you dearly for the great comments regarding Amanda! Her personality is pretty impossible not to like. It is comforting to hear that we are able to make your visit to Lakeland a good one, and we hope that you will return soon.

Sincerely,

Quentin

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570 - 576 of 755 reviews

Reviewed 21 May 2014

I had read the Trip Advisor reviews prior to booking a hotel in Lakeland and it had come down to this Hampton and another in the same brand a few miles away. Oh boy, am I glad that we picked this one. As we were driving into town at about 11:30pm, we passed the other hotel and it wasn't in too great of an area...fortunately, I didn't go for the lowest price hotel. We were so happy when we pulled into the parking lot for this Hampton Inn. It's located din the middle of a mall with all sorts of restaurants, shops, boutique stores and even a movie theater. We were happily greeted by Shaina, who despite our late arrival was friendly, welcoming and accommodating. We requested a late check out because our event the next day was not until 4pm and I needed to change from casual to a more upscale attire. Without hesitation, she extended our check out to 1pm and told us to check with the front desk in the morning to see what the day was going to be like and we might be able to get a little later.

We went up to our room, found it to be lovely, clean modern, quite comfortable. Not that we were there to watch television, but we did notice that the TV was especially small. But, if that was the worst thing, then it doesn't mean much, right?

We slept well, the room was quiet and all was good. The next morning, breakfast in the lobby was quite good, fresh, hot and yummy. We did check with Christi at the front desk and she was pleased to extend our check-out to 2pm. This worked out perfectly, as we would have plenty of time to walk the open air mall, come back to the room and then change for our event. We had a brief meeting with a friend in the hotel lobby and we were off to explore the shops.

I would recommend this hotel over and over, on every level they came through. Both Shaina and Christi were wonderful representatives. Thank you for your wonderful customer service, we will be seeing you again!

Room Tip: I always request a room on a high floor and away from the elevator and feather free. A note about th...
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  • Stayed: May 2014, travelled on business
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Thank SeekTheBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 1 June 2014

Thank you so much for this wonderful review.

As you clearly mentioned, you have a choice when traveling, and we are glad you picked us. That said, your choice would only be worth it if we delivered the kind of service you expected, so hearing that you had a great stay is great news. The fact that you had a great interaction with Shauna and Christi is no surprise. We are blessed to have an amazing caring staff. As for the TV, I am happy to inform that we should upgrade to bigger TV's in the next few months. Let's hope we have them the next time you come around.

Thanks again for the kind words.

Sincerely,

Quentin

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Reviewed 20 May 2014

I knew the minute I booked the hotel that I would be more than happy. The desk clerk was very nice and pleasant to talk to. We had a late check in at 1:30 A.M. It was a stressfull flight, so I just wanted an alcoholic beverage. Directly accross the street was The Brass Tap bar. The bartender was fantastic and the Bud Light beers were only $4.00, which I thought was very reasonable. The breakfast in the morning was great with so many selections and the lady that helped stock the food was overly nice!
I just can't say enough about this hotel. It was my best hotel experience yet! Before we checked out, we were able to use the business center to print our boarding passes. It was free at the hotel which saved $5.00 each. The suite we had was nice and rather large. We had a wet bar with a fridge, microwave and a nice sitting area with a couch. It was a large room and very clean!
I liked having shops within walking distance. We were able to walk to Victoria Secret and then had dinner at BD's Mongolian, which was very yummy! Overall, I couldnt have asked for a better hotel. Kudos to the employees for always smiling and making our trip even better.

Room Tip: If you do not like loud noice, tell the desk clerk. I heard from another visitor that the music at t...
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  • Stayed: May 2014, travelled with family
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Thank rebe_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 21 May 2014

Wow,

Thank you dearly for all the kind words. We are proud to know we were able to alleviate a stressful trip by providing the kind of service you expected. Even though, we are not affiliated with the Brass Tap bar, it is nice to hear their staff was great to you. As you can imagine, a lot of our guest enjoy this extra perk, so their service may reflect on ours. As for the breakfast and our host helping you starting your day of the right way, we are not surprised. We feel our breakfast is amazing considering it is complimentary. Finally, our entire staff members genuinely smile and care for our guests. As you mentioned, kudos to them!

Sincerely,

Quentin

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Reviewed 18 May 2014

This property and Hilton at Lakeland Airport are my top locations in Lakeland. It is walking distance to numerous shopping and eating locations and a short drive to the balance of the restaurants in Lakeland. It's right on the 570 toll road so you can get to Tampa or Orlando with ease. The staff is always smiling and happy.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 19 May 2014

Thank you for the review and for staying with us. As you mentioned, you have a choice when coming to Lakeland so it is nice to have been chosen this time. We appreciate your comment about the staff being "smiling and happy," as it comforts us that our hotel is not only a great place to stay, but also a great place to work.
We hope to see you again really soon!
Sincerely,
Quentin

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Reviewed 17 May 2014

My family and I have stayed at numerous Hamptons and we must say that although all of our stays have been great, this one is by far our favorite! Not only is this hotel located within walking distance to various food establishments, but you also have a movie theatre and stores where you can shop nearby. The cleanliness as this Hampton is a definite plus in our book. The staff was AMAZING! Clara, Hanna, and Amanda were friendly, warm, and always smiling! They definitely made our stay more memorable. They were extremely helpful and personable... thank you ladies :0) if you are in the area, this Hampton is a must for your stay. We will definitely be returning!

  • Stayed: May 2014, travelled with family
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Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 19 May 2014

Thank you so much for the "amazing" review. We are so glad you think of us as a great hotel. We must say that we are very fortunate to have such a great location. As for the staff, they deserve all the praises and make us look good on a daily basis. Thanks for recognizing Clara, Hanna and Amanda. They are indeed wonderful ladies.
We look forward to your next visit.
Sincerely,
Quentin

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Reviewed 14 May 2014

I highly recommend the Polk Parkway Hampton Inn in Lakeland, Florida. I will be staying there again when I return to Lakeland. The hotel is clean and modern plus the rooms are huge and well decorated.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hampton
Thank Leah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 16 May 2014

Thank you for the kind words and compliments. Although we always try to exceed expectation, the task is not always easy. We are glad to hear that we were able to do so during your stay. We hope you will return very soon as you mentioned.
Sincerely,
Quentin

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Reviewed 13 May 2014

We love using the conference room at Hampton Inn Lakeside Village. The staff are absolutely wonderful. Wifi works great in the room which can be split into two rooms if you don't need a large room. The pool is just outside the glass of the conference room however to date we have not had to deal with any heavy noise. Also enjoy the convenience of a variety of restaurants at all price points to choose from within walking distance.

  • Stayed: May 2014, travelled on business
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Thank JustMe1245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quentin G, General Manager at Hampton Inn & Suites Lakeland-South Polk Parkway, responded to this reviewResponded 15 May 2014

Thank you dearly for the wonderful comments. Our meeting room, even though not very large, is still very practical and can accommodate different events. We are glad to hear that the pool right next to it is not bothersome to you and your attendees. We are also thrilled to hear that the Wifi works great as it is critical to both leisure and business travelers!
We hope to see you again soon.
Sincerely,
Quentin

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Additional Information about Hampton Inn & Suites Lakeland-South Polk Parkway

Address: 3630 Lakeside Village Blvd, Lakeland, FL 33803-7950
Phone Number:
Region: United States > Florida > Central Florida > Lakeland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lakeland
#1 Romantic Hotel in Lakeland
#5 Family Hotel in Lakeland
Price Range: £108 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Lakeland-South Polk Parkway 2.5*
Number of rooms: 117
Official Description (provided by the hotel):
WELCOME TO Hampton Inn & Suites Lakeland-South Polk Parkway A Destination Hotel in Lakeland, Florida Enjoy the sunny side of life at the Hampton Inn & Suites, a destination hotel in Lakeland, Florida. Our contemporary styled hotel offers a prime Lakeland address near local businesses and attractions and within easy driving distance to Orlando and Tampa. Enjoy the superior comfort of our executive-style rooms and suites and unsurpassed hospitality at our inviting hotel and meeting place in Central Florida Getaway Located off Polk Parkway inside Lakeside Village, our hotel is surrounded by shopping, dining, museums and popular attractions including the Detroit Tigers spring training camp at Tiger Town, Lakeland Civic Center, Florida Air Museum and the Frank Lloyd Wright Collection at Florida Southern. Enjoy a family adventure in Central Florida at the Lowry Park Zoo, Cypress Gardens Splash Island Water Park, SeaWorld Orlando and Disney World.Discover an ambiance of comfort and capability in our beautifully designed rooms and suites. Our spacious accommodations are finely appointed with modern furnishings, Cloud Nine bedding, work desks, granite vanities, and flat-screen HDTVs. Perfect for extended stays, our oversized suites feature refrigerators, microwaves and sofa beds. Whether you're an executive traveler or vacationer, you'll appreciate our modern luxuries, like complimentary hot breakfast, business center, meeting rooms, valet dry cleaning, convenience store and an outdoor swimming pool. Enjoy a workout in the fitness center and stay connected on the go with free high-speed wireless. ... more   less 
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Also Known As:
Hampton Inn & Suites Lakeland-South Polk Parkway Hotel Lakeland
Hampton Inn And Suites Lakeland-South Polk Parkway
Lakeland Hampton Inn
Hampton Inn & Suites Lakeland-South Polk Parkway Florida

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