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Reviews (526)
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All reviewsfront deskgreat hotelthe breakfast areacracker barrelthe general managerlate checkbusiness tripwould stay againclean roomsstayed one nightspring trainingeasy accessconvenient locationchecking inyogurtstaff was very friendlymonique
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Reviewed 10 August 2017

Staff is attentive and does a good job looking after the property. Rooms are good and spacious but internet struggles with speed issues. Convenient to several restaurants. I would request a room on the back side as the ones over the lobby area are quite noisy at night and you can hear the highway traffic.

Room Tip: Stay in the back away from the road noise.
Stayed: August 2017, travelled on business
Review collected in partnership with this hotel
Thank I3574DBmichaelc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAFL, General Manager at Holiday Inn Express & Suites Lakeland North I-4, responded to this reviewResponded 12 August 2017

Dear I3574DBmichaelc,

Thank you for the 4 star review! I am pleased to hear you were happy with our attentive Staff, spacious rooms and convenient location to nearby restaurants. We will definitely use your feedback to review with our Director of Operations to better our guest experience and we look forward to your next stay with us!

Sincerely,
Monique D
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2017

Small improvements will make a BIG difference!! And go a long way! Softer towels. Better breakfast and choices. Extend breakfast times on the weekends. Not everyone gets up and out by 10 am. Have breakfast last til 11 on the weekends!

Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
Thank debbi076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAFL, General Manager at Holiday Inn Express & Suites Lakeland North I-4, responded to this reviewResponded 2 August 2017

Dear debbi076,

Thank you for the 4 star review! We appreciate your feedback and will use it to review with our Director of Operations in order to better our guest experience. We look forward to seeing you the next time your travels bring you to Lakeland!

Sincerely,
Monique D
General Manager

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Reviewed 30 July 2017

I stay here quite a bit for business and have always been extremely happy with the staff and the hotel itself. John Partington in Maintenance has been very friendly, helpful and attentive each and every time we stay. He goes beyond for the guest. Also the front desk staff and the manager are always pleasant and willing to do what is necessary to make us feel welcome and comfortable.

  • Stayed: July 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Rose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAFL, General Manager at Holiday Inn Express & Suites Lakeland North I-4, responded to this reviewResponded 1 August 2017

Dear Rose M,

We appreciate you taking the time to write a review about your stay! It is a pleasure having you as our guest when you are in town for business! John and the Staff will be pleased to hear the compliments you have given everyone. His friendliness and attentiveness with welcoming pleasant Management makes a great team. Thank you for your kind words and we look forward to your next stay with us!

Sincerely,
Monique D
General Manager

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Reviewed 30 July 2017

I have stayed here on business several times and each time gets better! The staff is extremely helpful, and John Partington always seems to be near when there is something needed! weather it is towels or trash pickup.

And when he is not responding to calls, I have seen him cleaning to ensure the hotel is top notch in both service and cleanliness.

The desk staff addresses us by name and is more than accommodating when needed.

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank bengalmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAFL, General Manager at Holiday Inn Express & Suites Lakeland North I-4, responded to this reviewResponded 1 August 2017

Dear bengalmama,

Thank you for taking the time to write such a wonderful review about your experience at our property! It is always a pleasure having you stay with us! John and the Staff will be happy to hear the compliments you have given them. He is a great asset to our team, a hard worker and strives to make our guests feel comfortable when you are here. We appreciate your business and look forward to your next visit to Lakeland!

Sincerely,
Monique D
General Manager

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Reviewed 27 July 2017

This is a beautiful hotel, and the staff is AH-MAZING! Traveling as an employee of IHG, its so nice to just be treated like any other guest. (This doesn't happen often while traveling) Always accommodating to room requests and preferences. The Front Office Manager remembered me by name and made us feel right at home. They turned a standard fishing trip into our new weekend get-away.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Sandra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAFL, General Manager at Holiday Inn Express & Suites Lakeland North I-4, responded to this reviewResponded 30 July 2017

Dear kporter04,

Thank you so much for taking the time to write such a great review about your stay! I am glad to hear you enjoyed our beautiful hotel, amazing Staff, and great service while you were in town for your fishing trip. As an IHG employee, we are happy to hear you were able to receive the treatment you deserve while staying at an IHG hotel. Our Front Office Manager and Staff strive to make our guests feel at home while you are staying at our property. We appreciate your feedback and look forward to seeing you during your next trip to Lakeland!

Sincerely,
Monique D
General Manager

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