My friend rented the room under her name and I planned on staying with her. When I arrived first I payed for part of the room since my friend was arriving late. She gave me access to the room and I ended up having issues with the key getting into the building. I was not told the correct way to turn the key. Also my room key didnt work to open the door. I go back to main lobby and the door is locked. I did not want to go outside because I was already having issues and didnt want to be locked outside the hotel plus it was very late. I knocked loudly and the guy grudginly opened the door and I was like I got locked out and he was like you needed to go around. Im sorry but its late at night and not in a very safe area so i was not walking outside. I tell him the rooms under my friends name and he attempts to fix my key issue. The key does not work and I go to go back outside to go back to the lobby and my friend shows up.
I am very upset at this point being locked out of my room. I hug my friend and he motions and asks her If she knows me! We are hugging for a reason and he continues to question her when she checks in. There was a note about me put in the system so I do not understand his attitude problem. He need to work on customer service skills. The rest of the stay was pretty good. The hallways smelled funny at times and breakfast was your basic continental.
- Official Description (provided by the hotel):
- Sleep soundly on our new bedding, and look forward to free Bear Bites continental breakfast in the morning. You can also enjoy a hearty breakfast at the 24-hour IHOP on-site. During your downtime, read your free USA Today, work out in the fitness center or swim in the outdoor pool. Take advantage of other conveniences like free parking, guest laundry facilities and in-room microwaves and refrigerators. Handicapped-accessible rooms are available at our non-smoking Lakeland, FL, hotel, where kids 17 and under stay free with an adult. ... more less
- Reservation Options:
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- Also Known As:
- Travelodge Lakeland Florida