I stayed at The Imperial Swan last weekend to see my nephew play in the Junior College Tournament. I was pleasantly pleased by all the upgrades since my last visit. The flat screen TVs and freshly painted walls were wonderful and the new bedspreads were beautiful.
The big plus is the staff, everyone i encountered made me feel special and that my needs actually meant something. I travel quite a bit and this is where I will keep coming back to when I am in Lakeland and I will make sure my friends do as well.
Kudos to the management team that knows what we need and makes it happen. Maybe they should teach some of the bigbox hotels what customer service is.
- Official Description (provided by the hotel):
- Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more less
- Reservation Options:
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- Also Known As:
- Imperial Swan Lakeland Hotel Lakeland
- Imperial Swan Hotel Lakeland
- Imperial Swan Lakeland Florida