booked room a month ahead..called day before to confirm ,staff said everything was good. get there at 9 pm find a lobby full of guests that their room had been given away as well as ours. The staff had no explanation ,had an attitude of didn't give a $%^& either! dozens of people with children left room less. called Manager ,she said she had been off for that week and she had no clue what was going on and couldn't help us. NICE!!!! is this the way you run a hotel? is this the way a manager handles problems? besides this, rooms are dirty, smell and pool is filthy.
- Official Description (provided by the hotel):
- Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more less
- Reservation Options:
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- Also Known As:
- Imperial Swan Lakeland Hotel Lakeland
- Imperial Swan Hotel Lakeland
- Imperial Swan Lakeland Florida