We stayed at this hotel for a wedding and enjoyed our stay. It's not the freshest hotel in terms of design and the adjoining bar, Jimmy D's, is popular with the locals but badly in need of a makeover.
However we found the place to be clean, the staff were extremely helpful and genuine in their approach to all matters and the room we had was spacious, comfortable and well-maintained. Good bathroom facilities plus it had a refrigerator and microwave.
Wifi coverage where we were (5th floor) was pretty bad and I mentioned this to reception. There were routers in the hall but I could barely maintain a connection to it, despite picking up Panera Bread's signal across the road.
The lady at reception was baffled by this but couldn't help me; she was on the bar at the wedding later that week and asked me if it had improved, which I appreciated a lot.
Again, at the wedding, the staff were professional and efficient and very friendly without that "panhandling for tips" impression that many of us Europeans get from Americans in the service industry. It's a fantastic wedding hotel for the area, incidentally, with views of nothing but treetops and sunshine when you're sat in their 7th floor ballroom.
We didn't try any of the food while there but the wedding buffet was delicious. All in all, I'd recommend this hotel highly for anyone coming to Lakeland and I'm a little stumped at some of the negative reviews of it here.
- Official Description (provided by the hotel):
- Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more less
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- Also Known As:
- Imperial Swan Lakeland Hotel Lakeland
- Imperial Swan Hotel Lakeland
- Imperial Swan Lakeland Florida