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“Hotel Great..Restaurant staff needs training”

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Lakeland Terrace Hotel
Ranked #12 of 33 Hotels in Lakeland
Bradenton
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Hotel Great..Restaurant staff needs training”
Reviewed 3 November 2011

Stayed 1 night at the hotel and it was outstanding. Comfortable, great downtown location and friendly staff. Went into the restaurant for some light bites and had poor service. We were one of 3 tables at the time. The waitresses seemed to hover over the entrance while ignoring their tables. Had to make eye contact 2x to get drink refills, and one last time to say we were through and would like a check. Whomever is in charge of the restaurant area of the hotel needs to bring it up to the level of the hotel.

Room Tip: Great downtown location
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenjojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
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  • English first
  • German first
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English first
Ocala, Florida
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 November 2011

Some of the amenities are a bit dated, but still classic charm. Great views, restaurant a bit pricey and a few minor upgrades needed in rooms. Also, this place has the smallest elevators I have ever seen

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigvin72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 November 2011

The Terrace has the feel of an older European boutique hotel, and as such it has its quirks, but it is the best and most interesting place to stay in Lakeland, so if you choose to stay there, lighten up a little and enjoy the place. I had no problems at all during my two night stay and I really loved its atmosphere and ambiance. My room was fine, the bed was excellent, the Sunday brunch in the restaurant is outstanding.

  • Stayed May 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SurfOrlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 October 2011

What a great place to stay! Really!
Right in the center of town overlooking Lake Mirror, and within a short walking distance to multiple good restaurants from take-out pizza around the corner to a 5 star eatery in the hotel. The staff is exceedingly helpful...almost to a point of being too nice. ;) The rooms are well appointed and clean, and though small, are not so small as to feel cramped in this charming remodeled historical building. Just to top things off, they offer free self parking - a rarity in a downtown hotel. Drawbacks? Sure, the 5:30 am train crossing a block away can awake you from a sound sleep, and it looks like the rooms may have had a mini-fridge that's been removed (hey, put 'em back) but for business or pleasure, this place is a can't miss when in the Lakeland area.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WeariTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 August 2011

Growing up in the Lakeland area...I had always loved The Terrace Hotel. I didn't get a chance to stay there until this past February when my husband wanted us to get away one weekend for a belated Valentine's celebration. We live in Tampa now and thought it would be fun to visit downtown Lakeland and stay at The Terrace. We made our reservations ahead of time only for 1 night. We arrived at the hotel 30 minutes after check in time only to find out that the key card system was down and we couldn't get into our room. They didn't really apologize and said it would be about an hour. We walked around downtown Lakeland to kill time. When we arrived back, they said they now had a master key and could let us into our room...again, no apology for the delay. When we were let into our room, I was so disappointed. I didn't expect a grand 1940s era theme...but it was so basic. Just like any other generic hotel. The carpet was mildly stained from looked like a bathroom flood, the bed was BROKEN on one side and it was a good 2 inches lower than the other, and the refrigerator was dirty. I tried not to get too upset and just enjoy the night away. I knew there would be train noises and bar noises. I knew what we were getting into. We ate dinner at Harry's..which is fabulous and went back to our room. I had such a bad nights sleep, I was up at 5 AM because I couldn't lay in the horrible bed any longer. I still look back at that weekend and get so mad. The lobby of the building is beautiful, the outside is beautiful, but the rooms definitely do not match.

  • Stayed February 2011, travelled as a couple
    • Value
    • Sleep Quality
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Helpful?
4 Thank phenomana1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 August 2011

We want to thank the entire staff and the GM, Mr. Bruce Dumbar for providing 5 stars service during our visit. The Terrace is the classic European Boutique Hotel with elegant and charming atmosphere. The suites are very luxurious and modern with the best view of the beautiful Lake Mirror. The Terrace Grill is the finest restaurant in Lakeland serving 5 stars meals.
Once again, thank you for providing us with the best service ever. We srtongly recommend the Terrace /Hotel for you next visit.

Ernesto Vaca and Family

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank EJVACA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2011

This hotel seems to be at the center of everything. The dining room is nice, as is the service. The rooms are a bit shabby and it would be accurate to say that the whole place needs an update.
The only very annoying thing about our stay (other than the two very very slow elevators) was that the internet advertisment for this hotel claimed that there was wireless access. They should have added "sort of." I was told by the front desk that ipads do not work within the hotel and they have 'investigated and it would cost $10,000 to do the upgrade necessary...so they won't be doing that." So don't plan on seeing your email in that manner.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank mampb03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lakeland Terrace Hotel

Property: Lakeland Terrace Hotel
Address: 329 E Main St, Lakeland, FL 33801-5046
Phone Number:
Region: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Lakeland
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Lakeland Terrace Hotel 3.5*
Number of rooms: 88
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Also Known As:
Lakeland Terrace Hotel Florida

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