I booked this tour hoping to have a great time and also security especially with the expensive amount we had to pay. We had 7 plane trips planned to get us around 5 different cities.
Unfortunately we all suffered from the government shutdown which greatly affected this tour since all the parks we intended to visit were shutdown. We only go to three different cities which are Montery, San Francisco, and Las Vegas using only 4 plane trips out of the 7 plane trips planned.
When I asked Mauhiva airlines to refund me the cost of these UNUSED plane trips since they are a large expense I had to pay that they NEVER got to use, they refused ! Citing that the government shutdown was out of their responsibility, well I agree on the second part, it was out of ALL people's hands, but why scam the poor group of expenses you never used using that excuse? If we payed for 6 nights in a hotel, i want my 6 nights, if you gave me 4 nights i want the 2 nights unused back !! Same thing for the unused plane trips. The second excuse they gave me is that they compensated the losses with a vegas show (Blueman show) which was a 100$ tickets maximum, and a bus tour to the Grand Canyon;s west rim, a bus TOUR !! and I paid to get there by plane. Those two barely covered the Yosemete and Cedar park tours and NOT the plane travel cost....
It is a shame that now I'm preparing a law suit to refund my rights and therefore take my advice, do not plan your trip with this company as they don't have an ethical reasoning or responsibility towards their customers.
Plan your trip yourself using internal flights such as Southwestern or spirit, the Amtrak train is a great speedy transport alternative between California cities and will save you so much time and money.
Never Again with Mauhiva or any other company.
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